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Customer Experience Operations Manager Jobs in Miami, FL

Waste Management

Operations Manager

Pompano Beach, FL · On-site

Operations Manager / Transportation Manager We are seeking an experienced Operations Manager or ... Visits customers and customer sites to evaluate and resolve safety issues, seeking service ...

KITH

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... of operations. * Partner with Management and Visual teams to maintain a visually appealing sales ...

Kith

Customer Experience Associate

Miami, FL

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... of operations. * Partner with Management and Visual teams to maintain a visually appealing sales ...

Kith

Customer Experience Associate

Miami, FL · On-site

$17 - $18/hr

The Kith Customer Experience Associate operates as the customer's concierge throughout their in ... of operations. * Partner with Management and Visual teams to maintain a visually appealing sales ...

TekSky

Operations Manager

Fort Lauderdale, FL · On-site

e are seeking an experienced Operations Manager with a strong background in land development, site work, and underground utility and infrastructure. This role will oversee construction activities ...

Opendoor

Customer Experience Specialist

Miami, FL · On-site

$17 - $21.25/hr

This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day ...

Opendoor

Customer Experience Specialist

Miami, FL · On-site

$25/hr

This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day ...

KW Property Management

Operations Manager

Miami, FL · On-site

Service to the customer in a friendly and outgoing manner is essential, while timeliness and ... Required Education and Experience · Prior experience in a related position; a minimum of 2 years ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Miami, FL

Customer Experience Operations Manager information

See Miami, FL salary details

$42.6K

$118.3K

$129.6K

How much do customer experience operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer experience operations manager in Miami, FL is $118,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,200.00 and $128,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Miami, FL?

For Customer Experience Operations Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Miami, FL look for?

The top searched job categories for Customer Experience Operations Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Experience Operations Manager jobs?

Cities near Miami, FL with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $118,291 per year, or $56.9 per hour.

Operations Manager

Coastal Waste and Recycling, Inc.

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Coastal Waste & Recycling rating

6.8

Company rating: 6.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

45th of 91 rated recycling and waste

Job description

About Coastal Waste & Recycling
At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.
Lead Leaders. Build Teams. Drive Operational Excellence.
Are you an experienced operations leader who enjoys developing people, building high-performing teams, and driving operational excellence?
As an Operations Manager at Coastal Waste & Recycling, you'll leadHauling Operations while developing Operations Supervisors, strengthening our safety culture, and ensuring exceptional service for our customers.
At Coastal, our Operations Managers do more than oversee daily operations-they build leaders, strengthen teams, create accountability, and help shape the future of our company.
Your Role
As a Collections Operations Manager, you'll lead multiple collection operations while coaching and developing Operations Supervisors responsible for residential, commercial, and specialty collection services. You'll own staffing, operational performance, employee development, safety, and customer service while partnering with Dispatch, Customer Experience, Fleet Maintenance, Career Path, and other departments to ensure every route is completed safely and efficiently.
What You'll Do
  • Lead, coach, and develop Operations Supervisors while building a strong pipeline of future operational leaders.
  • Own the overall performance of your assigned collection operations, including safety, staffing, customer service, route execution, employee engagement, productivity, and financial results.
  • Develop Operations Supervisors through regular one-on-one coaching, field observations, leadership development, performance feedback, and succession planning.
  • Own the staffing strategy for your operation by partnering with Operations Supervisors and the Career Path team to recruit, hire, onboard, develop, and retain exceptional employees.
  • Champion Coastal's safety culture by ensuring Operations Supervisors consistently execute daily safety huddles, ride-alongs, coaching conversations, safety observations, and company safety initiatives across all operations.
  • Hold Operations Supervisors accountable for building engaged teams, developing employees, maintaining appropriate staffing levels, reducing turnover, and creating a culture of accountability.
  • Monitor key operational and financial metrics-including labor, overtime, productivity, route efficiency, customer service, fleet utilization, and operating costs-and implement strategies for continuous improvement.
  • Partner closely with Dispatch, Customer Experience, Fleet Maintenance, Safety, Career Path, and District leadership to remove operational barriers and ensure seamless service delivery.
  • Conduct regular operational reviews, field visits, and ride-alongs to ensure consistency, reinforce company standards, and identify opportunities for improvement.
  • Support customer retention by partnering with Operations Supervisors to resolve escalated customer concerns while ensuring contractual service commitments are met.
  • Lead through change by implementing new operational initiatives, technology, processes, and best practices across assigned operations.
  • Foster collaboration across markets by partnering with fellow Operations Managers to share resources, solve operational challenges, and ensure every customer is served safely and efficiently.
  • At Coastal, we win as a team. Operations Managers lead by example, develop exceptional leaders, strengthen our culture, and do whatever it takes to ensure operational success.

What You'll Bring
  • Progressive leadership experience in transportation, logistics, waste management, utilities, construction, manufacturing, or another operational environment.
  • Experience leading leaders.
  • Strong communication, coaching, and business acumen.
  • Commitment to safety and customer service.

Why You'll Love Working Here
  • Competitive Pay
  • Medical, Dental & Vision Benefits
  • 401(k) with Company Match
  • Paid Time Off
  • Leadership Development Opportunities
  • Opportunity to build great teams and serve your community.

Coastal Waste & Recycling is proud to be an Equal Opportunity Employer.

What Coastal Waste & Recycling employees say

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