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Customer Experience Operations Manager Jobs in Meriden, CT

360 Recruiting Group

Operations Manager

Waterbury, CT

$120K - $150K/yr

Why Join Our Team? * Competitive salary $120,000 - $150,000/year depending on experience ... Resolution of escalated employee and customer issues * Maintain a safe and clean work environment ...

W3Global Inc.

Operations Manager

North Haven, CT · On-site

$115K - $130K/yr

Our Client is seeking an experienced Operations Manager to drive profitability, optimize field operations, and lead high-performing teams within the environmental remediation and utility sectors.

Five Below

Customer Experience Manager

Wethersfield, CT · On-site

$19.94/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Tesla

Customer Experience Specialist

Milford, CT · On-site

$17.75 - $22.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Enjet Aero, LLC

Operations Manager

New Britain, CT · On-site

The Operations Manager will oversee and manage the entire production timeline, from input to ... experience. * Capable of working in a customer-focused, deadline-driven environment while ...

CVS Health

Operations Manager

Hartford, CT · On-site

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

CVS Health

Operations Manager

Southington, CT · On-site

$21.94 - $35.94/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

Adecco

Operations Manager

Milford, CT · On-site

$120K/yr

Ensure compliance with safety, environmental, customer, and industry standards, including aerospace ... Minimum of 7-10 years of experience in metal finishing, aerospace manufacturing, or a related ...

ABM Industries, Inc.

Operations Manager

New Haven, CT · On-site

$80K - $90K/yr

The Operations Manager partners with hospital leadership to drive service excellence, improve ... Promote a culture of customer service and patient satisfaction. * Support patient experience ...

MICROBEST INC

Operations Manager

Waterbury, CT · On-site

$140K - $160K/yr

Ensure production schedules, quality standards, and customer delivery requirements are consistently ... Experience * Minimum of seven (7) years of progressive manufacturing leadership experience

A-1 Machining Co LLC

Operations Manager

Berlin, CT · On-site

$130K - $140K/yr

... management and excellent customer support. The company continues to seek acquisitions to ... Duties and Responsibilities The experienced professional we seek will successfully develop and ...

A-1 Machining Co LLC

Operations Manager

Berlin, CT · On-site

$130K - $140K/yr

... management and excellent customer support. The company continues to seek acquisitions to ... Duties and ResponsibilitiesThe experienced professional we seek will successfully develop and ...

Amazon

Operations Manager

Windsor, CT · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... BASIC QUALIFICATIONS - 3+ years of employee and performance management experience - Bachelor ...

ABM

Operations Manager

New Haven, CT · On-site

$80K - $90K/yr

Experience managing employee performance, coaching, and conflict resolution. * Customer service and ... Operations Management * Plan, organize, and direct daily Environmental Services operations to ...

Amazon

Sr. Operations Manager

Windsor, CT

Our Sr. Operations Managers are responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Windsor, CT · On-site

Our Sr. Operations Managers are responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Meriden, CT

Customer Experience Operations Manager information

See Meriden, CT salary details

$43.6K

$121.2K

$132.8K

How much do customer experience operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer experience operations manager in Meriden, CT is $121,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,300.00 and $131,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Meriden, CT?

For Customer Experience Operations Manager jobs in Meriden, CT, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Meriden, CT look for?

The top searched job categories for Customer Experience Operations Manager jobs in Meriden, CT are:

What cities near Meriden, CT are hiring for Customer Experience Operations Manager jobs?

Cities near Meriden, CT with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Meriden, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $121,216 per year, or $58.3 per hour.

Retail Lead Associate (Reduced-Time), Customer Experience Operations

South Windsor, CT • On-site

Amazon
IT Services • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 7,120 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Good employer

Recommended by students

Paid breaks

Learn more about Amazonexternal

$19.70/hr

Part-time

Medical, Retirement

Re-posted 11 days ago

Job description

Pay starts at $19.70 per hour with benefits available.
Reduced Time Hours: Average work between 30-39 hrs per week.
This role requires open availability Tuesday-Saturday between 2:45pm and 9:15pm.
As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
- Utilize inventory management systems to scan, process, and count product.
- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
- Work with a manager to maintain the physical safety and quality standards of the site.
- Work in a fast changing and ambiguous environment.
- Perform additional duties, as assigned
- Work flexible hours including nights, weekends, and holidays.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
About the team
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?
Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives - even if for just a few moments. We operate out of designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Are 18 years of age or older
- 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience
PREFERRED QUALIFICATIONS
- Experience in training others
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, CT, South Windsor - 19.70 - 19.70 USD hourly
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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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