ZipRecruiter

Log In

1

Customer Experience Operations Manager Jobs in Manitoba

EQ3

Operations Supervisor

Winnipeg, MB · On-site

$21 - $23/hr

Support daily store operations and provide ongoing guidance to the Stock Associate team and other ... Experience with inventory processes, including cycle counts and stock management * Strong customer ...

EQ3

Operations Supervisor

Winnipeg, MB · On-site

CA$21 - CA$23/hr

Support daily store operations and provide ongoing guidance to the Stock Associate team and other ... Experience with inventory processes, including cycle counts and stock management * Strong customer ...

Menzies Aviation

Airport Disruption Management Policy * Customer Service Promise * Communications Promise * Ensure ... Qualifications and Experience * Proven leadership skills and experience, with a demonstrated ...

GFL Environmental

Operations Supervisor

Winnipeg, MB · On-site

... customer service and cost of service. They will ensure compliance with all government related ... Previous operations, transportation, waste management experience preferred Key Responsibilities

Laivly

Customer Success Manager

Winnipeg, MB · Remote

... experience. This role is remote and open to all Canadian residents. About the role This is not a ... Surface customer priorities, business requirements, and operational challenges, partnering with ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Manitoba

Customer Experience Operations Manager information

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Manitoba?

For Customer Experience Operations Manager jobs in Manitoba, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Manitoba look for?

The top searched job categories for Customer Experience Operations Manager jobs in Manitoba are:

What cities in Manitoba are hiring for Customer Experience Operations Manager jobs?

Cities in Manitoba with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Manitoba as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Operations Supervisor

EQ3

Winnipeg, MB • On-site

$21 - $23/hr

Full-time

PTO

Posted 28 days ago

Job description

EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we're able to find creative solutions for modern life. Everything we do is made in consideration of people, of the planet and of our space.

We are looking for an enthusiastic, collaborative individual to join our Polo Park Store Team as an Operations Supervisor.

THE DETAILS:

You'll be joining our store team in a full-time capacity

  • Act as Manager on Duty (MOD) as required, providing leadership coverage in the absence of the Store Manager or Assistant Manager
  • Support daily store operations and provide ongoing guidance to the Stock Associate team and other store members
  • Respond to customer inquiries related to service parts requests, shipping dates, product availability, pricing, and product quality concerns
  • Assist with live customer support, including phone lines and live chat, investigating and resolving concerns in a timely manner
  • Complete weekly cycle counts accurately, including variance investigation and resolution
  • Receive and process incoming shipments in accordance with company procedures, while maintaining a clean and organized stockroom
  • Maintain inventory logs, including damages, reverse logistics, vendor credits, and AS IS inventory
  • Partner with the Visual Coordinator and store leadership to support pricing updates and operational readiness for floor sets
  • Support operational reporting, audit preparation, and completion of operational checklists
  • Coordinate facility maintenance and repair requests with store leadership as needed
  • Participate in Health & Safety inspections and support operational compliance within the store

WHAT YOU BRING TO THE TABLE:

  • 1-3 years of retail operations, customer service, or inventory management experience in a leadership or supervisory capacity
  • Experience with inventory processes, including cycle counts and stock management
  • Strong customer service and problem-solving skills
  • Proficiency in POS systems and Microsoft Office applications
  • Experience with Storis and SharePoint is considered an asset
  • High School diploma/GED required; post-secondary education in business, retail operations, or a related field is an asset
  • Ability to lift products weighing up to 75 lbs, and to stand and walk for extended periods of time

WORK LIFE AT EQ3:

  • A company that supports work-life balance with paid time off and flexibility
  • Competitive compensation and benefit packages
  • Employee discount program for products, wellness plans, group banking and more
  • EQ3 Spirit Committee that promotes community engagement, rewards, and recognition for all employees
  • Surround yourself with a community that supports professional growth and collaboration

CLOSING DATE: Open until filled

HOW TO APPLY:
Submit your complete application by clicking on "Apply to Position" now!

Employment Type: FULL_TIME

Apply