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Customer Experience Operations Manager Jobs in Arizona

TestEquity

Customer Experience Specialist

Tempe, AZ · On-site

$23 - $25/hr

Customer Experience Specialist Hot Job CA Moorpark - Moorpark, CA 93021; CA Corona Palisades ... Perform general account management to our smaller, unassigned accounts * Provide order status to ...

TJX Companies

customer experience

Kingman, AZ · On-site

$15.15 - $15.65/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Role models established customer experience practices with internal and external customers

Tesla

Customer Experience Specialist

Arizona City, AZ · On-site

$17.75 - $22.50/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Tesla

Customer Experience Specialist

Tucson, AZ · On-site

$17 - $21.50/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Tjx

customer experience

Kingman, AZ

$15.15 - $15.65/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Role models established customer experience practices with internal and external customers

RK Industries, LLC

Operations Manager

Phoenix, AZ · On-site

$146K - $172K/yr

Description RK Mechanical is seeking an experienced Operations Manager to help lead our growing ... us to turn our customers' greatest concepts into reality. Position Summary Manage and be ...

RK Mechanical

Operations Manager

Phoenix, AZ · On-site

$146K - $172K/yr

RK Mechanical is seeking an experienced Operations Manager to help lead our growing team and drive ... us to turn our customers' greatest concepts into reality. Position Summary Manage and be ...

TJX Companies

customer experience

Kingman, AZ · On-site

$15.15 - $15.65/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Role models established customer experience practices with internal and external customers

StandardAero

Customer Experience Project Manager

Scottsdale, AZ · On-site +1

$82K - $105K/yr

Customer Experience Project Manager Build an Aviation Career You're Proud Of Your work ties us all ... operational improvements that lead to improved CX. This requires strong project management and ...

New

EoS Fitness

Operations Manager

Laveen, AZ

... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Arizona

Customer Experience Operations Manager information

See Arizona salary details

$41.5K

$115.3K

$126.3K

How much do customer experience operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer experience operations manager in Arizona is $115,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,900.00 and $124,900.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Arizona? For Customer Experience Operations Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Arizona look for? The top searched job categories for Customer Experience Operations Manager jobs in Arizona are:
What cities in Arizona are hiring for Customer Experience Operations Manager jobs? Cities in Arizona with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $115,254 per year, or $55.4 per hour.

Customer Experience Specialist

TestEquity

Tempe, AZ • On-site

$23 - $25/hr

Other

Posted 4 days ago

Job description

Customer Experience Specialist

Hot Job

CA Moorpark - Moorpark, CA 93021; CA Corona Palisades - Corona, CA 92880; AZ Tempe - Tempe, AZ 85282

Overview

Salary Range $23.00 - $25.00 Hourly Position Type Full Time

Description

Summary/Purpose of the Position: The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Essential Duties, Functions and/or Responsibilities:

  • Handle incoming phone calls from our 800 numbers
  • Assist customers with placing orders and providing quotes over the phone
  • Assist in managing our shared customer support inbox by responding to customer inquiries
  • Perform general account management to our smaller, unassigned accounts
  • Provide order status to customers via phone or email
  • Provide assistance to our customers via web chat
  • Respond appropriately to customer requests for information
  • Indirectly responsible for product quality
  • Perform other duties, and tasks as assigned
Qualifications

Education and/or Work Experience Requirements:

  • High School Diploma or GED required
  • AA in business is preferred
  • 3+ years of sales related customer service tasks and responsibilities is required
  • Excellent communication both verbally and in writing
  • Attention to detail
  • Microsoft Office skills and knowledge (data entry)
  • Prior experience utilizing an ERP system

Physical Requirements:

  • Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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