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Customer Experience Manager Jobs in Decatur, AL (NOW HIRING)

Walgreens

Customer Service Associate

Huntsville, AL · On-site

$12.50 - $17.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Huntsville, AL · On-site

$12.50 - $17.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Huntsville, AL · On-site

$12.50 - $17.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Leidos

Customer Service Delivery Manager

Huntsville, AL · On-site

$107K - $195K/yr

Experience leading customer-facing teams within a complex enterprise IT or service delivery environment. * Demonstrated success managing customer relationships, operational performance, financial ...

New

Leidos

Customer Service Delivery Manager

Huntsville, AL · On-site

$107K - $195K/yr

Experience leading customer-facing teams within a complex enterprise IT or service delivery environment. * Demonstrated success managing customer relationships, operational performance, financial ...

New

Cahaba Management & Consulting

CSR

Decatur, AL · On-site

$14 - $16/hr

... experience. Customer Service Representatives know how to diffuse a tense situation and do ... Manage and prioritize multiple concerns simultaneously. * Provide appropriate and correct ...

Cahaba Management & Consulting

CSR

Decatur, AL · On-site

$14 - $16/hr

... experience. Customer Service Representatives know how to diffuse a tense situation and do ... Manage and prioritize multiple concerns simultaneously. * Provide appropriate and correct ...

dbi

Alterations Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Decatur, AL

Customer Experience Manager information

See Decatur, AL salary details

$23K

$54.4K

$94.7K

How much do customer experience manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer experience manager in Decatur, AL is $54,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Decatur, AL?

The most popular types of Customer Experience jobs in Decatur, AL are:

What are popular job titles related to Customer Experience Manager jobs in Decatur, AL?

For Customer Experience Manager jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Decatur, AL look for?

The top searched job categories for Customer Experience Manager jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Experience Manager jobs?

Cities near Decatur, AL with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $54,371 per year, or $26.1 per hour.

Branch Experience Manager - South Parkway Branch

Avadian Credit Union

Huntsville, AL

Full-time

Posted 28 days ago

Job description

Description

The Branch Experience Manager at the South Parkway branch will guide, oversee, train, and evaluate the performance of branch staff and solve problems within established policies and guidelines. In this position, the employee will utilize service skills to deliver a delightful member and staff experience.


Functions and Responsibilities:

  • Manage branch staff including coaching, performance, and development.
  • Coach, train, and hold staff accountable for using Avadian's Sales Flow Model.
  • Ensure staff maintains a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.
  • Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
  • Assess staff members in order to evaluate training comprehension, sales flow model confidence, and operational efficiencies. Ensure all staff has a thorough knowledge of Avadian's client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.
  • Work with management to develop, communicate, and implement branch sales goals and directives while maintaining a delightful branch experience.
  • Monitor branch financial performance.
  • Work on weekends and serve in a relief capacity at other branches when needed.
  • Continuously recruit for future staff.
  • Actively learn, demonstrate, and foster the Avadian WHY statement in all actions and words.
  • Represent and promote Avadian in the communities we serve.
  • Perform other duties as assigned.

Requirements

  • Significant financial service and sales experience is required.
  • Must be proactive in maintaining member satisfaction and meeting member needs.
  • Must demonstrate the ability to work under a sales goal or sales quota system, and to meet branch sales objectives
  • Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
  • Must work on weekends and serve in a relief capacity at other branches when needed.

Experience: Minimum three years of similar or related experience preferred.


Education: (1) College degree in business administration or related field preferred; or (2) high school diploma with extensive managerial experience at a financial institution.


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Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer.

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