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Customer Experience Manager Jobs in Decatur, AL (NOW HIRING)

Keel Point, LLC

Client Experience Specialist

Huntsville, AL

$17.50 - $22/hr

  • Medical

  • Retirement

  • PTO

Manage office inventory, fulfill supply orders, and complete employee maintenance requests in a ... A bachelor's degree is preferred. * 5+ years of experience in an administrative, office management ...

KFC

Customer Svc Team Member

Cullman, AL · On-site

$15.50 - $19.50/hr

Creates a winning experience for every customer * Goes for breakthrough results by suggestive ... Follows food & safety procedures and reports any issues to the Manager on Duty and/or RGM ...

Walgreens

Customer Service Associate

Madison, AL

$12.50 - $17.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Decatur, AL

Customer Experience Manager information

See Decatur, AL salary details

$23K

$54.4K

$94.7K

How much do customer experience manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer experience manager in Decatur, AL is $54,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.

What are the most commonly searched types of Customer Experience jobs in Decatur, AL?

The most popular types of Customer Experience jobs in Decatur, AL are:

What are popular job titles related to Customer Experience Manager jobs in Decatur, AL?

For Customer Experience Manager jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Customer Experience Manager jobs in Decatur, AL look for?

The top searched job categories for Customer Experience Manager jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Customer Experience Manager jobs?

Cities near Decatur, AL with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Decatur, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,371 per year, or $26.1 per hour.

Client Experience Specialist

Keel Point, LLC

Huntsville, AL

$17.50 - $22/hr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

OVERVIEW

We are seeking a warm, proactive and service-driven Client Experience Specialist to join our team in our Huntsville, AL office. In this role, you'll create exceptional experiences for clients and employees alike-whether you're greeting visitors, keeping the office running smoothly, or supporting our team behind the scenes.

RESPONSIBILITIES

Set the Standard for First Impressions

  • Warmly greet and welcome clients and visitors, ensuring every interaction reflects our commitment to excellence.

Bring Events to Life

  • Assist with office events including holiday parties, team gatherings, and other special occasions.
  • Arrange lunch and dinner reservations for client meetings, ensuring every detail is thoughtfully handled.

Keep the Office Running Smoothly

  • Maintain a clean, organized, and welcoming office environment with well-stocked supplies and properly prepared meeting rooms.
  • Manage office inventory, fulfill supply orders, and complete employee maintenance requests in a timely manner.
  • Coordinate with building management on HVAC, reservations, facility issues, and special events.
  • Manage mail, deliveries and shipping

Support Our Team

  • Provide broad administrative support including answering phones, facilitating communications, and assisting with marketing events and project mailings.
  • Tracking office related expenses, utilizing our expense tracking software (Concur).
  • Handle sensitive client, personnel, and firm information with the highest level of discretion

EDUCATION, EXPERIENCE AND SKILLS

  • A bachelor's degree is preferred.
  • 5+ years of experience in an administrative, office management, or client experience role.
  • A genuine passion for delivering outstanding service and creating positive experiences.
  • Exceptional organizational skills and keen attention to detail.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite.

BENEFITS

  • Full-time, on-site position based in our Huntsville, AL office.
  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance and retirement plan.
  • Generous paid time off to support work-life balance.
  • A collaborative, supportive team that values your contributions every day.

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