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Customer Experience Expert Jobs (NOW HIRING)

Member Experience Expert Position Summary The Member Experience Expert is the first and last ... Deliver exceptional customer service that promotes member satisfaction and retention. Sales & Lead ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Member Experience Expert Position Summary The Member Experience Expert is the first and last ... Deliver exceptional customer service that promotes member satisfaction and retention. Sales & Lead ...

Member Experience Expert Position Summary The Member Experience Expert is the first and last ... Deliver exceptional customer service that promotes member satisfaction and retention. Sales & Lead ...

$122K - $253K/yr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the ... Nightwing is seeking an experienced UX Expert. In this role, responsibilities would include ...

Showing results 41-60

Customer Experience Expert information

See salary details

$605

$1K

$2.7K

How much do customer experience expert jobs pay per week?

As of Sep 10, 2026, the average weekly pay for customer experience expert in the United States is $1,003.58, according to ZipRecruiter salary data. Most workers in this role earn between $788.46 and $923.08 per week, depending on experience, location, and employer.

What is the difference between Customer Experience Expert vs Customer Service Representative?

AspectCustomer Experience ExpertCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM toolsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Expert focuses on analyzing and improving the overall customer journey, requiring strategic skills and certifications. In contrast, the Customer Service Representative handles direct customer interactions, often with less formal education. Both roles are vital in customer-centric industries but differ in scope and responsibilities.

Do customer experience expert jobs require a degree?

Customer Experience Expert roles typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

How to become a customer experience expert?

To become a customer experience expert, develop strong communication and problem-solving skills, gain experience in customer service or related roles, and consider earning certifications such as the Certified Customer Experience Professional (CCXP). Familiarity with customer feedback tools and data analysis can also enhance expertise in this field.

What is a customer experience expert?

A customer experience expert is a professional who analyzes and improves how customers interact with a company's products or services. They often use customer feedback, data analysis, and communication skills to enhance satisfaction and loyalty, working across departments like marketing, support, and sales.

What cities are hiring for Customer Experience Expert jobs?

Cities with the most Customer Experience Expert job openings:

What states have the most Customer Experience Expert jobs?

States with the most job openings for Customer Experience Expert jobs include:

What are popular job titles related to Customer Experience Expert jobs?

For Customer Experience Expert jobs, the most frequently searched job titles are:

Infographic showing various Customer Experience Expert job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $52,186 per year, or $25.1 per hour.

Member Experience Expert

Boise, ID • On-site

Workout Anytime
Fitness and Sports Centers • 51 - 200 employees

Other

Re-posted 19 days ago


Workout Anytime rating

6.1

Company rating: 6.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

37th of 64 rated gym and leisure clubs


Job description

Member Experience Expert

Position Summary

The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while supporting membership growth and daily operations. This position is responsible for creating a welcoming environment, engaging prospective and existing members, driving membership sales activities, and ensuring the club remains clean, organized, and operating at the highest standards.

The ideal candidate is energetic, personable, sales-minded, and passionate about providing outstanding service while contributing to the club's overall success.

Essential Responsibilities

Member Experience

Greet every member and guest with enthusiasm and professionalism.

Build positive relationships with members to create a welcoming and engaging club environment.

Ensure all members check in properly and resolve any account or access issues.

Respond to member questions, concerns, and requests in a timely and professional manner.

Deliver exceptional customer service that promotes member satisfaction and retention.

Sales & Lead Generation

Conduct club tours for prospective members.

Assist with membership sales and enrollment by following the company's sales process.

Perform outbound prospecting and follow-up calls to generate appointments and memberships.

Promote club programs, personal training, and member referral opportunities.

Support club promotions, marketing initiatives, and community outreach events.

Club Operations

Maintain a clean, organized, and inviting club environment throughout each shift.

Complete assigned cleaning zones and operational checklists.

Monitor and restock club supplies and inventory as needed.

Ensure the front desk is organized, accurate, and operating efficiently.

Assist with opening and closing procedures.

Administrative Responsibilities

Process memberships, payments, and account updates accurately.

Maintain confidentiality of member information.

Communicate effectively with club leadership regarding member feedback, operational issues, and sales opportunities.

Assist leadership with additional operational duties as assigned.

Qualifications

Required

High school diploma or equivalent.

Previous customer service, hospitality, retail, or sales experience preferred.

Strong communication and interpersonal skills.

Positive attitude with a passion for helping others.

Basic computer and point-of-sale system experience.

Ability to multitask in a fast-paced environment.

Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred

Previous experience in a health club, fitness center, or membership-based business.

Sales experience with demonstrated ability to meet or exceed goals.

Key Performance Indicators (KPIs)

Success in this role is measured by:

Membership Sales

Outbound Lead Activity

Appointment Show Rate

Membership Conversion Rate

Success Session Booking Rate

Member Referrals

Member Satisfaction

Club Cleanliness & Operational Standards

Front Desk Accuracy

Attendance & Reliability

Schedule

This position may be full-time or part-time and requires flexibility to work mornings, evenings, weekends, and holidays based on business needs.

Why Join Workout Anytime?

At Workout Anytime, we're committed to creating an exceptional experience for every member, every visit. As a Member Experience Expert, you'll play a vital role in welcoming members, supporting club growth, and helping people achieve their health and fitness goals. We offer a fun, team-oriented environment with opportunities for advancement and professional development.


What Workout Anytime employees say

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Benefits

Hours and flexibility

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