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Customer Experience Expert Jobs (NOW HIRING)

skoah

Front Desk / Customer Experience Expert

Houston, TX · On-site

$16 - $18/hr

The ideal candidate will have a minimum of 5 years of sales/customer service experience, preferably in a spa environment. This opportunity is a great chance to learn and grow in your career. You will ...

mjh

Guest Experience Expert

Fort Lauderdale, FL · On-site

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Nightwing

$122K - $253K/yr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the ... National Capital Region (NCR) or San Antonio, TXNightwing is seeking a UX Expert. The User ...

Nwis

UX Expert

San Antonio, TX

$122K - $253K/yr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the ... National Capital Region (NCR) or San Antonio, TX Nightwing is seeking a UX Expert. The User ...

mjh

Guest Experience Expert

Fort Lauderdale, FL · On-site

Creating "heart connections" with customers, associates and owners is the foundation for success at ... theGuest Experience Expert makes transactions feel like part of the experience. No matter what ...

Nightwing

$122K - $253K/yr

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the ... National Capital Region (NCR) or San Antonio, TX Nightwing is seeking a UX Expert. The User ...

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Customer Experience Expert information

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How much do customer experience expert jobs pay per week?

As of Sep 10, 2026, the average weekly pay for customer experience expert in the United States is $1,003.58, according to ZipRecruiter salary data. Most workers in this role earn between $788.46 and $923.08 per week, depending on experience, location, and employer.

What is the difference between Customer Experience Expert vs Customer Service Representative?

AspectCustomer Experience ExpertCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM toolsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Expert focuses on analyzing and improving the overall customer journey, requiring strategic skills and certifications. In contrast, the Customer Service Representative handles direct customer interactions, often with less formal education. Both roles are vital in customer-centric industries but differ in scope and responsibilities.

Do customer experience expert jobs require a degree?

Customer Experience Expert roles typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

How to become a customer experience expert?

To become a customer experience expert, develop strong communication and problem-solving skills, gain experience in customer service or related roles, and consider earning certifications such as the Certified Customer Experience Professional (CCXP). Familiarity with customer feedback tools and data analysis can also enhance expertise in this field.

What is a customer experience expert?

A customer experience expert is a professional who analyzes and improves how customers interact with a company's products or services. They often use customer feedback, data analysis, and communication skills to enhance satisfaction and loyalty, working across departments like marketing, support, and sales.

What cities are hiring for Customer Experience Expert jobs?

Cities with the most Customer Experience Expert job openings:

What states have the most Customer Experience Expert jobs?

States with the most job openings for Customer Experience Expert jobs include:

What are popular job titles related to Customer Experience Expert jobs?

For Customer Experience Expert jobs, the most frequently searched job titles are:

Customer Experience Expert jobs near you
Infographic showing various Customer Experience Expert job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $52,186 per year, or $25.1 per hour.

Customer Experience Expert - Reception/Call Center

Irvine, CA • On-site

Waterworks Aquatics Inc
Amusement, Gambling, and Recreation • 11 - 50 employees
Learn more about Waterworks Aquatics Incexternal

$23 - $27/hr

Part-time

Dental, Vision, Retirement

Posted 8 days ago

Waterworks Aquatics rating

4.8

Company rating: 4.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

190th of 228 rated education and training

Job description

Customer Experience Expert – Irvine, CA (92618)

Pay: $23.00 – $27.00/hr (average including bonuses)  |  Location: Irvine, CA 92618

Quick Facts: Paid Training • Growth Opportunities • Flexible Hours
Team-Oriented Environment • Customer Interaction • Rewarding Work

Love connecting with people? Join our front-desk team and help families make a splash!

We’re looking for enthusiastic, empathetic, and confident individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping others, communicating clearly, and creating memorable experiences, we want you on our team!

This is an active, on-your-feet role — you’ll move around the facility, support families face-to-face, and help keep our lobby organized and running smoothly. This is not a sit-down receptionist or call-center position. Weekend availability is required.

You’ll greet families, handle lesson registrations, answer questions, and make each guest feel valued — all while working in a positive, team-oriented setting.

About Waterworks Aquatics

Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado. We teach children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every role in our company supports that mission — including yours.

How You’ll Create a Great Experience
  • Be the welcoming face of Waterworks — greet and assist families in person and over the phone.
  • Register new customers, schedule lessons, process payments, and manage accounts.
  • Communicate clearly and help families choose the right lesson packages.
  • Listen with empathy and find creative solutions to meet families’ needs.
  • Enjoy interacting with children and families in a lively, fast-paced environment.
  • Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed.
  • Work as part of a supportive team to reach registration and retention goals.
What You’ll Bring
  • Passion — you genuinely enjoy helping others and creating positive experiences.
  • Adaptability — you stay calm and professional while juggling multiple tasks.
  • Integrity — you handle payments, information, and communication responsibly.
  • Approachability — you communicate with warmth and empathy in person and by phone.
  • Drive — you’re comfortable discussing lessons with families and helping them enroll.
  • At least 17 years old with a minimum of 2 years of customer service experience.
  • High school diploma or equivalent; strong verbal communication and computer skills.
  • Proficient typing (40+ WPM) and comfort with basic POS systems.
  • Weekend availability required.
Pay, Schedule & Growth
  • Pay Range: $23.00–$27.00 per hour (based on experience and performance).
  • Flexible schedules that work around school or other commitments.
  • Advancement opportunities into leadership and management roles.
  • Comprehensive paid training — we’ll teach you our systems and support your success.
Perks & Benefits
  • 401(k) with company match.
  • Dental & vision insurance (available for part-time and full-time employees).
  • Paid training and performance reviews every six months.
  • Appreciation events, company parties, and free snacks throughout the year.
  • Employee discounts and opportunities for professional growth.

???? Ready to make a splash from the front desk? Apply today and help families start their swim journey!

Equal Opportunity Employer: Waterworks Aquatics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected status under applicable law. All candidates must be legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.

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