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Customer Experience Engineer Jobs in Arizona (NOW HIRING)

Orbotech

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

Provides guidance and technical assistance to Installation Engineer on installations at customer ... Minimum Qualifications Bachelor's Level Degree and 0 years related work experience Base Pay Range ...

KLA Corporation

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

Provides guidance and technical assistance to Installation Engineer on installations at customer ... Minimum Qualifications Bachelor's Level Degree and 0 years related work experience Base Pay Range ...

Kla

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

Provides guidance and technical assistance to Installation Engineer on installations at customer ... Minimum Qualifications Bachelor's Level Degree and 0 years related work experience Base Pay Range ...

KLA

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

Provides guidance and technical assistance to Installation Engineer on installations at customer ... Minimum Qualifications Bachelor's Level Degree and 0 years related work experience Base Pay Range ...

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All JobsCustomer Experience Engineer JobsCustomer Experience Engineer Jobs in Arizona

Customer Experience Engineer information

See Arizona salary details

$36.3K

$73.2K

$101.1K

How much do customer experience engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer experience engineer in Arizona is $73,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $83,900.00 per year, depending on experience, location, and employer.

What is a Customer Experience Engineer?

A Customer Experience Engineer is a professional who works to enhance and optimize the interactions that customers have with a company's products or services. They combine technical expertise with a focus on user satisfaction, helping to identify pain points, develop solutions, and implement improvements that lead to a better overall customer experience. Their responsibilities may include analyzing customer feedback, collaborating with product and support teams, and ensuring technical solutions align with customer needs. This role often serves as a bridge between technical teams and end-users, advocating for customer-centric changes.

How does a Customer Experience Engineer typically collaborate with product and support teams to improve customer satisfaction?

Customer Experience Engineers work closely with product and support teams to address customer feedback and technical issues. They often act as a bridge, translating customer needs into actionable insights for product improvements while also providing technical guidance to support staff. Regular meetings, shared troubleshooting sessions, and collaborative tools help ensure seamless communication across departments. This collaborative approach enables rapid resolution of customer concerns and drives enhancements that lead to higher customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Experience Engineer, and why are they important?

To thrive as a Customer Experience Engineer, you need a strong background in customer service, problem-solving, and technical troubleshooting, often supported by a degree in computer science, engineering, or a related field. Familiarity with CRM platforms, ticketing systems, and data analytics tools is typically expected, along with certifications like ITIL or relevant vendor credentials. Exceptional communication, empathy, and patience set top performers apart in this role. These skills ensure that customer needs are addressed efficiently, technical issues are resolved effectively, and overall satisfaction with the company's products or services is maximized.

What is the difference between Customer Experience Engineer vs Customer Support Specialist?

AspectCustomer Experience EngineerCustomer Support Specialist
Required CredentialsBachelor's in CS, UX, or related field; technical skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCross-functional teams, product development, technical troubleshootingCustomer service centers, call/support desks
Employer & Industry UsageTech companies, SaaS providers, e-commerceRetail, telecom, software companies
Common Search & Comparison IntentUnderstanding technical and user experience rolesCustomer support and service roles

The Customer Experience Engineer focuses on improving user interactions through technical solutions and product enhancements, often working closely with development teams. In contrast, the Customer Support Specialist primarily handles direct customer inquiries and troubleshooting. While both roles aim to enhance customer satisfaction, the Engineer's role is more technical and product-focused, whereas the Support Specialist emphasizes customer communication and issue resolution.

What are popular job titles related to Customer Experience Engineer jobs in Arizona?

For Customer Experience Engineer jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Experience Engineer jobs in Arizona look for?

The top searched job categories for Customer Experience Engineer jobs in Arizona are:

Customer Experience Engineer jobs near you
Infographic showing various Customer Experience Engineer job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,217 per year, or $35.2 per hour.

Experienced Customer Service Professional

Honeywell Aerospace

Phoenix, AZ • On-site

$15 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Honeywell Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

33rd of 72 rated aerospace companies

Job description

Join us in shaping the future of aerospace innovation in Arizona!

Honeywell Aerospace, headquartered in Phoenix, is a global leader in aviation technology and industrial innovation. With a legacy of engineering excellence, Honeywell designs and manufactures advanced solutions for aircraft engines, avionics, and connected systems that power thousands of aircraft worldwide.

As an Experience Customer Experience Professional , you will play a critical role in supporting our Aircraft on Ground (AOG) customers. You will respond to urgent customer needs, manage service cases, and work cross‑functionally to ensure fast and accurate resolution. This role is essential in delivering reliable customer experience and supporting operational excellence across our teams.

You will report directly to the Sr. Customer Experience Manager and work onsite at our Phoenix, AZ location on a Hybrid schedule after training.

Training will be held Monday–Friday, 8:00am–5:00pm for the first 90 days. After training, the shift will transition to a 4-day 10-hour work schedule from Friday – Monday beginning at 6:00 AM and ending at 4:00 PM (schedule subject to change).

In this role, you will support improvements in customer satisfaction, case accuracy, and service delivery effectiveness.

KEY RESPONSIBILITIES

• Manage inbound AOG customer inquiries through phone, email, and digital portals

• Research and resolve customer issues, ensuring timely and accurate responses

• Provide updates on order status, delivery timelines, and case progress

• Partner with internal teams (logistics, inventory, warranty, engineering) to support part fulfillment and service coordination

• Use dashboards, CRM tools, and integrated systems to validate customer needs and process requests

• Support continuous improvement by sharing customer feedback and raising recurring issues

• Ensure accurate documentation, billing support, warranty checks, and waybill tracking

• Work closely with supervisors, AOG leaders, and peers to meet performance metrics such as case quality, response time, and customer satisfaction

YOU MUST HAVE

• Minimum 2 years of experience in customer support, service, or call center role

WE VALUE

• Ability to communicate clearly and professionally in urgent and complex situations

• Experience using CRM or case management platforms

• Strong multitasking, organization, and follow‑through skills

• Problem‑solving abilities in time‑sensitive or high‑pressure environments

• Team‑oriented mindset and willingness to collaborate across functions

• Strong verbal and written communication skills

• Experience with systems such as Salesforce, SAP, ERP, or telephony platforms (preferred)

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 06/18/2026

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.

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