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Customer Experience Director Jobs in Springfield, MO

Phoenix Senior Living

Resident Care Associate

Springfield, MO · On-site

$12.75 - $15.25/hr

... Experience Director. PURPOSE Resident Care Associate | CNA The Resident Care Associate is ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Springfield, MO · On-site

$12.75 - $15.25/hr

... Experience Director, Pearl Director or the Assistant Family Experience Director. PURPOSE Resident ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Phoenix Senior Living

Resident Care Associate

Springfield, MO · On-site

$12.75 - $15.25/hr

... Experience Director. PURPOSE Resident Care Associate | CNA The Resident Care Associate is ... Ability to work weekends, evenings and flexible hours, available to our customers at peak service ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $17/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $17/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Nixa, MO

$12.75 - $17.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Reliable Superstore

F&I Director

Springfield, MO · On-site

F&I DIRECTOR Reliable Superstore | Springfield, Missouri Toyota | Used Cars | Lexus | BMW | Audi ... Protect and improve customer experience, department performance, culture, and profitability WHAT WE ...

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All JobsCustomer Experience JobsCustomer Experience Director JobsCustomer Experience Director Jobs in Springfield, MO

Customer Experience Director information

See Springfield, MO salary details

$35.5K

$112.2K

$178.7K

How much do customer experience director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer experience director in Springfield, MO is $112,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,400.00 and $134,200.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What are the most commonly searched types of Customer Experience jobs in Springfield, MO?

The most popular types of Customer Experience jobs in Springfield, MO are:

What are popular job titles related to Customer Experience Director jobs in Springfield, MO?

For Customer Experience Director jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Customer Experience Director jobs in Springfield, MO look for?

The top searched job categories for Customer Experience Director jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Customer Experience Director jobs?

Cities near Springfield, MO with the most Customer Experience Director job openings:

Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in Springfield, MO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $112,180 per year, or $53.9 per hour.

Resident Care Associate

Springfield, MO • On-site

Phoenix Senior Living
Health Care and Social Assistance • 1 - 5K employees

4.0

Company rating: 4.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

241st of 245 rated social care providers

People enjoy working here

Recommended by parents

Learn more about Phoenix Senior Livingexternal

$12.75 - $15.25/hr

Full-time

Re-posted 15 days ago

Job description

Description

The Bungalows at Chesterfield Village is hiring Resident Care Associates to join their team!

Shift Details:

Mon-Fri; Every other weekend required

The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant Family Experience Director.

PURPOSE

Resident Care Associate | CNA

The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and

Memory care neighborhoods. This role includes providing hands on care, physical and emotional support as outlined in each resident's Personalized Service Plan (PSP) while maintaining a safe, comfortable home like environment. The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state and local standards and regulations and Phoenix policies to promote the highest degree of quality care and services to our residents.

PRINCIPLE DUTIES AND RESPONSIBILITIES

RESIDENT CARE

Resident Care Associate | CNA

  • Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requested
  • Follows the hydration schedule established for the residents is maintained during the shift
  • Completes resident meal attendance sheets have been completed and any resident who has not dined in the dining room has been provided room service and / or accounted for.
  • Knows and complies with all resident rights
  • Initiates, assigns, and assist with activities, as appropriate
  • Check all assigned residents daily for cleanliness, appropriate clothing, any continence issues and change in condition
  • Uses proper sanitary procedures and universal precautions
  • Checks on assigned resident rooms daily for general cleanliness and neatness and takes appropriate action; ensures high risk rooms are double checked
  • Assist with conducting laundry rooms, common areas - including bathrooms - checks for cleanliness and any exposed hazardous chemicals; and takes appropriate action (i.e. contacting housekeeping, personally cleaning the room, securing the chemicals)
  • Completes all ADLs for assigned residents according to the resident's Personalized Service Plan (PSP)
  • Responds to security system and resident call bells promptly & immediately; takes appropriate action including resetting call bells

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Resident Care Associate | CNA

  • High School education preferred and may be required by the state
  • Previous experience working with elders or disabled individuals, preferred
  • Must be at least 18 years of age to perform the personal care aspects of the RCA position
  • Knowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferred
  • Ability to work weekends, evenings and flexible hours, available to our customers at peak service delivery days and times


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