Customer Experience Data Analyst Jobs (NOW HIRING)

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

U.S. Bank is seeking an experienced Data Analyst to perform validation on our customer remediation events. This data-driven role performs validation in accordance with the Customer Remediation Policy. Data is pulled from various sources including but not limited to SQL Server, Oracle, Netezza, PostgreSQL, SAS, and others. The data is then compared to data from our partners to challenge outcomes and verify accuracy and completeness. Success is measured through adherence to established process timeliness, testing and challenge quality, and a strong partnered approach to ensure rapid remediation turnaround.

Position Highlights

• Performing analysis of data from Customer Remediation Events in accordance with the Customer Remediation Policy

• Using SQL database queries to pull data from SQL Server, Oracle, and Netezza, the analyst utilizes tools such as SAS, Excel, Toad, pgAdmin, Visual Studio Code or similar data tools to transform and analyze the data

• Using data to compare to an initial population created by the business to challenge the accuracy and completeness of the initial population as well as the remediation calculations and totals

• Once population consensus is reached, partnering with the business to work through the remaining milestones and through the remainder of the remediation process until the event is completed

• Executing population and milestone testing during validation of customer remediation events

• Reviewing and testing remediation population data to validate complete and accurate remediation populations and calculations are provided to customers

• Providing critical challenge of business line data processes while ensuring comprehensive population and calculation data

• Credibly challenging data extraction, population verification, and financial calculations

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Typically more than six years of applicable experience

Preferred Skills and Qualifications

• Strong knowledge of SQL performing queries to extract and transform data from multiple database sources and structures

• Experience with Oracle, MS SQL Server, PostgreSQL, and Netezza

• Proficiency with SAS Enterprise Guide- Extracting, transforming, analyzing, and presenting data

• Advanced Microsoft Excel knowledge- Ability to manipulate and modify data through formulas and BI tools required

• Power Query and VBA

• Two or more years of experience in testing, audit, and/or an applicable risk management environment

• Knowledge of PCS, CPTS, and/or MPS systems and merchant processing and/or retail credit experience

• Strong team player with the ability to work well under minimal direct supervision while managing multiple simultaneous projects

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.