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Customer Experience Data Analyst Jobs (NOW HIRING)

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

Job Title Customer Experience Analyst Do you like to transform complex data into clear and impactful narratives? As part of the Philips Healthcare North America Region Strategy & Growth team, the ...

deciBel Research, Inc.

Data Analyst

Huntsville, AL · On-site

Position Description: deciBel Research is seeking an experienced Data Analyst or Systems Engineer to perform analyst functions including information gathering, data modeling, project testing, and ...

Independencepetgroup

Partner with Customer Experience and Integrated Marketing teams to analyze the endtoend customer ... Data Quality, Process Improvement & AI Enablement * Identify and resolve data quality issues and ...

Independencepetgroup

Partner with Customer Experience and Integrated Marketing teams to analyze the endtoend customer ... Data Quality, Process Improvement & AI Enablement * Identify and resolve data quality issues and ...

Allcon, Inc.

Data Analyst

Chicago, IL

MUST HAVE: * 5+ years experience in Data Analysis * 3+ years experience with Hadoop * 3+ years experience Data modeling * 3+ years data warehousing * 3+ years Business Analyst experience * In-depth ...

Amazon

Data Analyst, RCX

Bellevue, WA

We are looking for an experienced Data Analyst to join the Returns Customer Experience team to help unlock insights which take our team to the next level. The ideal candidate will be excited about ...

Amazon

Data Analyst, RCX

Bellevue, WA

We are looking for an experienced Data Analyst to join the Returns Customer Experience team to help unlock insights which take our team to the next level. The ideal candidate will be excited about ...

The Garrett Group

Data Analyst

NE · On-site

Position Overview The GARRETT GROUP is seeking an experienced Data Analyst to support advanced analytical, data management, and machine learning initiatives in a dynamic Department of Defense ...

Boeing

Data Analyst

Everett, WA · On-site

$102K - $125K/yr

The Boeing Company Boeing Commercial Aircraft (BCA) Training and Compliance is hiring an Experience Data Analyst (Level 3) to support the Assembly Advisement Team at the Skill Enhancement Center. The ...

NRG

Data Analyst

Provo, UT · On-site

We find purpose in proactively protecting and keeping our customers connected to home, no matter ... Vivint is seeking an experienced Data Analyst to develop and maintain reporting for the Sales ...

Noblis

Data Analyst

Mclean, VA · On-site

Responsibilities Noblis ESI is seeking an experienced Data Analyst to support our IC customer in McLean, VA. Our customer requires support to evaluate adherence to Intelligence Community (IC ...

Express

Customer Data Analyst

Columbus, OH · On-site

Strong experience working with customer databases and large datasets * Proficiency in data extraction and analysis * Experience with Google Analytics and CRM or marketing automation platforms

MetroSys

Data Analyst

Santa Barbara, CA · On-site

$80K - $90K/yr

MetroSys is seeking a Data Analyst to support enterprise reporting and analytics initiatives for a ... Exposure to marketing analytics, customer experience reporting, or performance measurement ...

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Customer Experience Data Analyst information

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$34K

$82.6K

$136K

How much do customer experience data analyst jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer experience data analyst in the United States is $82,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $97,000.00 per year, depending on experience, location, and employer.

What does a customer data analyst do?

A customer data analyst collects, analyzes, and interprets customer data to identify trends, improve customer experience, and support business decisions. They often use tools like Excel, SQL, and data visualization software, and require strong analytical skills and attention to detail. Their work helps companies understand customer behavior and optimize marketing and service strategies.

What are the key skills and qualifications needed to thrive as a Customer Experience Data Analyst, and why are they important?

To thrive as a Customer Experience Data Analyst, you need strong analytical skills, proficiency in data analysis, and a background in statistics, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), SQL, and customer feedback platforms is typically required. Exceptional communication, critical thinking, and problem-solving abilities help translate data insights into actionable recommendations for stakeholders. These skills are crucial for driving improvements in customer satisfaction and informing business strategies based on data-driven insights.

How does a Customer Experience Data Analyst typically collaborate with other teams to drive improvements?

Customer Experience Data Analysts frequently work alongside customer support, product, and marketing teams to identify pain points and trends in customer interactions. They analyze feedback and operational data to provide actionable insights, often presenting findings through reports or dashboards in cross-functional meetings. Effective communication and teamwork are essential, as analysts must translate complex data into clear recommendations and help stakeholders implement changes that enhance the overall customer journey.

What is a Customer Experience Data Analyst?

A Customer Experience Data Analyst is a professional who collects, analyzes, and interprets data related to customer interactions and feedback. Their goal is to help businesses understand how customers perceive their products, services, and overall brand. By identifying trends, pain points, and opportunities for improvement, they provide actionable insights that enhance customer satisfaction and drive business growth. They often use tools like surveys, analytics software, and customer feedback platforms to gather and process data.

Is AI replacing data analysts?

AI is transforming the role of Customer Experience Data Analysts by automating routine data processing and analysis tasks, allowing analysts to focus on interpreting insights and strategic decision-making. While AI tools can handle large datasets efficiently, human expertise remains essential for contextual understanding, complex problem-solving, and ethical considerations. Therefore, AI is a complement rather than a complete replacement for data analysts in this field.

What does a customer experience analyst do?

A customer experience analyst evaluates customer feedback, surveys, and data to identify trends and areas for improvement in service or product quality. They use tools like data analysis software and may develop reports to help organizations enhance customer satisfaction and loyalty.

Is data analyst a well paid field with 5 years experience?

A Customer Experience Data Analyst with five years of experience can typically expect a competitive salary, often ranging from $70,000 to $100,000 annually depending on the industry and location. Advanced skills in data visualization tools, SQL, and statistical analysis can further increase earning potential.
More about Customer Experience Data Analyst jobs
What states have the most Customer Experience Data Analyst jobs? States with the most job openings for Customer Experience Data Analyst jobs include:
What job categories do people searching Customer Experience Data Analyst jobs look for? The top searched job categories for Customer Experience Data Analyst jobs are:
Customer Experience Data Analyst jobs near you
Infographic showing various Customer Experience Data Analyst job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $82,640 per year, or $39.7 per hour.
Customer Experience Analyst

Customer Experience Analyst

Philips

Nashville, TN • On-site

$98K - $156K/yr

Full-time

Retirement, PTO

Posted 8 days ago

Philips rating

8.1

Company rating: 8.1 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

47th of 139 rated electronics manufacturers

Job description

Job Title
Customer Experience Analyst
Job Description
Do you like to transform complex data into clear and impactful narratives? As part of the Philips Healthcare North America Region Strategy & Growth team, the Customer Experience Data Analyst serves as a strategic analytics partner, turning complex healthcare customer data-primarily unstructured survey verbatim feedback-into clear, actionable customer intelligence. This role leverages advanced analytics and AI-enabled text analysis to transform large-scale Voice-of-Customer data, enabling the shift from manual feedback review to scalable, insight-driven action. The work directly supports account retention, operational improvement, and executive decision-making across B2B healthcare customers.
Your role:
  • As the agentic AI verbatim analytics subject matter expert, you will partner with Customer Experience leadership, Data Strategy and Analytics, Service Operations, Product, and Commercial teams to embed customer feedback insights across the end-to-end customer journey.
  • Drive the effective evolution of the AI-based platform to analyze unstructured verbatim data, including theme extraction, sentiment analysis, and trend identification. Validate and interpret AI outputs for business impact, with a focus on open-ended survey feedback, journey mapping, and root-cause analysis.
  • Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic customer experience intelligence that supports prioritization and action. Translate findings into actionable reporting and analytics that inform decision-making.
  • Assist with design of dashboards-using Databricks & Power BI-that turn complex data into clear, decision-ready insights for CX leaders and cross-functional stakeholders. Present findings through concise narratives and visualizations, effectively communicating methods and implications to both technical and non-technical audiences, including senior leaders.
  • Work with business partners to convert insights into process improvements, capability enhancements, and measurable CX outcomes. Handle sensitive customer and healthcare-related information responsibly, ensuring alignment with data privacy, security, and regulatory requirements.

You're the right fit if:
  • You have a Bachelor's degree in Data Analytics, Data Science, Market Research, Business Intelligence, or a related field. Master's degree preferred.
  • You've acquired 5+ years of experience in analytics roles, preferably with direct exposure to qualitative data.
  • You have demonstrated hands-on experience analyzing unstructured or text-based data, such as open-ended survey responses, customer comments, or feedback transcripts.
  • Your skills include strong proficiency with Power BI, Databricks and Excel for analysis, visualization, and storytelling.
  • You have experience translating analytic findings into clear business insights and recommendations.
  • You have proven ability to work cross-functionally and engage stakeholders to drive action from data.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Learn more about our culture.

Philips Transparency Details
The pay range for this position in Nashville, TN is $98,000 to $156,000.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to either Nashville, TN.
#LI-PH1
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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