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Customer Experience Coordinator Jobs in Decatur, TX

Sedgwick

Auto Customer Case Coordinators

Bedford, TX · On-site

$16 - $20.75/hr

We invite you to grow your career with us, experience our caring culture, and enjoy work-life ... We are hiring for Automotive Customer Case Coordinators. We help auto customers through the ...

TJX Companies

Merchandise coordinator

Fort Worth, TX · On-site

$13 - $13.50/hr

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

TJX Companies

Merchandise coordinator

Fort Worth, TX

$13 - $13.50/hr

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

TJX Companies

Merchandise Coordinator

Southlake, TX · On-site

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

Homesense

Merchandise coordinator

Fort Worth, TX · On-site

$13 - $13.50/hr

Ensures an excellent customer experience by engaging and interacting with all customers, and ... the Coordinator on Duty to ensure efficient flow of goods to sales floor Ensures Associates ...

Homesense

Merchandise coordinator

Fort Worth, TX

$13 - $13.50/hr

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

Tjx

Merchandise coordinator

Haltom City, TX

$13 - $13.50/hr

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

Tjx

Merchandise Coordinator

Southlake, TX · On-site

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

HomeGoods

Merchandise Coordinator

Southlake, TX

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

HomeGoods

Merchandise Coordinator

Southlake, TX · On-site

Ensures an excellent customer experience by engaging and interacting with all customers, and ... the Coordinator on Duty to ensure efficient flow of goods to sales floor Ensures Associates ...

TJX Companies

Merchandise Coordinator

Southlake, TX · On-site

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

TJX Companies

Merchandise coordinator

Fort Worth, TX

$13 - $13.50/hr

Ensures an excellent customer experience by engaging and interacting with all customers, and ... Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

Club Pilates

Experience Manager

Denton, TX · On-site

Hire/Manage all Experience Coordinators * Independently make decisions related to high level customer service * Maintain cleanliness and organization of the studio * Enforce studio policies and ...

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Customer Experience Coordinator information

See Decatur, TX salary details

$11

$18

$25

How much do customer experience coordinator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer experience coordinator in Decatur, TX is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.19 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What job categories do people searching Customer Experience Coordinator jobs in Decatur, TX look for?

The top searched job categories for Customer Experience Coordinator jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Customer Experience Coordinator jobs?

Cities near Decatur, TX with the most Customer Experience Coordinator job openings:

Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,696 per year, or $18.1 per hour.

Auto Customer Case Coordinators

Sedgwick

Bedford, TX • On-site

$16 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

Sedgwick rating

7.6

Company rating: 7.6 out of 10

Based on 321 frontline employees who took The Breakroom Quiz

212th of 308 rated insurance

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Auto Customer Case Coordinators
Our teams connect! We collaborate in the office . Our Bedford office is located at: 2200 Highway 121 Suite 250
Bedford, TX 76021
Are you detail-oriented, process-driven, and possess strong communication skills? Are you customer- centric? Do you enjoy working on a computer navigating multiple systems? Are you seeking the beginning of a promising career with growth opportunity?
We are hiring for Automotive Customer Case Coordinators. We help auto
customers through the manufacturing claims process.
We offer benefits on day one:
  • 401K
  • Medical, Dental, Vision
  • Generous PTO package
  • Business Casual Dress Code

Position Purpose:
This role is expected to communicate with customers, financial institutions, attorneys, and auto dealership personnel to coordinate various buyback vehicle activities or reimbursement activities on behalf of the client, including but not limited to: mailing, calling, emailing and faxing appropriate parties to complete required tasks. They must have an understanding and be compliant with the necessary paperwork and vehicle remarketing or reimbursement requirements of each Client's guidelines and be able to complete tasks in a timely manner.
Key Position Activities:
  • Provide exceptional customer service at all times
  • De-escalate parties with prolonged process issues
  • Liaise between manufacturer, dealer, and other 3rd parties
  • Administrative tasks/data entry
  • Build and maintain client/3rd party relationships
  • Strengthen clients' brand & maintain trust between client and 3rd parties
  • Update customer database systems with owner or vehicle record changes, diary note entries, and workflow case to completion
  • Escalate customer, dealer or 3rd party issues to manager as appropriate
  • Ensure quality of service on all phone calls
  • Ability to multi-task with phone and computer
  • Adhere to company policies and responsibly manage time & attendance
  • Assist with other duties as assigned
  • Understand and become proficient within our various case management systems

Scope of Work:
  • Daily contact with dealership personnel, financial institutions, and other 3rd parties to coordinate the remarketing or reimbursement related processes of vehicle buybacks or recall related activity on behalf of the client. This includes any necessary paperwork involved.
  • Regular contact on each assigned case to ensure the highest level of quality service.

Education and Experience Required:
  • Type 40+ WPM, meet required data entry and customer service experience assessments
  • Exceptional verbal communication & Phone de-escalation skills
  • High School Diploma or GED required
  • Bachelor's degree preferred or some college course work completed 2+ years of customer service experience preferred
  • Solid verbal communication skills with a professional telephone etiquette
  • Basic math, reading, writing, organizational skills, and problem-solving capabilities
  • Meet background verification requirements
  • Proficient with Microsoft Office
  • Proficient in Computer Skills

Key Competencies:
  • Demonstrates the ability to identify and understand the process needs, takes appropriate actions to ensure all parties involved needs are met and proactively searches for ways to increase Client satisfaction, with minimal to no direction from management.
  • Demonstrates the ability to speak clearly and convey information orally, both on an individual basis and in a group.
  • Demonstrates the ability to draft written communication, both on an individual basis and in a group.
  • Demonstrates the ability to positively and confidently share opinions and feelings in the spirit of cooperation and team building. Accurately communicates with others regardless of their status or position.
  • Demonstrates the ability to deal openly and honestly with customers and management while building credibility and maintaining trust. Exhibits confidence and collaboration for the needs of parties involved. Is perceived by other as being helpful and supportive.

Other (i.e. physical requirements, travel, etc. that is not covered above:
Position requires the following physical activity:
  • Grasping - frequently apply pressure to an object with the fingers and palm
  • Hearing - constantly perceiving the nature of sounds at normal speaking levels with or without correction
  • Reaching - frequently extend hand (s) and arm (s) in any direction
  • Repetitive motion - frequent substantial movements (motions) of the wrists, hands and/or fingers
  • Seeing - constantly use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations
  • Sitting - frequently sit for sustained periods of time
  • Talking - constantly expressing or exchanging ideas by means of the spoken word
  • Visual acuity - Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $20/hour USD - $25/hour USD. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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