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Customer Experience Coordinator Jobs in Decatur, TX

Robinhood

Customer Experience Team Lead

Westlake, TX · On-site

$34 - $46.80/hr

Our customer experience team supports customers across a wide range of account needs, delivering ... Oversee daily operations including queue management, workforce coordination, and service-level ...

Yusen Logistics

Customer Service Coordinator I

Grapevine, TX · Hybrid

$16.75 - $21.75/hr

The Customer Service Coordinator serves as a customer advocate, handles escalations and must ... High School Diploma plus three more years' related experience in air/ocean Import or Export ...

Yusen Logistics

Customer Service Coordinator I

Grapevine, TX · Hybrid

$16.75 - $21.75/hr

The Customer Service Coordinator serves as a customer advocate, handles escalations and must ... High School Diploma plus three more years' related experience in air/ocean Import or Export ...

Yusen Logistics

Customer Svc Coordinator I

Grapevine, TX · On-site

$16.75 - $21.75/hr

The Customer Service Coordinator serves as a customer advocate, handles escalations and must ... High School Diploma plus three more years' related experience in air/ocean Import or Export ...

SERVPRO Team Shaw

Claims Coordinator

Grapevine, TX

Role Description The Claims Coordinator is a critical member of the claims and operations team and ... the customer experience, project timeline, or billing process. * Support timely billing and ...

Life Time

Event Coordinator

Fort Worth, TX · On-site

Position Summary The Events Coordinator is responsible for providing logistical and tactical ... work experience * Extensive knowledge of all club activities and promotions * Excellent customer ...

New

Life Time

Events Coordinator

Fort Worth, TX · On-site

Position Summary The Events Coordinator is responsible for providing logistical and tactical ... work experience * Extensive knowledge of all club activities and promotions * Excellent customer ...

Life Time, Inc.

Events Coordinator

Fort Worth, TX · On-site

Position Summary The Events Coordinator is responsible for providing logistical and tactical ... work experience * Extensive knowledge of all club activities and promotions * Excellent customer ...

Life Time, Inc.

Event Coordinator

Fort Worth, TX · On-site

Position Summary The Events Coordinator is responsible for providing logistical and tactical ... work experience * Extensive knowledge of all club activities and promotions * Excellent customer ...

Sedgwick

Auto Customer Case Coordinators

Bedford, TX · On-site

$16 - $20.75/hr

We invite you to grow your career with us, experience our caring culture, and enjoy work-life ... We are hiring for Automotive Customer Case Coordinators. We help auto customers through the ...

Sedgwick

Auto Customer Case Coordinators

Bedford, TX · On-site

$16 - $20.75/hr

We invite you to grow your career with us, experience our caring culture, and enjoy work-life ... We are hiring for Automotive Customer Case Coordinators. We help auto customers through the ...

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Coordinator JobsCustomer Experience Coordinator Jobs in Decatur, TX

Customer Experience Coordinator information

See Decatur, TX salary details

$11

$18

$25

How much do customer experience coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer experience coordinator in Decatur, TX is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.19 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

What job categories do people searching Customer Experience Coordinator jobs in Decatur, TX look for?

The top searched job categories for Customer Experience Coordinator jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Customer Experience Coordinator jobs?

Cities near Decatur, TX with the most Customer Experience Coordinator job openings:

Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $37,696 per year, or $18.1 per hour.

Customer Experience Team Lead

Robinhood

Westlake, TX • On-site

$34 - $46.80/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Lead and develop a team of customer experience representatives to deliver support to customers.

  • Provide coaching, performance feedback, and handle escalated customer concerns to ensure high-quality service.

  • Oversee daily operations including queue management, workforce coordination, and monitoring team performance metrics.

Robinhood rating

9.3

Company rating: 9.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
Robinhood's Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels.
As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You'll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience.
Schedule & Work EnvironmentThis role is based in our Westlake, TX office, with in-person attendance expected at least 3 days a week.
The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What you'll do
  • Help develop a team of customer experience representatives delivering support directly to our customers
  • Provide ongoing coaching and performance feedback to drive strong customer outcomes and team development
  • Handle escalated customer concerns and resolve complex issues with urgency and professionalism
  • Oversee daily operations including queue management, workforce coordination, and service-level adherence
  • Monitor team performance metrics and partner with leadership to drive continuous improvement
  • Collaborate with QA, operations leaders, and compliance teams to maintain quality standards and ensure regulatory alignment
  • Lead by example by supporting the queues and our customers directly during times of surges
What you bring
  • Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)
  • Strong coaching and leadership skills with a passion for developing frontline talent
  • Excellent written and verbal communication skills
  • Proven ability to operate in a fast-paced, high-volume environment while managing competing priorities
  • Strong analytical and problem-solving skills with attention to detail
  • Flexibility in scheduling to support business needs
What we offer
  • Challenging, high-impact work to grow your career.
  • Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
  • Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$34-$46.80 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$34-$46.80 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$33.15-$41.40 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work-welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

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