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Customer Experience Coordinator Jobs in Decatur, IL

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Retail and customer service experience * Sales associate or cashiering experience * High school ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Clinton, IL

$16.50 - $22.25/hr

Retail and customer service experience * Sales associate or cashiering experience * High school ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Clinton, IL

$16.50 - $22.25/hr

Retail and customer service experience * Sales associate or cashiering experience * High school ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Smile Brands

Patient Care Coordinator

Decatur, IL · On-site

$18 - $21/hr

Overview As a Patient Care Coordinator, you'll have a key role in creating positive patient ... customer service Preferred Qualifications * Previous experience in a dental or medical office ...

Smile Brands

Patient Care Coordinator

Decatur, IL · On-site

$18 - $22/hr

Overview As a Patient Care Coordinator, you'll have a key role in creating positive patient ... customer service Preferred Qualifications * Previous experience in a dental or medical office ...

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Provides training and mentoring for Customer Service Coordinators as needed Requirements * Strong ... Ability to work on call on a rotating basis Preferred Experience * Bachelor's Degree, preferably in ...

Smile Brands

Patient Care Coordinator

Decatur, IL · On-site

$18 - $22/hr

Overview As a Patient Care Coordinator, you'll have a key role in creating positive patient ... customer service Preferred Qualifications * Previous experience in a dental or medical office ...

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Customer Experience Coordinator information

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$27

How much do customer experience coordinator jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer experience coordinator in Decatur, IL is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.92 per hour, depending on experience, location, and employer.

What does a Customer Experience Coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

How does a Customer Experience Coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a Customer Experience Coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.
What are the most commonly searched types of Customer Experience jobs in Decatur, IL? The most popular types of Customer Experience jobs in Decatur, IL are:
What job categories do people searching Customer Experience Coordinator jobs in Decatur, IL look for? The top searched job categories for Customer Experience Coordinator jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Experience Coordinator jobs? Cities near Decatur, IL with the most Customer Experience Coordinator job openings:
Customer Experience Coordinator jobs near you
Customer Service Representative

Customer Service Representative

Circle K

Decatur, IL • On-site

$15.50 - $21/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,328 frontline employees who took The Breakroom Quiz

33rd of 48 rated convenience stores

Job description

Store 4701253: 2760 N Oakland Ave, Decatur, Illinois 62526
Shift Availability
Overnights (Weekdays + Weekend Availability Required)


Time Type

Part time

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predicable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!


You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions

Great if you have:

  • Retail and customer service experience
  • Sales associate or cashiering experience
  • High school diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Hiring Range: $15.00 to $15.25


Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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