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Customer Experience Coordinator Jobs in Decatur, IL

Walgreens

Pharmacy Operations Manager

Decatur, IL · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy ...

Walgreens

Pharmacy Operations Manager

Decatur, IL · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy ...

Circle K

Customer Service Representative

Williamsville, IL · On-site

$20.25 - $27.50/hr

Retail and customer service experience * Sales associate or cashiering experience * High school ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Decatur, IL · On-site

$15.50 - $21/hr

Retail and customer service experience * Sales associate or cashiering experience * High school ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

Circle K

Customer Service Representative

Decatur, IL

$15.50 - $21/hr

Retail and customer service experience * Sales associate or cashiering experience * High school ... This handwork requires eye-hand coordination, and may require climbing a ladder to store and ...

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All JobsCustomer Experience JobsCustomer Experience Coordinator JobsCustomer Experience Coordinator Jobs in Decatur, IL

Customer Experience Coordinator information

See Decatur, IL salary details

$12

$19

$27

How much do customer experience coordinator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer experience coordinator in Decatur, IL is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.92 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

What are the most commonly searched types of Customer Experience jobs in Decatur, IL?

The most popular types of Customer Experience jobs in Decatur, IL are:

What job categories do people searching Customer Experience Coordinator jobs in Decatur, IL look for?

The top searched job categories for Customer Experience Coordinator jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Experience Coordinator jobs?

Cities near Decatur, IL with the most Customer Experience Coordinator job openings:

Customer Experience Coordinator jobs near you

Customer Service Specialist

Monticello, IL • On-site

University of Illinois
Colleges, Universities, and Professional Schools • 5 - 10K employees
Learn more about University of Illinoisexternal

$15.75 - $21/hr

Full-time, Part-time

Posted 3 days ago

New

Job description

Allerton Park and Retreat Center, in Monticello, IL, is accepting applications for a Customer Service Specialist who will be responsible for delivering high-quality guest experience through housekeeping, front desk operations, and event support, ensuring Allerton accommodations and guest services are clean, welcoming, and well-coordinated. This role serves as a primary point of contact for guests and potential guests while supporting daily hotel and event operations. The hours for this position are 7:00 a.m.- 3:00 p.m.. The schedule will be flexible based around operational needs with weekends required. This position is an in-person role and requires the successful candidate to work on site at Allerton.

Duties & Responsibilities

Housekeeping & Guest Accommodations

Maintain a clean, sanitary, safe, and comfortable environment throughout guest rooms and hotel areas, ensuring the Allerton guest experience is executed with consistent attention to detail.

Clean and prepare guest rooms and bathrooms, including dusting, mopping, vacuuming, washing windows, and other necessary cleaning duties.

Make beds and remove, replace, wash, dry, and fold linens and other laundry.

Restock guest-room closets, housekeeping supplies, linens, and other necessary items.

Maintain hotel inventory and identify, report, and/or purchase needed housekeeping and guest-service supplies as necessary.

Report maintenance issues, damaged items, safety concerns, and other items in need of repair.

Ensure the confidentiality and security of guest rooms and guest belongings.

Supervise part-time and full-time housekeeping staff. Supervisory duties include interviewing candidates, training employees, assigning work, monitoring performance, and evaluating staff.

 In collaboration with the Retreat Center Coordinator, help establish and maintain standards and procedures for housekeeping, hotel operations, and the overall Allerton guest experience.

Hospitality and Guest Services

Serve as a primary point of contact for guests and potential guests, providing friendly, professional, and responsive service.

Greet and register guests and process guest check-outs while maintaining a high standard of customer service.

Manage front-desk functions including making reservations, sending confirmation emails, processing payments and refunds, maintaining guest records, and resolving guest concerns.

Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner, referring guests to the appropriate department when additional assistance is needed.

Maintain accurate records of guest information and interactions.

Answer questions regarding Allerton history, amenities, programs, facilities, and area attractions.

Book rentals for events, including processing payments and emailing confirmations and necessary information to clients.

Serve as a resource for guests and clients before, during, and after their stay or event.

Assist with preparing property spaces for events by helping with set-up and placement of food, beverages, equipment, and other items as needed.

Sell gift certificates, Allerton merchandise, and other products in person and by telephone, including preparing products for customers, processing payments, shipping orders, and recording sales.

Compile monthly hotel operating revenue information and prepare statements for the Retreat Center Coordinator.

Perform other duties as assigned in support of Allerton's hospitality, housekeeping, and retreat-center operations.

University of Illinois logo

About University of Illinois

Sourced by ZipRecruiter

The University of Illinois, located in Urbana, Illinois, US, is a prominent entity in the higher education sector. Operating its official functions through its website uillinois.edu, the institution provides a range of educational programs and services. The University was founded in 1867 and has since grown dramatically both in size and reputation. Its core values are embodied in its mission to enhance the lives of its students and citizens in the state, nation, and world through leadership in learning, discovery, engagement, and economic development. The university boasts several notable achievements including producing Nobel laureates and Pulitzer prize winners. It is renowned for its research programs and is known for significant advancements across various fields including engineering, science, and humanities.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Urbana, IL, US

Year founded

1974

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