ZipRecruiter

Log In

1

Customer Experience Associate Jobs in Silver Spring, MD

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

Position Overview We're looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships ...

Tuckernuck

Customer Experience Associate

Washington, DC · On-site

$60K/yr

Position Overview We're looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships ...

AAFES

Customer Experience Associate

Fort George G Meade, MD · On-site

$18.25 - $24.50/hr

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Silver Spring, MD

Customer Experience Associate information

See Silver Spring, MD salary details

$10

$19

$25

How much do customer experience associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer experience associate in Silver Spring, MD is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $21.88 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What is the work of a customer experience associate?

A customer experience associate is responsible for assisting customers, addressing inquiries, resolving issues, and ensuring a positive interaction with the company. They often use communication skills, customer service tools, and product knowledge to enhance customer satisfaction and loyalty.

Is a customer experience associate a good job?

A customer experience associate is a role focused on assisting customers, resolving issues, and ensuring satisfaction, often requiring strong communication and problem-solving skills. The job can offer opportunities for advancement and skill development, with typical schedules including shifts that may involve evenings or weekends. Compensation varies by industry and location but generally provides a stable income with potential for bonuses or incentives.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

Do customer experience associate jobs require a degree?

Customer Experience Associate roles typically do not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools are important for the position.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs

What are the most commonly searched types of Customer Experience jobs in Silver Spring, MD?

The most popular types of Customer Experience jobs in Silver Spring, MD are:

What are popular job titles related to Customer Experience Associate jobs in Silver Spring, MD?

For Customer Experience Associate jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Experience Associate jobs in Silver Spring, MD look for?

The top searched job categories for Customer Experience Associate jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Experience Associate jobs?

Cities near Silver Spring, MD with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,843 per year, or $19.2 per hour.

Customer Experience Associate

Tuckernuck

Washington, DC • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Position Overview

We’re looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer happiness. As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise. We strive to deliver an extraordinary shopping experience, whether it be helping a bride pick out gifts for her wedding party via chat or emailing with our warehouse to ensure the fastest delivery possible for a new customer. You will have to be a great listener, an even better problem solver, and kill customers with kindness and positivity that knocks their socks off! This position will report to Mary Esty, Director of Customer Experience. 
Core Responsibilities

  • Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat.
  • Quickly and thoroughly solve problems for customers anytime if deliveries, transactions, and experiences don’t go 100% as planned.
  • Think creatively about ways in which we can optimize each customer’s experience, present to the team, and then make it happen.
  • Master our internal inventory, order, and customer relations systems in order to efficiently and effectively process orders and answer customers’ questions.
  • Learn the products inside and out in order to offer style advice, “upsell” products, and to help customers find the products they need to fill their particular needs.
  • Study our style guide and be well versed in styling in order to offer appropriate style advice for different events, ages and styles. Ask the customer questions to provide them with the best styling advice for their needs and style.
  • Learn the ins and outs of the back-end of the website, including how to use any outside systems or plugins which may help with any customer service needs.
  • Provide thoughtful, strategic insight regarding customer needs to all areas of the business such as marketing, merchandising, photography, and buying teams.


Minimum Qualifications

  • 1-2 years of relevant experience.


Knowledge/Skills/Abilities 

  • Passion for operations and logistics.
  • Exceptional writing and communication skills.
  • Empathy, energy, kindness, accountability, and adaptability.
  • Team player with willingness to support other departments.
  • Passion for the Tuckernuck brand.
  • Incredible organization skills.
  • Stellar problem-solving skills
  • Proactive nature. See something’s not working? Do some brainstorming and help fix it.
  • Ability to thrive in a fast-paced environment.
  • Eagerness to learn every single day.
  • Positive attitude.
  • Driven by an entrepreneurial spirit.
  • Position will require being in the Washington D.C. area.


Compensation 

Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $60,000; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks. 


Core Values

The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.

  • Teamwork Makes the Dream Work
  • Find the Fun
  • Stay Authentic
  • Respect
  • Entrepreneurial Spirit
  • Start Strong & Finish Strong
  • Have Courage

Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.