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Customer Experience Associate Jobs in Riverside, IL

Allied

Supervisor, Customer Experience

Chicago, IL · On-site +1

$60K - $88K/yr

The supervisor acts as a liaison between frontline associates and Contact Center leadership ... At least 3 years' experience in a Health Insurance and Customer Service call center environment ...

Recar

Manager, Customer Experience

Chicago, IL · On-site

$96K - $120K/yr

Bachelor's or Associate'sdegree ispreferred, butnotrequiredgiven relevant andcommensurateprofessional experience. * 8+ years of proven experience in Sales or Customer Service roles,with EV knowledge ...

Five Iron Golf

Golf Experience Associate

Chicago, IL · On-site

$14/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Strong customer service skills * Upbeat energy and enthusiasm * Positive attitude * Ability to work ...

Five Iron Golf

Golf Experience Associate

Chicago, IL · On-site

$15/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Strong customer service skills * Upbeat energy and enthusiasm * Positive attitude * Ability to work ...

Five Iron Golf

Golf Experience Associate

Chicago, IL · On-site

$14/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Strong customer service skills * Upbeat energy and enthusiasm * Positive attitude * Ability to work ...

Five Iron Golf

Golf Experience Associate

Chicago, IL · On-site

$14/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Strong customer service skills * Upbeat energy and enthusiasm * Positive attitude * Ability to work ...

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Customer Experience Associate information

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$10

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$24

How much do customer experience associate jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer experience associate in Riverside, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.25 per hour, depending on experience, location, and employer.

What Is a Customer Experience Associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges Customer Experience Associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

What does a Customer Experience Associate do?

A Customer Experience Associate is responsible for ensuring that customers have a positive and seamless experience with a company's products or services. They typically handle customer inquiries, resolve issues, provide guidance, and gather feedback to help improve the service or product. Their role often involves communication through phone, email, chat, or in-person interactions. By acting as a bridge between the customer and the company, they help build brand loyalty and satisfaction.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Riverside, IL? The most popular types of Customer Experience jobs in Riverside, IL are:
What job categories do people searching Customer Experience Associate jobs in Riverside, IL look for? The top searched job categories for Customer Experience Associate jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Customer Experience Associate jobs? Cities near Riverside, IL with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Customer Experience Administrator

Customer Experience Administrator

Addison Group

Oak Brook, IL • Hybrid

$20 - $26/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Customer Experience Administrator

Location (city, state): Oak Brook, IL (Hybrid)

Industry: Financial Services / Fleet Management

Pay: $20$26 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a growing, team-focused organization that supports fleet and financial services clients nationwide. This company offers a collaborative environment, strong leadership, and opportunities for long-term career growth.

Job Description:

The Customer Experience Administrator supports the Account Management team with daily client interaction, administrative coordination, and reporting. This role plays a key part in ensuring customers receive timely, accurate, and high-quality service throughout the account lifecycle.

Key Responsibilities:

  • Support Account Managers with daily administrative and operational tasks
  • Communicate with customers and drivers via phone and email to answer questions and resolve issues
  • Assist with onboarding new accounts and coordinating across internal departments
  • Prepare and maintain reports, documentation, and data tracking in Excel and internal systems
  • Help manage smaller client accounts and maintain strong customer relationships
  • Assist with ongoing projects and process improvements as assigned

Qualifications:

  • 1+ year of customer-facing or account support experience (noncall center)
  • Associate degree required
  • Proficiency in Microsoft Office with basic Excel skills
  • Strong communication skills and confident phone presence
  • Highly organized with the ability to multitask in a fast-paced environment
  • Team-oriented with a proactive and professional approach

Perks:

  • Hybrid schedule with a new office environment
  • Supportive, collaborative, and energetic team culture
  • Training and mentorship with career growth opportunities
  • Frequent team events and strong work-life balance

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