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Customer Experience Associate Jobs in Midvale, UT

Ollie

Customer Experience Associate

Salt Lake City, UT · On-site +1

$16 - $21.25/hr

This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within about one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we ...

Ollie

Customer Experience Associate

Salt Lake City, UT · On-site

$16 - $21.25/hr

This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within about one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we ...

Ollie

Customer Experience Associate

Salt Lake City, UT · Remote

$17 - $22.50/hr

This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within about one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we ...

New

Go Rentals

Guest Experience Associate

Heber, UT · On-site

$20/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... Experience in sales and customer service * Must be 21 years of age or older * Excellent ...

Go Rentals

Customer Service Associate

Heber, UT · On-site

$20/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... Experience in sales and customer service * Must be 21 years of age or older * Excellent ...

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Customer Experience Associate information

See Midvale, UT salary details

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How much do customer experience associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer experience associate in Midvale, UT is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.95 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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What cities near Midvale, UT are hiring for Customer Experience Associate jobs?

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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Midvale, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,349 per year, or $17.5 per hour.

Customer Experience Associate

Ollie

Salt Lake City, UT • On-site, Remote

$16 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog's nutritional needs, and deliver directly to our customers' doors. Through Ollie's carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you'll take part in a company culture that cares deeply about its work and its team members.
Come join the Award Winning Ollie Canine Care team!
Ollie is driven to make pets' lives healthier by making freshly-cooked, human-grade food for dogs that's delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we're hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food.
Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.
That's where you come in...
We're looking for new members to join our Award Winning Canine Care team, close-knit pack that serves Ollie's best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.
This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within about one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas.
Responsibilities:
  • Represent the Ollie brand voice to our current and prospective customers
  • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
  • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
  • Accurately track and monitor customer feedback and interactions
  • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
  • Help to develop agents not only in their KPIs and role but their career development.
  • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

About You:
  • Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
  • Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents' many questions.
  • Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
  • Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
  • Fun. You don't mind occasional sloppy dog kisses and love sharing memes.

Other Experience:
  • Bachelor's Degree from an accredited four-year college or university.
  • Previous experience in customer-centric roles (retail, food service, etc.)
  • Experience with pets or health-foods preferred
  • Experience with Gladly or a similar platform a plus
  • Interest in working in a pet-friendly, fast-moving environment

Benefits
  • Competitive hourly salary and an annual bonus potential
  • Sponsored 401k program with employer match up to 4%
  • Comprehensive health coverage including medical, dental and vision
  • Paid parental leave
  • 1-week paw-ternity leave for new dog parents
  • Ollie subscription for one dog
  • Inspiring pack members!

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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