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Customer Experience Assistant Jobs in Appleton, WI

Metro Market

Assistant Store Leader

Green Bay, WI · On-site

$15.50 - $19/hr

Staff supervisory experience * Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance ...

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Customer Experience Assistant information

See Appleton, WI salary details

$14

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How much do customer experience assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer experience assistant in Appleton, WI is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $21.59 per hour, depending on experience, location, and employer.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

Do customer experience assistants jobs require a degree?

Customer Experience Assistant roles typically do not require a formal degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools, and some positions may offer on-the-job training.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

What are the most commonly searched types of Customer Experience jobs in Appleton, WI? The most popular types of Customer Experience jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Experience Assistant jobs? Cities near Appleton, WI with the most Customer Experience Assistant job openings:
Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,794 per year, or $20.1 per hour.

Assistant Store Leader

Metro Market

Green Bay, WI • On-site

$15.50 - $19/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 18 hours ago

Job description

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Based in Wyoming, Metro Market merged with The Kroger Company in 2015. Today, we're proudly serving Metro Market customers in 16 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Metro Market family! 
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

  • A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
  • Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
  • Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
  • Valuable associate discounts on purchases, including food, travel, technology and so much more.
  • Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
  • Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page! 

Minimum

  • High school diploma/GED 
  • 1 year of experience as department manager, service manager, or equivalent experience
  • Store manager/district manager or direct manager approval
Desired
  • Retail management experience & knowledge of all aspects of store operations
  • Staff supervisory experience
  • Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation
  • Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives
  • Assist store manager with developing action plans/communications to associates on Associate Insight survey results
  • Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation
  • Role model/demand a highest level of customer service & solve associate/customer issues/concerns
  • Manage total store operations in store manager's absence
  • Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink)
  • Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department's contribution
  • Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety) 
  • Analyze/ respond to competitive landscape within district/division
  • Demonstrate inclusionary leadership; expect inclusive behavior from associates
  • Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans
  • Promote/support strong relationships with local community organizations in store's surrounding area
  • Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
  • Communicate necessary information to associates to help them effectively carry out duties
  • Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs
  • Assist store manager in staffing, reducing turnover & increasing retention
  • Provide timely individual/department performance feedback to department heads & associates 
  • Assist with labor management & supply costs on a daily basis to meet customer service/financial targets
  • Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies
  • Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Must be able to perform the essential functions of the position with or without reasonable accommodation

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