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Customer Experience Assistant Jobs in Appleton, WI

Michaels Stores, Inc.

PT CEM

Grand Chute, WI · On-site

... * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management ...

Express & Bonobos

Sales Leader

Green Bay, WI · On-site

$14.50 - $18/hr

Ensure appropriate associate coverage to create a great customer experience. * Oversee and authorize the checkout experience. * Assist with merchandise flow, such as shipment, replenishment, omni ...

Express & Bonobos

Sales Leader

Green Bay, WI

$14.50 - $18/hr

Ensure appropriate associate coverage to create a great customer experience. * Oversee and authorize the checkout experience. * Assist with merchandise flow, such as shipment, replenishment, omni ...

Express

Sales Leader

Green Bay, WI · On-site

$14.50 - $18/hr

Ensure appropriate associate coverage to create a great customer experience. Oversee and authorize the checkout experience. Assist with merchandise flow, such as shipment, replenishment, omni-channel ...

Express & Bonobos

Sales Leader

Appleton, WI · On-site

Ensure appropriate associate coverage to create a great customer experience. * Oversee and authorize the checkout experience. * Assist with merchandise flow, such as shipment, replenishment, omni ...

Express

Sales Leader

Green Bay, WI · On-site

$14.50 - $18/hr

Ensure appropriate associate coverage to create a great customer experience. * Oversee and authorize the checkout experience. * Assist with merchandise flow, such as shipment, replenishment, omni ...

Express

Sales Leader

Appleton, WI · On-site

Ensure appropriate associate coverage to create a great customer experience. * Oversee and authorize the checkout experience. * Assist with merchandise flow, such as shipment, replenishment, omni ...

Express

Sales Leader

Green Bay, WI · On-site

$14.50 - $18/hr

Ensure appropriate associate coverage to create a great customer experience. Oversee and authorize the checkout experience. Assist with merchandise flow, such as shipment, replenishment, omni-channel ...

Express

Sales Leader

Green Bay, WI · On-site

$14.50 - $18/hr

Ensure appropriate associate coverage to create a great customer experience. * Oversee and authorize the checkout experience. * Assist with merchandise flow, such as shipment, replenishment, omni ...

Express

Sales Leader

Appleton, WI · On-site

Ensure appropriate associate coverage to create a great customer experience. Oversee and authorize the checkout experience. Assist with merchandise flow, such as shipment, replenishment, omni-channel ...

Petco

Sales Specialist

Appleton, WI

Act as a floor leader when needed, supporting workflow and customer experience. * Assist management with escalated customer concerns and operational needs. What Success Looks Like * Customers feel ...

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Customer Experience Assistant information

See Appleton, WI salary details

$14

$20

$23

How much do customer experience assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer experience assistant in Appleton, WI is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $21.59 per hour, depending on experience, location, and employer.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

Do customer experience assistant jobs require a degree?

Customer Experience Assistant jobs typically do not require a degree, but employers often prefer candidates with a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with CRM tools can be more important for this role.

What are the most commonly searched types of Customer Experience jobs in Appleton, WI?

The most popular types of Customer Experience jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Customer Experience Assistant jobs?

Cities near Appleton, WI with the most Customer Experience Assistant job openings:

Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $41,794 per year, or $20.1 per hour.

Customer Service Representative

Broadway Rental Cars, Inc

Green Bay, WI

$18/hr

Part-time

Posted yesterday

New

Job description

Broadway Rental Cars, a Hertz Licensee, is a proud family-owned rental car company committed to delivering reliable vehicles and exceptional customer service. We combine the strength of a global brand with the personalized care of a local business. We are seeking sales-minded individuals with great customer service skills to join our car rental team as a Customer Service Rep Agent! Starting pay of $18/hour PLUS COMMISSION!

As a Customer Service Rep Agent you will consult with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

We are hiring one rotating closing-shift position between our Green Bay and Appleton locations.

Rotating Schedule

Week 1

  • Friday: Appleton | 3:30 PM–12:00 AM

  • Saturday–Sunday: Green Bay | 3:30 PM–11:30 PM

Week 2

  • Saturday–Sunday: Green Bay | 3:30 PM–11:30 PM

  • Monday: Appleton | 3:30 PM–12:00 AM

The schedule rotates every week, with Saturdays and Sundays in Green Bay and Fridays and Mondays in Appleton.

Qualifications:

  • Strong oral and written communication skills.

  • Must have the ability to build relationships with customers.

  • This position requires strong multitasking.

  • The ability to upsell and overcome customer objections.

  • Display a high level of ownership, accountability, and initiative.

What you will do as a Customer Service Agent:

  • Welcome customers in a courteous and professional manner.

  • Effectively listen and identify customer needs so you can provide an exceptional experience for our customers

  • Guide customers through the rental process using empathy, empowerment, and problem-solving skills

  • Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience

  • Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have

Requirements:

  • Must be at least 18 years of age

  • Valid driver's license with good driving record

  • Reliable transportation.

  • Ability to pass a background check.

  • Must be able to work days, nights, weekends and holidays.

  • Ability to handle and operate a wide variety of vehicles, including trucks up to 24 feet

  • Must be able to perform data entry and computer entry tasks

  • Capacity to learn extensive training material and apply daily on the job

  • Must be physically able to assist our customers at our rental counter, which will include standing for extended periods of time

  • Able to work outdoors in all types of weather conditions.

  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management

  • Ability to use proven sales techniques while consistently providing an exceptional customer experience in a fast-paced environment

  • Able to handle confidential information