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Customer Experience Assistant Manager Jobs (NOW HIRING)

Five Below

Customer Experience Manager

Buckeye, AZ · On-site

$18.15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Harrisburg, PA · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Riverside, CA · On-site

$19.90/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Lewisville, TX · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Columbia, MO

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Champaign, IL · On-site

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Wooster, OH · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Wethersfield, CT · On-site

$19.94/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Hanover, PA · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Toccoa, GA · On-site

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Blaine, MN · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

KITH

Customer Experience Associate

Manhattan, NY · On-site

$17 - $18/hr

Kith Customer Experience Associate Location: Soho Women's Store Status: Seasonal Compensation: $17 ... Management team for overall responsibilities and directions on projects and tasks. * Greet, assist, ...

RELX

Customer Experience Manager

Dayton, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

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Customer Experience Assistant Manager information

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How much do customer experience assistant manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer experience assistant manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What does a customer experience assistant manager do?

A Customer Experience Assistant Manager supports the Customer Experience Manager in overseeing and improving how customers interact with a company. They help manage teams, resolve customer issues, analyze customer feedback, and implement strategies to enhance customer satisfaction. This role often involves training staff, monitoring service quality, and ensuring company standards are met. Additionally, they may collaborate with other departments to address customer needs and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer experience assistant manager?

To thrive as a Customer Experience Assistant Manager, you need a solid background in customer service management, problem-solving, and process improvement, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and data analytics software is often expected. Strong leadership, emotional intelligence, and effective communication set exceptional candidates apart in this role. These skills enable you to enhance customer satisfaction, drive team performance, and ensure consistent service quality.

What are some common challenges faced by customer experience assistant managers, and how can they be addressed?

Customer Experience Assistant Managers often face the challenge of balancing customer satisfaction with operational efficiency. Handling escalated customer complaints, coordinating cross-functional teams, and ensuring consistent service quality can be demanding. To address these challenges, it's important to implement clear communication channels, provide regular training to team members, and use customer feedback data to identify areas for improvement. Building strong relationships with both customers and team members helps foster a collaborative environment that supports continuous improvement.

What is the difference between Customer Experience Assistant Manager vs Customer Service Supervisor?

AspectCustomer Experience Assistant ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, manages teams, improves service qualitySupervises daily customer service operations, handles escalations
Required SkillsLeadership, communication, customer experience knowledgeCustomer service skills, team management, problem-solving
CertificationsCustomer service or management certifications often preferredCustomer service certifications common
Work EnvironmentOffice-based, strategic planning focusFrontline customer service, team supervision

The Customer Experience Assistant Manager focuses on strategic improvements and managing customer experience initiatives, while the Customer Service Supervisor handles daily operations and team supervision. Both roles require strong customer service skills, but the Assistant Manager typically has a broader scope involving strategy and leadership.

How do you become a customer experience assistant manager?

To become a customer experience assistant manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing strong communication, leadership, and problem-solving skills, as well as familiarity with customer feedback tools and performance metrics, is also important for advancement into this position.

What cities are hiring for Customer Experience Assistant Manager jobs?

Cities with the most Customer Experience Assistant Manager job openings:

What states have the most Customer Experience Assistant Manager jobs?

States with the most job openings for Customer Experience Assistant Manager jobs include:

What are popular job titles related to Customer Experience Assistant Manager jobs?

For Customer Experience Assistant Manager jobs, the most frequently searched job titles are:

Customer Experience Assistant Manager jobs near you

Customer Experience Manager

Buckeye, AZ • On-site

Five Below
Food and Beverage Wholesalers • 5 - 10K employees
Learn more about Five Belowexternal

$18.15/hr

Full-time

Medical

This job post has expired today. Applications are no longer accepted.

Five Below rating

4.8

Company rating: 4.8 out of 10

Based on 810 frontline employees who took The Breakroom Quiz

Job description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
  • Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
  • Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
  • Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
  • Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
  • Responsible for performing store manager duties in their absence.
  • Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
  • Reviews all corporate communications and reacts accordingly.
  • Partners with the entire store leadership team in merchandising procedures and World Recovery.
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
  • This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

QUALIFICATIONS
  • High School Graduate or equivalent.
  • College experience preferred.
  • Minimum 2 years of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

ESSENTIAL JOB FUNCTIONS
  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
  • Frequently ascend/descend ladders in order to retrieve and put away stock
  • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
  • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
  • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time
  • Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$18.15
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

What Five Below employees say

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About Five Below

Sourced by ZipRecruiter

Five Below carries an ever-evolving and exciting assortment of cell phone cases and chargers, remote control cars, yoga pants, graphic tees, nail polish, footballs and soccer balls, tons of candy and seasonal must-haves for Easter, Halloween, Christmas and more. Everything, everyday, is just $5 and below. Its stores are a vibrant, colorful and high-energy destination. Five Below products are grouped into one of eight in-store worlds: Style, Room, Sports, Tech, Crafts, Party, Candy and Now. Five Below's unique assortment features leading brands such as Lego®, Wilson®, HasbroTM and Peeps® and hot licenses from Disney® and Marvel® such as Frozen, Despicable Me, Avengers and Star WarsTM. Rounding out the assortment is merchandise packed with quality and value made exclusively for Five Below. Five Below was founded in 2002 by David Schlessinger, creator and founder of Encore Books and Zany Brainy along with Tom Vellios, former CEO of Zany Brainy, and current Chairman of Five Below. In early 2015, Joel Anderson, the former CEO of WalMart.com, was named CEO and President of Five Below. The Company (NASDAQ: FIVE) has achieved astounding growth, including a current string of 37 consecutive quarters of positive comparable stores sales growth (from Q2, 2006 to present). Five Below is poised to grow rapidly driven by a unique approach to targeting the teen and pre-teen customer with an edited assortment of trend-right, high quality merchandise that fosters universal appeal. With a highly differentiated shopping experience that delivers exceptional value within the $1-$5 pricing model, customers have a deep appreciation for the brand. There is a long runway for growth with compelling and consistent store performance backed by an experienced and passionate senior management team.

Industry

Food and beverage wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2002

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