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Customer Experience Assistant Manager Jobs (NOW HIRING)

Kinetic Corporation

Customer Experience Specialist

Tempe, AZ · On-site

$17.25 - $21.75/hr

... while managing the vehicle intake process at a Kinetic Vision Center. This role serves as the ... experience. * Assist customers with electronic authorizations, signatures, and all required ...

Weis Markets

Customer Experience Manager

Vestal, NY · On-site

$19 - $27/hr

... Experience Manager is responsible for the functions below, in addition to other duties as assigned ... Oversees lot attendant service to assist customers with shopping carts and loading groceries into ...

BMSS, LLC

Employee Experience Assistant

Ridgeland, MS · On-site

Ability to manage multiple requests and stay organized in a busy office * Positive demeanor and ... Prior experience in an office support, runner, or customer service role is a plus Why Join BMSS:

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How much do customer experience assistant manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer experience assistant manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What does a customer experience assistant manager do?

A Customer Experience Assistant Manager supports the Customer Experience Manager in overseeing and improving how customers interact with a company. They help manage teams, resolve customer issues, analyze customer feedback, and implement strategies to enhance customer satisfaction. This role often involves training staff, monitoring service quality, and ensuring company standards are met. Additionally, they may collaborate with other departments to address customer needs and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer experience assistant manager?

To thrive as a Customer Experience Assistant Manager, you need a solid background in customer service management, problem-solving, and process improvement, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and data analytics software is often expected. Strong leadership, emotional intelligence, and effective communication set exceptional candidates apart in this role. These skills enable you to enhance customer satisfaction, drive team performance, and ensure consistent service quality.

What are some common challenges faced by customer experience assistant managers, and how can they be addressed?

Customer Experience Assistant Managers often face the challenge of balancing customer satisfaction with operational efficiency. Handling escalated customer complaints, coordinating cross-functional teams, and ensuring consistent service quality can be demanding. To address these challenges, it's important to implement clear communication channels, provide regular training to team members, and use customer feedback data to identify areas for improvement. Building strong relationships with both customers and team members helps foster a collaborative environment that supports continuous improvement.

What is the difference between Customer Experience Assistant Manager vs Customer Service Supervisor?

AspectCustomer Experience Assistant ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, manages teams, improves service qualitySupervises daily customer service operations, handles escalations
Required SkillsLeadership, communication, customer experience knowledgeCustomer service skills, team management, problem-solving
CertificationsCustomer service or management certifications often preferredCustomer service certifications common
Work EnvironmentOffice-based, strategic planning focusFrontline customer service, team supervision

The Customer Experience Assistant Manager focuses on strategic improvements and managing customer experience initiatives, while the Customer Service Supervisor handles daily operations and team supervision. Both roles require strong customer service skills, but the Assistant Manager typically has a broader scope involving strategy and leadership.

How do you become a customer experience assistant manager?

To become a customer experience assistant manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing strong communication, leadership, and problem-solving skills, as well as familiarity with customer feedback tools and performance metrics, is also important for advancement into this position.

What cities are hiring for Customer Experience Assistant Manager jobs?

Cities with the most Customer Experience Assistant Manager job openings:

What states have the most Customer Experience Assistant Manager jobs?

States with the most job openings for Customer Experience Assistant Manager jobs include:

What are popular job titles related to Customer Experience Assistant Manager jobs?

For Customer Experience Assistant Manager jobs, the most frequently searched job titles are:

Customer Experience Assistant Manager jobs near you

Customer Experience Assistant

Casa Grande, AZ • On-site

Hope's Global Getaways
See more jobs at Hope's Global Getawaysexternal

$16.50 - $22.50/hr

Other

Re-posted 11 days ago

Job description

About the job Customer Experience Assistant
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Position Overview
We are growing our remote client support team and are looking for enthusiastic, organized individuals to join us as Customer Experience Assistants. In this role, you will help create positive client experiences by assisting with travel coordination, maintaining accurate planning information, and providing support throughout various stages of the travel process.
This opportunity is ideal for individuals who enjoy helping people, staying organized, and working independently in a flexible remote environment. No prior travel industry experience is required, as comprehensive training and ongoing support are provided.
Responsibilities

  • Assist clients with travel-related inquiries, preferences, and trip coordination needs
  • Support the arrangement of accommodations, cruises, flights, transportation services, excursions, and vacation experiences
  • Research travel opportunities and review available options through approved supplier platforms
  • Maintain accurate records of reservations, travel details, and itinerary information
  • Communicate with clients through email, phone, and online communication tools
  • Provide assistance with reservation updates, scheduling changes, and follow-up requests
  • Keep client files organized and up to date within internal systems
  • Stay informed about destination information, supplier promotions, and travel industry developments
  • Attend virtual orientation sessions, training workshops, and team meetings
Qualifications
  • Strong interpersonal and communication skills
  • Excellent organizational abilities and attention to detail
  • Ability to work independently while managing multiple responsibilities
  • Comfortable using email, web-based platforms, and basic computer software
  • Reliable internet connection and professional work habits
  • Positive attitude and willingness to learn new skills
  • Interest in customer service, travel, hospitality, coordination, or administrative support
  • Must be at least 18 years of age
  • Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions
Benefits
  • Flexible scheduling options
  • Structured onboarding and training programs
  • Ongoing mentorship and development opportunities
  • Access to travel supplier networks and industry tools
  • Eligibility for travel-related discounts, incentives, and recognition programs
  • Career growth opportunities within an expanding remote organization

Apply