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Customer Experience Assistant Manager Jobs (NOW HIRING)

Mark43

Customer Experience Manager

San Diego, CA

The main goals of the team are to foster product adoption and user satisfaction, assist with change ... Customer Experience team. * Collaborating with the Customer Support, Account Management and ...

Mark43

Customer Experience Manager

Los Angeles, CA

The main goals of the team are to foster product adoption and user satisfaction, assist with change ... Customer Experience team. * Collaborating with the Customer Support, Account Management and ...

ZS

Workplace Experience Assistant

South San Francisco, CA · On-site

$44K - $48K/yr

As a management consulting and technology firm focused on improving life and how we live it, we ... The Workplace Experience Assistant is responsible for supporting the day-to-day delivery of ...

Nassco, Inc

Customer Experience Manager

New Berlin, WI · On-site

The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...

Stord

Customer Experience Manager

Blaine, WA · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Shar Music

Customer Experience Manager

Ann Arbor, MI · On-site

Customer Experience Manager - Full-Time | In-Office | Ann Arbor, MI Are you a people-focused leader who thrives on building strong customer relationships, developing high-performing teams, and ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90K - $100K/yr

Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience ...

Stord

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Stord

Customer Experience Manager

Las Vegas, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Orion180

Customer Experience Manager

Melbourne, FL · On-site

We are seeking a Customer Experience Manager to lead our Customer Experience Department, encompassing Customer Support, Policy Administration, and Inspections. In this role, you will guide a high ...

UniFide CST

Customer Experience Manager

La Crosse, WI · On-site

$88K - $110K/yr

As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...

Taranis

Customer Experience Manager

Fargo, ND · On-site +1

We are seeking an energetic, highly motivated, and relationship-driven Customer Experience Manager with a passion for agriculture, customer engagement, and delivering exceptional customer experiences.

Five Below

Customer Experience Manager

Shelby, NC · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Prelim

Manage a portfolio of live banking clients as their trusted partner after go-live * Conduct regular ... customer experience for financial institutions. If you're excited to help shape the future of the ...

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Customer Experience Assistant Manager information

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How much do customer experience assistant manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer experience assistant manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What does a customer experience assistant manager do?

A Customer Experience Assistant Manager supports the Customer Experience Manager in overseeing and improving how customers interact with a company. They help manage teams, resolve customer issues, analyze customer feedback, and implement strategies to enhance customer satisfaction. This role often involves training staff, monitoring service quality, and ensuring company standards are met. Additionally, they may collaborate with other departments to address customer needs and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer experience assistant manager?

To thrive as a Customer Experience Assistant Manager, you need a solid background in customer service management, problem-solving, and process improvement, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and data analytics software is often expected. Strong leadership, emotional intelligence, and effective communication set exceptional candidates apart in this role. These skills enable you to enhance customer satisfaction, drive team performance, and ensure consistent service quality.

What are some common challenges faced by customer experience assistant managers, and how can they be addressed?

Customer Experience Assistant Managers often face the challenge of balancing customer satisfaction with operational efficiency. Handling escalated customer complaints, coordinating cross-functional teams, and ensuring consistent service quality can be demanding. To address these challenges, it's important to implement clear communication channels, provide regular training to team members, and use customer feedback data to identify areas for improvement. Building strong relationships with both customers and team members helps foster a collaborative environment that supports continuous improvement.

What is the difference between Customer Experience Assistant Manager vs Customer Service Supervisor?

AspectCustomer Experience Assistant ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, manages teams, improves service qualitySupervises daily customer service operations, handles escalations
Required SkillsLeadership, communication, customer experience knowledgeCustomer service skills, team management, problem-solving
CertificationsCustomer service or management certifications often preferredCustomer service certifications common
Work EnvironmentOffice-based, strategic planning focusFrontline customer service, team supervision

The Customer Experience Assistant Manager focuses on strategic improvements and managing customer experience initiatives, while the Customer Service Supervisor handles daily operations and team supervision. Both roles require strong customer service skills, but the Assistant Manager typically has a broader scope involving strategy and leadership.

How do you become a customer experience assistant manager?

To become a customer experience assistant manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing strong communication, leadership, and problem-solving skills, as well as familiarity with customer feedback tools and performance metrics, is also important for advancement into this position.

What cities are hiring for Customer Experience Assistant Manager jobs?

Cities with the most Customer Experience Assistant Manager job openings:

What states have the most Customer Experience Assistant Manager jobs?

States with the most job openings for Customer Experience Assistant Manager jobs include:

What are popular job titles related to Customer Experience Assistant Manager jobs?

For Customer Experience Assistant Manager jobs, the most frequently searched job titles are:

Customer Experience Assistant Manager jobs near you

Assistant Community Office Manager

Mcconnellsburg, PA • On-site

F&M Trust
Commercial Banking • 201 - 500 employees
Learn more about F&M Trustexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Position Overview
F&M Trust is seeking a motivated Assistant Community Office Manager (ACOM) to support the leadership and performance of our McConnellsburg Community Office. Partnering closely with the Community Office Manager, this role plays a key part in driving office success by overseeing day-to-day operations, supporting internal sales efforts, delivering standout customer experiences, and maintaining strong operational controls.
The Assistant Community Office Manager serves as both a sales leader and operational anchor-helping customers meet their financial needs while reinforcing a positive, team-focused service culture.
This is a full-time position (approximately 40 hours per week) offering a competitive salary and a comprehensive benefits package.
What You'll Do
  • Support daily branch operations to ensure efficiency, accuracy, and compliance
  • Lead and participate in internal sales efforts, encouraging team engagement and success
  • Deliver a relationship-based banking experience by identifying customer needs and offering appropriate solutions
  • Open a variety of consumer and business deposit accounts
  • Accept and process consumer loan applications
  • Refer customers to additional bank products and services as appropriate
  • Promote a consistent, welcoming, and high-quality customer experience
  • Assist with coaching and supervising staff to reinforce service and performance standards
Why Join F&M Trust?
Our benefits are designed to support you-professionally and personally:
  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off plus 11 Paid Bank Holidays
  • 401(k) Retirement Plan with up to a 6% Employer Match
  • Paid Life Insurance, Short-Term Disability, and Long-Term Disability
  • Ongoing professional development and career advancement opportunities
  • And much more!
What We're Looking For
Minimum Qualifications
  • High School diploma or equivalent
  • Prior sales experience with a strong interest in promoting a service- and results-driven environment
  • Previous supervisory or leadership experience
  • Banking experience preferred
  • Strong communication skills
  • Energetic, positive, and engaging demeanor
  • Customer-focused and team-oriented mindset
Ready to Take the Next Step?
If you're energized by leadership, relationship-building, and delivering meaningful results through sales and service, we encourage you to apply. Qualified applicants who meet our hiring criteria will be contacted as we move forward with the interview process.
Comparable Job Titles
While this position is titled Assistant Community Office Manager at F&M Trust, similar roles at other organizations may include:
  • Assistant Branch Manager
  • Branch Sales Assistant Manager
  • Bank Branch Assistant Manager
  • Branch Sales Leader
  • Platform Leader
  • Branch Internal Sales Leader

F&M Trust is an Equal Opportunity Employer - Disability/Vet

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