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Customer Experience Agent Jobs (NOW HIRING)

Ora

Customer Experience Agent

$15.75 - $20.50/hr

ORA Customer Support Representative At ORA, we believe that healthcare should be accessible, convenient, and deeply personal. We are building a modern digital experience that enables patients to ...

Tompkins Financial

Customer Experience Agent

Batavia, NY · On-site

$18 - $19.50/hr

Demonstrates and promotes a 100% commitment to providing a best in class experience for our internal and external customers * Maintain thorough knowledge of company procedures, policies and banking ...

Whatnot

Customer Experience Agent, Seller

Phoenix, AZ · On-site

$15.50 - $20.50/hr

As our next Seller Customer Experience Agent, you'll bring a seller's perspective and a service mindset. Here's what we're hoping to see in your background: * Weekend availability required. * Active ...

Whatnot

Customer Experience Agent, Seller

$15.75 - $21.25/hr

As our next Seller Customer Experience Agent, you'll bring a seller's perspective and a service mindset. Here's what we're hoping to see in your background: * Weekend availability required. * Active ...

Whatnot

Customer Experience Agent, Seller

Phoenix, AZ · On-site

$15.50 - $20.50/hr

As our next Seller Customer Experience Agent, you'll bring a seller's perspective and a service mindset. Here's what we're hoping to see in your background: * Weekend availability required. * Active ...

Oanda

Customer Experience Agent (APAC)

$15.75 - $21.25/hr

As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In ...

OANDA

Customer Experience Agent (APAC)

$15.75 - $21.25/hr

As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In ...

OANDA

Customer Experience Agent (Americas)

$15.75 - $21.25/hr

As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In ...

Oanda Corporation

Customer Experience Agent (Americas)

$15.75 - $21.25/hr

As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In ...

Oanda

Customer Experience Agent (Americas)

$15.75 - $21.25/hr

As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In ...

Oanda Corporation

Customer Experience Agent (APAC)

$15.75 - $21.25/hr

As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In ...

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Customer Experience Agent information

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How much do customer experience agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer experience agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer experience agent?

A Customer Experience Agent is a professional responsible for assisting customers with inquiries, issues, and feedback to ensure a positive experience with a company’s products or services. They typically communicate with customers via phone, email, chat, or social media, providing support, troubleshooting, and information as needed. Customer Experience Agents play a key role in building customer loyalty by resolving problems efficiently and professionally. Their goal is to enhance overall customer satisfaction and contribute to the company’s reputation.

What are the key skills and qualifications needed to thrive as a customer experience agent, and why are they important?

To thrive as a Customer Experience Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and live chat platforms is typically required. Outstanding interpersonal skills, patience, and a customer-centric attitude help agents build rapport and resolve issues efficiently. These skills ensure positive customer interactions, foster loyalty, and contribute to overall business success.

How does a customer experience agent typically collaborate with other departments to resolve customer issues?

Customer Experience Agents often serve as a bridge between customers and various internal teams, such as technical support, billing, or product development. When customer concerns require specialized assistance, agents coordinate with these departments to gather information or escalate issues. This cross-functional collaboration ensures that customer problems are addressed efficiently and accurately, while also providing valuable feedback to improve products and services. Teamwork and clear communication are essential, as agents regularly update both customers and colleagues to ensure timely resolution.

What is the difference between Customer Experience Agent vs Customer Service Representative?

AspectCustomer Experience AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, retail stores, online support, in-person interactions
Employer & IndustryRetail, telecom, tech, hospitalityRetail, telecom, tech, hospitality
Search & Comparison IntentCustomer Experience Agent vs Customer Service Representative

Customer Experience Agents focus on enhancing overall customer satisfaction and loyalty, often handling complex issues and providing personalized support. Customer Service Representatives typically handle routine inquiries and basic support tasks. While both roles require strong communication skills and similar credentials, Customer Experience Agents are more involved in strategic engagement, whereas Customer Service Reps focus on transactional support.

Do customer experience agent jobs require a degree?

Customer Experience Agent jobs typically do not require a college degree, but employers often prefer candidates with high school diplomas or equivalent. Strong communication skills, problem-solving abilities, and familiarity with customer service tools are important for the role. Some positions may offer training or certification programs to enhance skills.
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Customer Experience Agent jobs near you
Infographic showing various Customer Experience Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Experience Agent

Remote

Ora
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees
Learn more about Oraexternal

$15.75 - $20.50/hr

Other

Posted 5 days ago

Job description

ORA Customer Support Representative

At ORA, we believe that healthcare should be accessible, convenient, and deeply personal. We are building a modern digital experience that enables patients to access care on their terms, delivering high-quality, specialised treatments for chronic conditions. As a vertically integrated telehealth platform founded in 2020, ORA is Southeast Asia's fastest-growing digital health provider. We operate a shared core technology and services layer that powers our demographic-focused digital clinics across Singapore, Malaysia, and the Philippines, with additional regional markets launching soon. Our growing portfolio of healthcare brands includes andSons (men's health), OVA (women's health), and Modern Molecules (online dermatology). We are backed by a $10M Series A funding round, the largest investment for any digital health organisation in Southeast Asia, and we are expanding rapidly to unlock our next phase of growth.

This role is best for a proactive professional who is dedicated to maintaining high standards of service and ensuring every patient interaction is positive, accurate, and empathetic.

Responsibilities

You will be the voice of ORA, ensuring that every patient receives prompt, high-quality support that drives satisfaction and retention. Your primary impact will be to manage high-volume customer interactions, transforming inquiries into seamless experiences through clear, empathetic, and professional communication.

  • Manage Support Interactions: Efficiently handle customer support tickets and inbound calls, ensuring all issues are resolved promptly and accurately.
  • Deliver Exceptional Care: Communicate with clarity and empathy, upholding ORA's brand standards in every patient interaction.
  • Collaborate for Excellence: Work closely with internal teams to manage complex escalations, ensuring a smooth path to resolution.
  • Drive Service Quality: Maintain a high level of accountability and detail, contributing directly to patient retention and positive engagement.
  • Maintain Rigorous Data Logs: Maintain rigorous data logs and accurate records for all customer interactions, ensuring complete accountability and service transparency.
  • Remote Operational Diligence: Operate effectively in a fully remote, global environment, exercising high personal accountability and professional diligence regardless of location.
Qualifications and Requirements

This role requires a dedicated professional with a background in customer service who can contribute effectively from the start. You should have a proven track record of handling high-volume queries with accuracy and empathy, demonstrating the ability to balance multiple priorities in a remote, fast-paced environment.

  • Proven Experience: A strong background in customer service (experience in airlines or digital health is highly valued).
  • Communication Skills: Exceptional written and verbal communication skills with a focus on service register and clarity.
  • Operational Excellence: Demonstrated ability to multitask between tickets and calls with high attention to detail and accuracy.
  • Independence: Capability to work effectively in a remote, roster-based schedule while remaining highly responsive.

At ORA, we believe that diverse perspectives build stronger healthcare outcomes. We are committed to creating an inclusive work environment where all individuals are treated with respect, fairness, and dignity. We welcome applications from qualified candidates of all backgrounds, irrespective of race, ethnicity, gender, age, or religion. We are also dedicated to providing a fair and accessible recruitment process. If you require any reasonable adjustments or support during the application or interviewing stages, please let us know so that we can accommodate your needs.

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