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Customer Experience Agent Jobs (NOW HIRING)

Red Cap Plumbing & Air

Customer Experience Agent

Tampa, FL · On-site

$14.75 - $19.50/hr

Overview Red Cap is currently seeking a Customer Experience Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience ...

Ride Aventon

Customer Experience Agent

Brea, CA · On-site

$22/hr

Position Summary The Customer Experience Agent plays a critical role in shaping how customers and potential customers perceive Aventon. As one of the "faces" of the company, you will deliver world ...

Bikmo

Customer Experience Agent

$15.75 - $21.25/hr

Lead the onboarding of new B2B partners into Bikmo's systems, tools, and processes Senior CX Agent ... Background in customer experience or customer service roles, preferably in the Germany and/or ...

Ride Aventon

Customer Experience Agent

Brea, CA · On-site

$22/hr

Position Summary The Customer Experience Agent plays a critical role in shaping how customers and potential customers perceive Aventon. As one of the "faces" of the company, you will deliver world ...

DoorDash Mexico

Customer Experience Agent

Customer Experience Agent Ciudad de México, CDMX About the Role - Customer Experience Agent at DoorDash! We're looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash ...

Whatnot

Customer Experience Agent

Phoenix, AZ · On-site

$15.50 - $20.50/hr

Role The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be ...

Tompkins Financial

Customer Experience Agent

Ithaca, NY · On-site

$18 - $19.50/hr

Demonstrates and promotes a 100% commitment to providing a best in class experience for our internal and external customers * Maintain thorough knowledge of company procedures, policies and banking ...

Whatnot

Customer Experience Agent

$15.75 - $21.25/hr

Role The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be ...

PatientFi

Customer Experience Agent

Irvine, CA · On-site

$57K - $60K/yr

Strong customer service skills * Comfortable working in a fast-paced start-up environment * Proficient in the Google Suite of applications * Experience in Zendesk (Preferred) * College degree or ...

PatientFi

Customer Experience Agent

Irvine, CA · On-site

$57K - $60K/yr

Strong customer service skills * Comfortable working in a fast-paced start-up environment * Proficient in the Google Suite of applications * Experience in Zendesk (Preferred) * College degree or ...

SmartStop 3PM

Customer Experience Agent

Arlington, TX · Remote

$16 - $18/hr

Salary range: $16.00 to $18 per hour depending on experience Essential Job Functions and Responsibilities assisting customers/clients. * Addresses customer inquiries and provides service and support ...

Whatnot

Customer Experience Agent

Phoenix, AZ · On-site

$15.50 - $20.50/hr

Role The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be ...

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Customer Experience Agent information

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How much do customer experience agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer experience agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer experience agent?

A Customer Experience Agent is a professional responsible for assisting customers with inquiries, issues, and feedback to ensure a positive experience with a company’s products or services. They typically communicate with customers via phone, email, chat, or social media, providing support, troubleshooting, and information as needed. Customer Experience Agents play a key role in building customer loyalty by resolving problems efficiently and professionally. Their goal is to enhance overall customer satisfaction and contribute to the company’s reputation.

What are the key skills and qualifications needed to thrive as a customer experience agent, and why are they important?

To thrive as a Customer Experience Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and live chat platforms is typically required. Outstanding interpersonal skills, patience, and a customer-centric attitude help agents build rapport and resolve issues efficiently. These skills ensure positive customer interactions, foster loyalty, and contribute to overall business success.

How does a customer experience agent typically collaborate with other departments to resolve customer issues?

Customer Experience Agents often serve as a bridge between customers and various internal teams, such as technical support, billing, or product development. When customer concerns require specialized assistance, agents coordinate with these departments to gather information or escalate issues. This cross-functional collaboration ensures that customer problems are addressed efficiently and accurately, while also providing valuable feedback to improve products and services. Teamwork and clear communication are essential, as agents regularly update both customers and colleagues to ensure timely resolution.

What is the difference between Customer Experience Agent vs Customer Service Representative?

AspectCustomer Experience AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, retail stores, online support, in-person interactions
Employer & IndustryRetail, telecom, tech, hospitalityRetail, telecom, tech, hospitality
Search & Comparison IntentCustomer Experience Agent vs Customer Service Representative

Customer Experience Agents focus on enhancing overall customer satisfaction and loyalty, often handling complex issues and providing personalized support. Customer Service Representatives typically handle routine inquiries and basic support tasks. While both roles require strong communication skills and similar credentials, Customer Experience Agents are more involved in strategic engagement, whereas Customer Service Reps focus on transactional support.

Do customer experience agent jobs require a degree?

Customer Experience Agent jobs typically do not require a college degree, but employers often prefer candidates with high school diplomas or equivalent. Strong communication skills, problem-solving abilities, and familiarity with customer service tools are important for the role. Some positions may offer training or certification programs to enhance skills.
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Customer Experience Agent jobs near you
Infographic showing various Customer Experience Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Experience Agent

Tampa, FL • On-site

Red Cap Plumbing & Air
Construction • 11 - 50 employees
Learn more about Red Cap Plumbing & Airexternal

$14.75 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Overview

Red Cap is currently seeking a Customer Experience Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our agents schedule service appointments and update customer's accounts.

About Us:

At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions. 

What's In It For Me?

  • Market Value Compensation
  • Robust PTO Plan
  • Health, Vision and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match up to 30%
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services, and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth
Responsibilities

What Will I Do?

  • Manage ingoing/outgoing lead flow across different platforms
  • Making/handling high volume of outbound calls
  • Respond to e-mail inquiries

  • Product knowledge learning

  • Receive and record completed work orders from field technicians
  • Expedite unresolved customer grievances to designated departments for further investigation
  • Maintain accurate customer information and scheduled appointment details
  • Actively promote and sell new or additional services or products when applicable
  • Proven ability to identify opportunities and close business 
  • Other duties as assigned
Qualifications

Do I Have What It Takes?

  • High School Diploma or GED preferred
  • 1-year customer service experience
  • Proven ability to identify opportunities and close business
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus
  • Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
  • Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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Employment Type: FULL_TIME

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