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Customer Experience Agent Jobs (NOW HIRING)

Big Dan's Car Wash

Customer Experience Agent

Rome, GA · On-site

$32K - $38K/yr

Customer Experience Agent Rome, GA Big Dan's HQ 205 E. 1st AVE, Rome, Georgia 30161 Full-Time $32,000 - $38,000 Annually 401k, Dental Insurance, Life Insurance, Medical Insurance, Vision Do you enjoy ...

Paraco Gas

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

Scope of the Customer Experience Agent Role: Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable ...

Big Dan's Car Wash, LLC

Customer Experience Agent

Rome, GA · On-site

$34K - $40K/yr

Big Dan's Car Wash is looking for a friendly, detail-oriented Customer Experience Agent to join our team. As the first point of contact for many of our customers, you'll spend your day communicating ...

Ride Aventon

Customer Experience Agent

Brea, CA · On-site

$22/hr

Position Summary The Customer Experience Agent plays a critical role in shaping how customers and potential customers perceive Aventon. As one of the "faces" of the company, you will deliver world ...

Red Cap Plumbing

Customer Experience Agent

Tampa, FL · On-site

$14 - $19/hr

Overview Red Cap is currently seeking a Customer Experience Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience ...

Ride Aventon

Customer Experience Agent

Brea, CA · On-site

$22/hr

Position Summary The Customer Experience Agent plays a critical role in shaping how customers and potential customers perceive Aventon. As one of the "faces" of the company, you will deliver world ...

Paraco Gas Corp

Customer Experience Agent

Rye Brook, NY · On-site

$20 - $21/hr

Scope of the Customer Experience Agent Role: Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable ...

Paraco Gas Corp

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

Scope of the Customer Experience Agent Role: Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable ...

Big Dan's Car Wash, LLC

Customer Experience Agent

Rome, GA · On-site

$15.50 - $20.75/hr

Big Dan's Car Wash is looking for a friendly, detail-oriented Customer Experience Agent to join our team. As the first point of contact for many of our customers, you'll spend your day communicating ...

Paraco

Customer Experience Agent

$15.75 - $21.25/hr

Customer Experience Agent Role Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable, positive, and ...

Paraco

Customer Experience Agent

Woonsocket, RI · On-site

$14.75 - $20/hr

Customer Experience Agent Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable, positive, and engaging ...

Paraco Gas

Customer Experience Agent

Port Chester, NY · On-site

$17.25 - $23/hr

Scope of the Customer Experience Agent Role: Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable ...

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Customer Experience Agent information

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How much do customer experience agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer experience agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a customer experience agent?

A Customer Experience Agent is a professional responsible for assisting customers with inquiries, issues, and feedback to ensure a positive experience with a company’s products or services. They typically communicate with customers via phone, email, chat, or social media, providing support, troubleshooting, and information as needed. Customer Experience Agents play a key role in building customer loyalty by resolving problems efficiently and professionally. Their goal is to enhance overall customer satisfaction and contribute to the company’s reputation.

What are the key skills and qualifications needed to thrive as a customer experience agent, and why are they important?

To thrive as a Customer Experience Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and live chat platforms is typically required. Outstanding interpersonal skills, patience, and a customer-centric attitude help agents build rapport and resolve issues efficiently. These skills ensure positive customer interactions, foster loyalty, and contribute to overall business success.

How does a customer experience agent typically collaborate with other departments to resolve customer issues?

Customer Experience Agents often serve as a bridge between customers and various internal teams, such as technical support, billing, or product development. When customer concerns require specialized assistance, agents coordinate with these departments to gather information or escalate issues. This cross-functional collaboration ensures that customer problems are addressed efficiently and accurately, while also providing valuable feedback to improve products and services. Teamwork and clear communication are essential, as agents regularly update both customers and colleagues to ensure timely resolution.

What is the difference between Customer Experience Agent vs Customer Service Representative?

AspectCustomer Experience AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, online support, in-person interactionsCall centers, retail stores, online support, in-person interactions
Employer & IndustryRetail, telecom, tech, hospitalityRetail, telecom, tech, hospitality
Search & Comparison IntentCustomer Experience Agent vs Customer Service Representative

Customer Experience Agents focus on enhancing overall customer satisfaction and loyalty, often handling complex issues and providing personalized support. Customer Service Representatives typically handle routine inquiries and basic support tasks. While both roles require strong communication skills and similar credentials, Customer Experience Agents are more involved in strategic engagement, whereas Customer Service Reps focus on transactional support.

Do customer experience agent jobs require a degree?

Customer Experience Agent jobs typically do not require a college degree, but employers often prefer candidates with high school diplomas or equivalent. Strong communication skills, problem-solving abilities, and familiarity with customer service tools are important for the role. Some positions may offer training or certification programs to enhance skills.
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What states have the most Customer Experience Agent jobs?

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Customer Experience Agent jobs near you
Infographic showing various Customer Experience Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Experience Agent

Rome, GA • On-site

Big Dan's Car Wash
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Big Dan's Car Washexternal

$32K - $38K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Customer Experience Agent

Rome, GA

Big Dan's HQ 205 E. 1st AVE, Rome, Georgia 30161

Full-Time $32,000 - $38,000 Annually 401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

Do you enjoy helping people, solving problems, and delivering outstanding customer service? Big Dan's Car Wash is looking for a friendly, detail-oriented, bilingual Customer Experience Agent to join our team. In this role, you'll be the first point of contact for our customers, helping them with membership questions, account updates, billing concerns, and ensuring they have an exceptional experience with Big Dan's.

If you thrive in a fast-paced environment, communicate with confidence, and enjoy turning customer concerns into positive experiences, we'd love to meet you!

What You'll Do
  • Provide exceptional customer service by phone and email.
  • Assist customers with Unlimited Wash Club memberships, billing questions, account updates, and wash-related concerns.
  • Resolve customer issues professionally and efficiently.
  • Help retain Unlimited Wash Club members by identifying solutions before customers choose to cancel.
  • Educate customers on membership options, benefits, and promotions.
  • Respond to customer inquiries through our shared customer service email inbox.
  • Document customer interactions accurately and follow up when needed.
  • Work collaboratively with site managers and other departments to resolve customer concerns.
  • Continue developing product knowledge and stay current on company policies, promotions, and operations.
  • Complete all required training and participate in ongoing professional development.
What We're Looking For
  • Excellent verbal and written communication skills.
  • Fluency in both Spanish and English is helpful but not required.
  • Passion for providing exceptional customer service.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to remain calm, positive, and professional in challenging situations.
  • Comfortable using computers, email, and multiple software systems.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Team-oriented with a positive attitude.
  • Previous call center or customer service experience preferred but not required.
Qualifications
  • High school diploma or equivalent required.
  • Minimum of three years of customer service experience preferred.
  • Call center experience is a plus.
  • Proficiency with Microsoft Office and general computer applications.
  • Ability to type accurately while speaking with customers.
  • Must be available on weekends.
What Success Looks Like

Our Call Center Representatives help drive customer loyalty by:

  • Delivering exceptional service during every interaction.
  • Increasing customer satisfaction and loyalty.
  • Reducing Unlimited Wash Club membership cancellations.
  • Resolving customer issues quickly and professionally.
  • Supporting our wash locations by providing timely customer assistance.
  • Building lasting relationships that keep customers coming back.
Why Big Dan's?

At Big Dan's Car Wash, we're committed to creating an Extraordinary Experience for every customer. Our team members are empowered to solve problems, grow professionally, and make a real impact on our customers and our business.

If you're looking for an opportunity to join a growing company that values teamwork, customer service, and personal growth, we'd love to hear from you.

Apply today and help us deliver an Extraordinary Experience—one customer at a time!

Apply