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Customer Development Jobs in Washington (NOW HIRING)

Socket.dev

Customer Success Manager

Mclean, VA · On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Experience with agile software development practices. * Expected travel averages around 25%, with ...

Okta

Federal Sales Manager - Civilian

Washington, DC · On-site

Develop long-term strategic relationships with key accounts, actively identifying opportunities for customer development and revenue growth * Work closely with internal and external partners to ...

V2X

ServiceNow Developer SME- TS/SCI Clearance

Chantilly, VA · On-site

$55.25 - $76/hr

Strong understanding of the ServiceNow Development Platform including, but not limited to, ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer ...

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Customer Development information

What is customer development?

Customer development is a process used by businesses and startups to identify and understand their customers' needs, problems, and behaviors. It involves engaging directly with potential customers to test assumptions, gather feedback, and refine products or services before fully launching them to the market. The goal of customer development is to ensure that a business is creating something that people actually want, reducing the risk of product failure. This approach is a core component of the Lean Startup methodology and helps companies build better products by learning from real customer interactions.

How does a customer development professional typically collaborate with sales and marketing teams to drive business growth?

Customer Development professionals play a crucial role in bridging the gap between sales, marketing, and product teams. They collaborate closely with sales to identify customer needs, gather feedback, and tailor solutions that align with market demand. By working with marketing, they help refine messaging and target the right audience segments. This cross-functional teamwork not only improves customer satisfaction but also uncovers new business opportunities, making the Customer Development role both dynamic and integral to organizational growth.

What are the key skills and qualifications needed to thrive as a customer development professional, and why are they important?

To thrive in Customer Development, you need strong sales acumen, relationship management skills, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM software, data analytics tools, and sales enablement platforms is typically required. Excellent communication, negotiation ability, and problem-solving skills set top performers apart in this role. These competencies are crucial for building lasting customer relationships, driving business growth, and effectively responding to client needs in a competitive market.

What is the difference between Customer Development vs Sales Representative?

AspectCustomer DevelopmentSales Representative
Primary FocusIdentifying customer needs, validating product-market fitClosing sales, meeting sales targets
Skills & CredentialsMarket research, customer interviews, product knowledgeSales techniques, communication skills, CRM proficiency
Work EnvironmentCollaborative, often in early-stage startups or product teamsCustomer-facing, retail or B2B sales settings
GoalsRefine product based on customer feedback, develop customer personasGenerate revenue, achieve sales quotas

While Customer Development focuses on understanding customer needs and validating products, Sales Representatives concentrate on selling products and achieving sales targets. Both roles require strong communication skills but serve different stages of the customer journey and business growth.

What are the most commonly searched types of Customer Development jobs in Washington?

The most popular types of Customer Development jobs in Washington are:

What are popular job titles related to Customer Development jobs in Washington?

For Customer Development jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Development jobs in Washington look for?

The top searched job categories for Customer Development jobs in Washington are:

Customer Development jobs near you
Infographic showing various Customer Development job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution.

Senior Director, Global Sales Development

Socket.dev

Reston, VA • On-site

$180 - $290/hr

Other

Posted 21 days ago

Job description

Icertis is seeking a transformational Senior Director, Global Sales Development to lead and scale our global SDR organization within Growth Marketing.

This is not a traditional SDR leadership role. We need a leader who can evolve SDR from a lead-response function into a strategic account engagement engine aligned with Enterprise Sales, Growth Marketing, GTM plays, priority accounts, partner motions, and revenue outcomes.

The ideal candidate is both a player-coach and leader-coach who can set strategy, build operating discipline, develop managers, improve funnel performance, and personally engage in high-priority pipeline opportunities. Approximately 70% of the role focuses on leading and scaling the SDR organization, while 30% remains customer-facing to support strategic accounts, complex opportunities, pipeline creation, and revenue growth. #LI-RS1

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

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