Customer Development Manager Jobs in Montclair, NJ

The Team:

The Omnichannel Customer Development & Client Relations Management (CDRM) team is a retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, analytics, and events all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind memorable experiences. 

The Opportunity:

The Made-to-Measure/Men's RTW manager serves as a metier and market specialist, developing the Men's Ready to Wear business and Made-to-Mesure & Bespoke programs for the East Coast Region.

The Made-to-Measure/Men's RTW Manager will be responsible for implementing strategies to drive sales, partnering with the boutiques when needed, and ensuring client satisfaction through the pre and after sales process.  This role will focus in cultivating relationships with our clientele and guarantying the highest client experience while in store.

This role will provide highly developed technical MTM skills to achieve selling and customer service objectives for the U.S boutiques and inspire the customer with the craftsmanship of Hermes' product. 

All other duties as assigned by the supervisor.

About the Role:

• Made to Measure Expertise
  • Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style, and origin.  Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations, and work collectively with the tailor on proper fit for the client.
  • Partner with the Learning & Development team to organize and host MRTW/MTM trainings and store focused workshops. 
  • Serve as an Ambassador in frequently communicating with MTM metier in Paris, relaying feedback on products and services from customers to Paris as well as entering and following through MTM and Bespoke orders
• Service Excellence and Client Development
  • Support and closely work with the MTM Specialists, Master Tailors, and MRTW Ambassadors.
  • Attend Men's Universe events, trunk shows and MRTW animations in stores, supporting their organization and execution to provide an elevated client experience.
  • Establish strong client relationships that allow for continuity and ongoing representation
  • Partner with the CRM team to identify clients for international events such as Fashion Shows, Universe Events and be their host at these events.
  • Work in partnership with the Regional VP and Merchandising team to better integrate corporate initiatives with regional clienteling actions 
• Analyze and monitor competitor's landscape to ensure the execution of the appropriate strategies in line with the region's needs. 

Supervisory Responsibility

• NO/ Indirect MTM Specialist within the region

Budget Responsibility

• Yes - Annual T&E Budget

Responsible for achieving HOP MRTW and MTM sales plan for the East Coast Region

• Decision Making Responsibility 
  • Yes - Approval of orders 

About You: 

• 3+ years in made-to-measure or custom clothing experience. 
• Bachelor's degree.
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
• Elevated leadership and communication skills.
• Strong knowledge of Excel and confidence with Data analysis and reporting
• Even tempered with ability to continuously multi-task.
• Self-starter and able to work independently.
• Deeply interested in the world of Luxury and Fashion, and passionate of Made-To-Measure and Bespoke programs
• Strong computer skills
• Ability to lift between 0-25 lbs. without assistance.

The range for this position is $96,706.50 - $114,289.50 annually. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermes has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermes, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermes is dedicated to keeping production in France through its 42 workshops, The Hermes organization is also a truly global community with a network of 310 stores in 49 countries. Hermes employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermes craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermes, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermes' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermes wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here.

Our Commitment:

Family is at the heart of Hermes. At Hermes of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermes of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermes of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermes of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermes of Paris, Inc. that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermes of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.

A creator, artisan and seller of high-quality objects since 1837, Hermes is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermes cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal metiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.