Customer Delivery Manager Jobs in Michigan (NOW HIRING)

What you will do
Responsible for project estimating and operations development, throughout the sales process from inception through contract signature for the project portfolio within the Central Area team working directly with the Development Manager of that area. Responsible for projects within the local geography as assigned by the Development Manager, determining resource levels to attain schedule milestones and monitoring workforce levels to ensure conformance with the construction delivery plan. Manages change/scope creep, ensuring that all scope changes are quickly and properly documented and that change orders are approved prior to the performance of work in partnership with assigned Construction managers.
Takes ownership of the development of the project execution plan, project schedule and project budget and represents these factors to the customer as needed by the Development Manager during the pursuits. Strategizes and collaborates with the Sales and Engineering team, within the Area, to secure customer contracts. Develops and maintains customer and subcontractor relationships.
External Relationships:
The Project Delivery Consultant is actively involved in the local contracting community, industry organizations, and networks with local subcontractors. Responsible for maintaining high customer satisfaction for projects during the Development and turnover to Delivery phases.
Internal Relationships:

• Works collaboratively with the Development Team members to establish and maintain local market dominance.

• Works closely with Project Development Engineer assigned to specific opportunities within the team.

• Assists the SI Delivery Manager to effectively plan for future resource needs and assists in allocating resource needs to meet near term commitments.

• Assesses development needs and works with the SI Delivery Manager to assign Construction Managers, as needed, to provide sales support activities early in the audit process to provide input on vendor/partners selection, scope enhancements, value engineering, risk assessment etc.

• Act as consultant to Construction Manager during the installation phase regarding design intent during development.

• Assists the Development Manager in the preparation of the annual financial operating plan for the projects business.

• Assists the Development Manager in ensuring Area fiscal year plans are met.

• Assists the Development Manager in the monthly financial reporting of the Area.

How you will do it

• Self-performs sales support activities early in the audit process to provide input on vendor/partners selection, scope enhancements, value engineering, risk assessment etc.

• Self-performs cost estimating, project scheduling and construction management of projects secured by the area team where applicable.

• Develops billing and payment schedule and assists Development team in negotiating most favorable terms.

• Understands project scope and customer expectations and communicating same to Development and Delivery team members as necessary throughout the project lifecycle.

• Plans and schedules development activities pertaining to future delivery. Broad knowledge of commercial/contractual complexity/deal structure/financial acumen/disciplines of supply chain...negotiation skills...communication skills...c-level relationships.

• Establishes long term customer and contractor relationships. Influences customer.

• Develops initial project delivery plan and project schedule for each assigned project.

• Coordinates with SI Area Delivery Manager for required resources for project delivery.

• Determines the duration construction resources will be assigned to the projects by developing a preliminary project schedule in MS project or similar.

• Establishes customer touch points throughout the life cycle of projects to gain feedback on customer satisfaction. Communicates customer feedback to broader development and delivery teams when received. Remains a project resource for the duration as needed.

• Effectively communicates the status of projects to Development Manager as required.

• Fosters and maintains good working relationships with subcontractors.

• Fosters and maintains good working relationships with JCI internal enterprise Digital, Technology, Equipment, Service and Lighting partners.

• Ensures compliance with state, local and federal legal requirements.

• Ensures the Sustainable Infrastructure business is conducted with the highest ethical standards.

• Champions contract compliance and code compliance of all subcontracted scope.

• Co-chairs the PLDIMM process for all projects with the SI Delivery Manager.

• Participates in a project post-mortem for each project at substantial completion and uses feedback for continuous improvement.

• Assists Development Manager and team in ensuring project is set up correctly in MyWork including document storage and team assignments.

• Responsible for the promotion of and adherence to JCI safety policies.

Productivity Measurements:
The Delivery Consultant is responsible for the Labor estimate, Subcontractor Estimates and Risk/proficiency contributions towards the Development Manager's secured margin objective for all assigned projects in their portfolio being developed. The Delivery Consultant is responsible for the final negotiated SOV (Schedule of Values) that will determine billing and payment terms with customer.
The following metrics define this responsibility:

• Project Profitability (Secured Margin)

• Project cash flow based on beneficial contract terms

• 100% tool usage - Risk Log, RFP tool, Pipeline Suite

What we look for
Bachelor's degree in Engineering, Construction Management, or Business or equivalent work experience. Ten or more years of progressively more responsible operations management experience in the Installation Industry --with preference for energy solutions industry -- including five or more years of direct management experience. High-level competence in written and verbal communication. Strong presentation skills and proficiency in speaking to large audiences. Able to lead and direct cross-functional and cross-business unit project teams to achieve business results. Ability to lead, manage, mentor and inspire others. Knowledge of multiple levels within the supply chain org. Polished presentation skills, multi-faceted thinker, innovator. Strong ability to negotiate, persuade and influence. Proficient in software scheduling tools and applications. High level project management process competencies. Strong proficiency in MS Office (excel, word, power point), MS Project, SharePoint, Adobe Writer, Visio, MS Project, basic Microsoft environment and cloud based business application usage.
Who we are
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
HIRING SALARY RANGE: $112,100 - $168,400 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.