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Customer Delivery Manager Jobs in Michigan (NOW HIRING)

Builders FirstSource

Delivery Supervisor

Clinton, MI · On-site

Schedules deliveries with customers. * Studies inventory to identify products to ship. * Scans transfer tickets. * Processes incoming and outgoing delivery driver paperwork. * Manages multiple ...

builders

Delivery Supervisor

Clinton Township, MI

Schedules deliveries with customers. * Studies inventory to identify products to ship. * Scans transfer tickets. * Processes incoming and outgoing delivery driver paperwork. * Manages multiple ...

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All JobsCustomer Delivery JobsCustomer Delivery Manager JobsCustomer Delivery Manager Jobs in Michigan

Customer Delivery Manager information

See Michigan salary details

$44K

$82.3K

$111.6K

How much do customer delivery manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer delivery manager in Michigan is $82,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $104,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Delivery Manager vs Customer Service Representative?

AspectCustomer Delivery ManagerCustomer Service Representative
Primary RoleOversees delivery of products/services to customers, manages delivery teams, ensures timely and quality deliveryHandles customer inquiries, provides support, resolves issues related to products/services
Required SkillsProject management, logistics, communication, leadershipCommunication, problem-solving, product knowledge, empathy
Work EnvironmentField and office-based, often in logistics or operations departmentsCall centers, retail, or office settings
Common CertificationsProject management certifications (e.g., PMP), logistics certificationsCustomer service certifications, CRM training

The Customer Delivery Manager focuses on coordinating and managing the delivery process to ensure customer satisfaction, often requiring project management skills. In contrast, the Customer Service Representative primarily interacts directly with customers to address inquiries and resolve issues. Both roles are essential in customer experience but differ in scope, responsibilities, and required skills.

What are the key skills and qualifications needed to thrive as a customer delivery manager, and why are they important?

To thrive as a Customer Delivery Manager, you need expertise in project management, client relationship building, and a solid understanding of service delivery frameworks, often backed by a bachelor's degree in business or a related field. Familiarity with tools like CRM platforms, project management software (e.g., Jira, Asana), and ITIL certification is highly beneficial. Strong communication, problem-solving, and leadership skills set standout professionals apart in this role. These abilities are crucial for ensuring seamless project delivery, managing client expectations, and driving customer satisfaction.

How does a customer delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

Customer Delivery Managers work closely with teams across the organization, such as sales, product development, and support, to ensure projects are delivered on time and meet client expectations. They often serve as the main point of contact between the customer and internal teams, facilitating regular status updates and aligning resources as needed. This role requires strong communication and organizational skills, as well as the ability to manage competing priorities and resolve issues quickly. Effective collaboration is key to fostering client satisfaction and driving long-term business success.

What is a customer delivery manager?

Customer Delivery Managers are professionals responsible for ensuring that products or services are delivered to clients efficiently and to the agreed standards. They serve as the main point of contact between the customer and the company during the delivery process, managing project timelines, resolving issues, and ensuring customer satisfaction. Their role often involves coordinating with various internal teams, tracking progress, and proactively addressing any obstacles to meet client expectations. Customer Delivery Managers play a crucial role in building long-term relationships with clients by providing a seamless delivery experience.
What are popular job titles related to Customer Delivery Manager jobs in Michigan? For Customer Delivery Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Delivery Manager jobs in Michigan look for? The top searched job categories for Customer Delivery Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Delivery Manager jobs? Cities in Michigan with the most Customer Delivery Manager job openings:
Customer Delivery Manager jobs near you
Infographic showing various Customer Delivery Manager job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,256 per year, or $39.5 per hour.

Delivery Supervisor

Reyes Coca-Cola Bottling

New Hudson, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Reyes Coca-Cola Bottling rating

8.1

Company rating: 8.1 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

78th of 436 rated food and drinks producers

Job description

Join the leading beverage provider, Reyes Coca-Cola Bottling!
  • Shift: Full Time, 230am start.
  • Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement

If you enjoy our products, you'll really enjoy being a part of our team!
Position Responsibilities:
  • Supervise daily delivery operations, planning and scheduling including planning driver schedules, managing routes, and ensuring deliveries are completed on time
  • Foster an environment that promotes employee engagement, taking responsibility for establishing and sustaining a culture where employees feel valued and motivated
  • Ensure quality standards and productivity goals are achieved by monitoring driver performance, analyzing KPIs, and addressing any performance gaps to meet department targets
  • Ensure compliance with policies, regulations and safety and health standards (DOT, OSHA, etc.) by conducting safety audits, ensuring driver adherence to protocols, and staying current on regulatory changes
  • Coordinate and adjust driver routes daily to balance delivery schedules, customer demands, service hours, and workload, ensuring accurate and timely deliveries
  • Establish and maintain positive customer relationships internally and externally through regular communication collaboration to improve delivery efficiency and meet overall business objectives
  • Other projects or duties as assigned

Required Education and Experience:
  • Associates Degree with 3 to 4 plus years of related experience and 0 to 1 plus years supervisory experience or High School Diploma/General Education Degree (GED) with 5 plus years of specific experience and 1 to 2 plus years of supervisory experience

Preferred Education and Experience:
  • Bachelor's Degree

Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

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