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Customer Coordinator Jobs in Reston, VA (NOW HIRING)

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Customer Experience Coordinator

Accokeek, MD · On-site

$15.30/hr

Location Address: 15789 Livingston Rd ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Coordinator is responsible for the functions below, in addition to other duties as assigned:

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$13

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How much do customer coordinator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer coordinator in Reston, VA is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.51 per hour, depending on experience, location, and employer.

What is a customer coordinator?

Customer Coordinators are professionals who serve as the main point of contact between a company and its clients. They handle customer inquiries, resolve issues, process orders, and ensure that clients receive high-quality service throughout their experience. Their responsibilities often include managing communication, coordinating with internal teams to address client needs, and maintaining detailed records of customer interactions. Customer Coordinators play a key role in ensuring customer satisfaction and building strong business relationships.

What are the key skills and qualifications needed to thrive as a customer coordinator?

To thrive as a Customer Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service or administrative roles, often supported by a relevant diploma or degree. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving skills, and a proactive attitude help build lasting relationships and resolve issues efficiently. These competencies ensure smooth operations, high customer satisfaction, and effective coordination between clients and internal teams.

What are some common challenges faced by customer coordinators and how can they be managed effectively?

Customer Coordinators often juggle multiple client requests, tight deadlines, and communication between different departments. Managing competing priorities can be challenging, but effective organization, clear communication, and a proactive approach to problem-solving help ensure customer satisfaction. Building strong relationships with both customers and internal teams is key to resolving issues quickly and maintaining smooth operations. Utilizing customer relationship management (CRM) tools and staying adaptable to changing situations can make the role more manageable and rewarding.

What is the difference between Customer Coordinator vs Customer Service Representative?

AspectCustomer CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer associate degree
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, office support
Employer & Industry UsageUsed across various industries including retail, healthcare, and logisticsCommon in retail, telecommunications, and service industries
Comparison Search IntentUnderstanding coordination and project management aspectsFocus on direct customer interaction and support

The main difference between a Customer Coordinator and a Customer Service Representative lies in their roles. Customer Coordinators often handle client relationships, coordinate services, and manage projects, requiring organizational skills. Customer Service Representatives primarily focus on assisting customers, answering inquiries, and resolving issues. Both roles require strong communication skills and are vital in customer-facing industries, but their responsibilities and work environments differ.

Is a customer coordinator an entry level position?

A customer coordinator position is often considered entry level, suitable for individuals with basic communication and organizational skills. Many roles require minimal prior experience, though some may prefer familiarity with customer service tools or software. Advancement typically depends on performance and additional training.

What are the top 3 skills for customer coordinator?

A customer coordinator needs strong communication skills to effectively interact with clients and team members, organizational abilities to manage multiple tasks and schedules, and problem-solving skills to address customer issues efficiently. Proficiency with customer management software and a customer-focused attitude are also important for success in this role.

What does a customer coordinator do?

A customer coordinator manages communication between a company and its customers, ensuring their needs are met and issues are resolved efficiently. They handle inquiries, process orders, coordinate with other departments, and may use customer relationship management (CRM) software to track interactions. Strong communication and organizational skills are essential for this role.

What are the most commonly searched types of Customer jobs in Reston, VA?

The most popular types of Customer jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Coordinator jobs?

Cities near Reston, VA with the most Customer Coordinator job openings:

Customer Coordinator jobs near you
Infographic showing various Customer Coordinator job openings in Reston, VA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,871 per year, or $21.1 per hour.

Customer Experience Coordinator

TJX Companies

Gaithersburg, MD

$19 - $19.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

558 North Frederick Ave

Location:

USA Marshalls Store 0224 Gaithersburg MDThis position has a starting pay range of $19.00 to $19.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Employment Type: PART_TIME

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