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Customer Contact Centre Manager Jobs (NOW HIRING)

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

Answer and manage incoming calls in a professional and courteous manner. * Handle booking inquiries ... Resolve customer issues promptly and effectively, ensuring a high level of guest satisfaction.

Classic Fun Center

Contact Center Assistant

Orem, UT · On-site

$16 - $19/hr

Answer and manage incoming calls in a professional and courteous manner. * Handle booking inquiries ... Resolve customer issues promptly and effectively, ensuring a high level of guest satisfaction.

Avahi

Contact Center CX Consultant

Advise on CRM integration strategies, particularly Salesforce, HubSpot, and Zoho CTI adapters, ensuring the contact center is connected to the customer's broader technology ecosystem * Contribute to ...

Simmons Bank

Customer Contact Center Specialist I

Columbia, MO · On-site

$16.25 - $21.50/hr

The Customer Contact Center Specialist I passionately performs a full range of customer service via multimedia communication as directed by the management of the Contact Center. "Builds Loyalty" with ...

MyPoint Credit Union

Contact Center Specialist

San Diego, CA · On-site

$18.43 - $27.64/hr

... customer service experience, preferably in a financial institution, contact center, retail banking, or related environment. * Strong verbal and written communication skills. * Ability to manage a ...

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How much do customer contact centre manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer contact centre manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

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Technology Contact Center Manager

Benton Harbor, MI • On-site

S&B Consulting Group
See more jobs at S&B Consulting Groupexternal

Full-time

Re-posted yesterday

Job description

Company Description
S&B CONSULTING GROUP, LLC
RESPONSIVE, RESOURCEFUL, AND RESULTS
As a headhunting firm, we are different from your stereotypical "employment agency". We only recruit the best candidates for each company's specific employment needs. Furthermore, we make sure the candidate's style and the company's culture are a perfect match.
Job Description
Client will provide Full Relo
Must have
  • 5+ years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologies

Job Responsibilities
  • Develop call center strategies with business partners and IT organizations
  • Lead a project to migrate call centers to a multi-channel cloud based environment
  • Become business relationship manager for 1800+ call center personnel including break fix, Maintenance of Business as well strategic investments
  • Lead all project activities associated with the design, planning and deployment of solutions
  • Work with technology partners and teams to design and document applications and architectures to meet business requirements
  • Engage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budget
  • Prepare regular reporting related to project progress and deliver to project stakeholders as needed

Function Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.
Qualifications
  • BS - Information Technologies
  • Experience in managing multi-site large scale contact center operations and technology solutions
  • Experience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).
  • Experience in Managing SAP eCRM environment (Implementation experience desired)
  • 3+ years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM
  • 5+ years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologies
  • Experience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.
  • Demonstrated ability to multi-task between projects and operational deliverables.
  • Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.
  • Experience in leading direct and Indirect teams.
  • Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.
  • Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.
  • Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.
  • Ability to manage conflict

Additional Information
All your information will be kept confidential according to EEO guidelines.

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