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Customer Contact Centre Manager Jobs (NOW HIRING)

DMI

Contact Center Supervisor

Sharonville, OH · On-site

$113K/yr

Operational Management * Oversee daily Contact Center operations to ensure service levels, productivity, quality, and customer expectations are consistently achieved. * Monitor phone, ticket, chat ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

Operational Management * Oversee daily Contact Center operations to ensure service levels, productivity, quality, and customer expectations are consistently achieved. * Monitor phone, ticket, chat ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Vendor Team Leader/Manager ENVIRONMENT The consumer contact center is responsible for generating ... Ensure that we are providing a competitive product to our Individual and Medicare customers

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Vendor Team Leader/Manager ENVIRONMENT The consumer contact center is responsible for generating ... Ensure that we are providing a competitive product to our Individual and Medicare customers.

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How much do customer contact centre manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer contact centre manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

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Supervisor, Customer Contact Center

Weymouth, MA • On-site

South Shore Health System
Health Care and Social Assistance • 5 - 10K employees
Learn more about South Shore Health Systemexternal

$80 - $100/hr

Other

PTO

Posted 22 days ago

South Shore Health rating

7.8

Company rating: 7.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

137th of 898 rated healthcare providers

Job description

## Supervisor, Customer Contact CenterApplylocations: Weymouth, MAtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 5, 2026 (30+ days left to apply)job requisition id: R-23337**If you are an existing employee of South Shore Health then please apply through the internal career site.****Requisition Number:**R-23337**Facility:**LOC0011 - 85 Columbian Street85 Columbian StreetWeymouth, MA 02190**Department Name:**SHS IT Support Services Leaders**Status:**Full time**Budgeted Hours:**40**Shift:**Day (United States of America)The IT Customer Contact Center Supervisor (CCCS) efforts to deliver standardized daily operations of a team tasked with delivering superior customer service in a call center environment. This individual must be able to develop, implement, maintain / support call center activities and provides expertise on defined service delivery reporting statistics. The CCCS will be responsible for the coordination of daily call center activities including scheduling (24/7 coverage, PTO..etc), daily operational huddles while providing direction to CCC Coordinators and Customer Service Representatives around call handling, problem escalation and management, as well as project-related activities. The CCCS will be responsible for keeping the IT Support Services Manager abreast of any daily issues or escalations that occur and collaborate on staff scheduling related issues.**Compensation Pay Range:**$79,600.00 - $113,800.00**ESSENTIAL FUNCTIONS** 1. 24/7 Staff Scheduling. 2. In collaboration with the Coordinators ensures operational efficiencies of the Customer Contact Center Staff. 3. Collaborates with Trainer on all changes to software, hardware, new support services, policies and customer service skills. 4. Responds to and resolves escalated problems or complaints raised by physicians, patients, staff and answering service clients. 5. Responsible for ensuring accuracy as collaboratively decided upon with physicians and their staff for Answering Service clients as well as internal customers.6. Prepares reviews and modifies employee schedules; authorizes time off for employees and maintains on call schedules for staff. 7. Monitors, observes and modifies call flow, makes real time adjustments in order to maintain the departmental call standards. 8. Performs necessary system redundancy checks, maintains downtime material, performs necessary duties throughout day to maintain downtime schedules/client information. 9. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization. 10. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.11. Is recognized as a positive role model, participates in motivating and enhancing moral of the team by inspiring and motivating team members to surpass potential. 12. On-call requirement which involves 24/7 coverage on a rotating schedule. 13. Performs other duties as assigned. 14. Requirements a. Personal transportation for local travel between SSHS sites. b. Participate in varying schedules as assigned. c. Participate in emergency and on-call coverage as assigned. Strong communications skills including the ability to build relationships and effectively communicate with project teams and key clinical stakeholders, including business services, nurses and physicians. Flexible team player with strong project management and organizational skills with ability to establish and achieve goals and maintain timelines.Monday - Friday Day Shift; with flexibility to support a 24/7 department. #J-18808-Ljbffr

What South Shore Health employees say

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About South Shore Health

Sourced by ZipRecruiter

South Shore Health is a leading provider of health services in South Weymouth, Massachusetts, US. As an integrated health system, the company has a broad offering ranging from primary and specialty care, home health and hospice services, to preventive and emergency care. Founded over a century ago, South Shore Health initially operated as a single hospital but has since morphed into a health network of providers and facilities for comprehensive care. The company's mission is to benefit the community by providing easily accessible, top-quality health services with an emphasis on wellness and prevention.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

South Weymouth, MA, US

Year founded

1922

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