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Customer Care Representative Jobs in Spring, TX (NOW HIRING)

Lennar

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Care Representative Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates ...

Lennar

Customer Care Representative

Houston, TX

$15.25 - $20.75/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities ...

Lennar

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities ...

Star Furniture

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

The Star Furniture Customer Care Advocate is an empathetic, professional, and friendly individual who has a passion for serving others and a desire to cater to the needs of Star's customers. The ...

Star Furniture

Customer Care Representative

Houston, TX · On-site

$20/hr

The Star Furniture Customer Care Advocate is an empathetic, professional, and friendly individual who has a passion for serving others and a desire to cater to the needs of Star's customers. The ...

SynergenX

Customer Care Representative Onsite

Houston, TX · On-site

$19.50/hr

SynergenX Health is seeking Full-Time Inbound Customer Care Representatives to join our team! This role focuses on weight loss and clinical care, providing meaningful work in a supportive and dynamic ...

Hire Up

Customer Service Representative

Willis, TX · On-site

$18/hr

Dynamic And Energetic Customer Care Representative Hire Up Staffing is seeking a dynamic and energetic Customer Care Representative for a leading manufacturing and packaging company in the North ...

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Customer Care Representative information

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How much do customer care representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer care representative in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is a customer care representative?

A Customer Care Representative is a professional responsible for assisting customers with inquiries, complaints, or issues related to a company's products or services. They communicate with customers via phone, email, chat, or in person to provide information, resolve problems, and ensure customer satisfaction. Their duties often include answering questions, processing orders or returns, and documenting customer interactions. Customer Care Representatives play a key role in maintaining positive relationships between a company and its clients.

What are the key skills and qualifications needed to thrive as a customer care representative, and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help you connect with customers and resolve their issues effectively. These skills and qualities are crucial for delivering outstanding customer experiences and maintaining company reputation.

What challenges might a customer care representative face when handling difficult customer interactions, and how are these typically managed?

Customer Care Representatives often encounter challenging situations, such as handling upset or frustrated customers. These situations require patience, active listening, and effective communication to resolve issues and maintain customer satisfaction. Most organizations provide training and support resources, such as escalation procedures and team leads, to help representatives manage these interactions professionally. Additionally, regular team meetings and feedback sessions are common, offering representatives opportunities to share experiences and strategies for improvement.

Is remote customer care representative a stressful job?

A remote customer care representative role can be stressful due to high call volumes, handling difficult customers, and meeting performance metrics. However, stress levels vary based on individual skills, workload, and support systems in place, with some finding remote work more flexible and manageable.
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Cities near Spring, TX with the most Customer Care Representative job openings:

Customer Care Representative jobs near you
Infographic showing various Customer Care Representative job openings in Spring, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Customer Care Representative

Lennar

Houston, TX • On-site

$15.25 - $20.75/hr

Other

Posted 12 days ago

Lennar rating

8.0

Company rating: 8.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

17th of 80 rated construction

Job description

Customer Care Representative

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future The Customer Care Representative is a key member of the Lennar Customer Care Team, providing warranty and service support to Homeowners through digital channels. The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service requests quickly and professionally using remote assessment, digital communication, and virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade Partners is essential for timely and effective issue resolution.

Your Responsibilities on the Team

  • Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter.
  • Use remote assistance tools to patiently guide Homeowners through troubleshooting, investigative and resolution steps.
  • Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.
  • Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation.
  • Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action.
  • Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly, and proactive support.
  • Deliver comprehensive support in accordance with Lennar's warranty policies and quality standards.
  • Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
  • Proactively remedy any trade partner scheduling, communication, or payment related issues.
  • Participate in after-hours on-call rotation and expedite emergency repairs, as directed by management.
  • Perform additional duties as assigned to support the overall success of the division.

Your Toolbox

  • Minimum High School or GED required.
  • Excellent verbal and written communication skills.
  • Prior customer service experience required, preferably with a homebuilder.
  • Must possess good organizational and time-management skills, and understand technical aspects of residential construction.
  • Availability to work flexible hours based on business needs, including evenings, weekends, and holidays.
  • Able to analyze problems, determine solutions, and produce desired outcome.
  • Intermediate to advanced PC skills (Microsoft Word and Excel).
  • Must possess professional attitude to represent company in a positive manner.

Physical & Office/Site Presence Requirements: This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

What Lennar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Lennar

Sourced by ZipRecruiter

Since 1954, Lennar has built over one million new homes for families across America. We build in some of the nation’s most popular cities, and our communities cater to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or Active Adult.

Industry

Construction

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1954

Social media

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