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Customer Care Representative Jobs in Reno, NV (NOW HIRING)

Avantor Inc.

Export Customer Care Specialist

Sparks, NV · On-site

$17.50 - $23/hr

Proactively interacts with sales representatives to ensure regular communication on pricing, enable sales growth and address any customer concerns. * Makes decisions based on policies and past ...

AMRESCO

Export Customer Care Specialist

Sparks, NV

$17.50 - $23/hr

Proactively interacts with sales representatives to ensure regular communication on pricing, enable sales growth and address any customer concerns. * Makes decisions based on policies and past ...

Avantor, Inc.

Export Customer Care Specialist

Sparks, NV · On-site

$17.50 - $23/hr

Proactively interacts with sales representatives to ensure regular communication on pricing, enable sales growth and address any customer concerns. * Makes decisions based on policies and past ...

Best Buy

Customer Advisor $20/hr. Reno NV

Reno, NV · On-site

$19.47 - $28.23/hr

As a Customer Care Representative, you'll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting ...

Best Buy

Customer Advisor $20/hr. Reno NV

Reno, NV · Hybrid

$20/hr

As a Customer Care Representative, you'll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting ...

Best Buy

Customer Advisor $20/hr. Reno NV

Reno, NV · On-site

$20/hr

As a Customer Care Representative, you'll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting ...

Getaway

Customer Representative

Reno, NV · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients throughout their journey from the moment they book to the moment they return home. You will assist ...

Getaway

Customer Representative

Reno, NV · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients throughout their journey from the moment they book to the moment they return home. You will assist ...

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Customer Care Representative information

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How much do customer care representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer care representative in Reno, NV is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a customer care representative?

A Customer Care Representative is a professional responsible for assisting customers with inquiries, complaints, or issues related to a company's products or services. They communicate with customers via phone, email, chat, or in person to provide information, resolve problems, and ensure customer satisfaction. Their duties often include answering questions, processing orders or returns, and documenting customer interactions. Customer Care Representatives play a key role in maintaining positive relationships between a company and its clients.

What are the key skills and qualifications needed to thrive as a customer care representative, and why are they important?

To thrive as a Customer Care Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Patience, active listening, and a positive attitude help you connect with customers and resolve their issues effectively. These skills and qualities are crucial for delivering outstanding customer experiences and maintaining company reputation.

What challenges might a customer care representative face when handling difficult customer interactions, and how are these typically managed?

Customer Care Representatives often encounter challenging situations, such as handling upset or frustrated customers. These situations require patience, active listening, and effective communication to resolve issues and maintain customer satisfaction. Most organizations provide training and support resources, such as escalation procedures and team leads, to help representatives manage these interactions professionally. Additionally, regular team meetings and feedback sessions are common, offering representatives opportunities to share experiences and strategies for improvement.

Is remote customer care representative a stressful job?

A remote customer care representative role can be stressful due to high call volumes, handling difficult customers, and meeting performance metrics. However, stress levels vary based on individual skills, workload, and support systems in place, with some finding remote work more flexible and manageable.
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Customer Care Representative jobs near you
Infographic showing various Customer Care Representative job openings in Reno, NV as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,983 per year, or $18.7 per hour.

Customer Advisor $20/hr. Reno at Best Buy Reno, Nevada

Best Buy Health

Reno, NV • On-site

$20/hr

Other

Retirement, PTO

Posted 5 days ago

Best Buy Health rating

6.9

Company rating: 6.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Customer Care Representative

As a Customer Care Representative, you'll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting, and health and safety services (e.g., 24/7 urgent response). You'll need to manage multiple applications, update electronic records and provide accurate documentation. To succeed in this role, you must use active listening to understand and resolve customers' needs.

This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV. You may be asked to come into the office up to 3 days per week.

What you'll do:

  • Respond to high volume of inbound calls from new and existing subscribers
  • Actively listen, provide supportive responses and address customers' needs
  • Recommend products and services that align with customers' needs
  • Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)

Basic qualifications:

  • 1 year of customer service or call center experience

What's in it for you:

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us:

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

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