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Online Chat Representative Jobs in Reno, NV (NOW HIRING)

GREATER NEVADA

$17.07 - $23.56/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... online digital communication channels. * Meet performance goals established by management ... Enjoy working with the public over the phone and through video chat * Effective verbal ...

GREATER NEVADA

$18.27 - $25.96/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Digital Service Representative (DSR) is responsible for providing service and sales, deepening ... Enjoy working with the public over the phone and through video chat * Effective verbal ...

Ellsworth

Customer Service Representative

Sparks, NV · Hybrid

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical ... Experience navigating and utilizing corporate websites & eCommerce platforms, including chat ...

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All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Reno, NV

Online Chat Representative information

See Reno, NV salary details

$11

$21

$34

How much do online chat representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for online chat representative in Reno, NV is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.03 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the most commonly searched types of Chat Representative jobs in Reno, NV?

The most popular types of Chat Representative jobs in Reno, NV are:

What are popular job titles related to Online Chat Representative jobs in Reno, NV?

For Online Chat Representative jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Reno, NV look for?

The top searched job categories for Online Chat Representative jobs in Reno, NV are:

What cities near Reno, NV are hiring for Online Chat Representative jobs?

Cities near Reno, NV with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $43,984 per year, or $21.1 per hour.

Spanish Bilingual Remote Customer Service Representative

VIMO INC.

Dayton, NV • Remote

$19 - $20.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

· $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities   

Inbound/Outbound Calls 

Deliver the highest level of customer service experience consistently 

Manage customer accounts and provide technical support 

Application Data Entry 

Online chat inquiries as assigned 

Interpret and follow defined procedures and policies 

Creative problem-solving skills 

Flexibility and adaptability to changing projects and updates  

Time and task management (multitasking and task prioritization) 

Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams  

Adhere to regulated guidelines for communications via all channels 

Qualifications  

Moderate to Advanced computer skills  

High level of comfort learning new technology 

High level of professionalism 

Excellent verbal and written communication skills 

Comfortable working from home 

Self-motivated and success-driven 

What We Offer  

Paid Training 

Full-Time, Seasonal role 

Performance and attendance-based incentives, in addition to the base pay 

The convenience of working from home 

Collaborative and supportive team environment   

401K Match  

Individual Coverage HRA (ICHRA) 

Paid time off (PTO) 

Preferred Experience (not required)  

Previous experience in customer support or technical support role  

Previous experience with Group and/or Individual health insurance, or the Affordable Care Act  

Previous experience in a Call Center  

Familiarity with CRM systems and practices  

Spanish Bilingual, a plus

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