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Customer Care Manager Jobs in Springfield, MA (NOW HIRING)

The Whiteside Agency

Customer Care Associate

Windsor, CT · On-site

$37K - $61K/yr

As the first point of contact for customers, agents, and claimants, the Customer Care Associate provides needed assurance and crisis management while setting the tone for Travelers' Claim experience.

TruGreen

Customer Care Coordinator

Chicopee, MA

$33K - $60K/yr

Prioritizes open, overdue and/or critical CFRs or customer concerns and escalates to management as needed. * Reviews and responds to customer feedback collected through external sources. Compiles ...

TruGreen

Customer Care Coordinator

Chicopee, MA

$33K - $60K/yr

Prioritizes open, overdue and/or critical CFRs or customer concerns and escalates to management as needed. * Reviews and responds to customer feedback collected through external sources. Compiles ...

Oerlikon

Customer Care Representative LPO

Agawam, MA · On-site

$16 - $21.75/hr

Customer Care Representative LPO 1st Shift | 7:30am - 4:00pm We are seeking a proactive and ... The ideal candidate will be proficient in SAP, capable of managing multiple tasks simultaneously ...

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All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Springfield, MA

Customer Care Manager information

See Springfield, MA salary details

$24.4K

$57.8K

$100.6K

How much do customer care manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer care manager in Springfield, MA is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Manager, and why are they important?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What is the role of a customer manager?

A Customer Care Manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They often manage a team, develop service policies, and use customer relationship management (CRM) tools to improve service quality.

What jobs pay 4000 a week without a degree?

Customer Care Managers typically do not earn $4,000 weekly without relevant experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on performance and network rather than formal education. Most jobs paying this amount require specialized skills, certifications, or significant experience.

What are the most common challenges faced by a Customer Care Manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to monitor interactions and improve service quality.
What are the most commonly searched types of Customer Care jobs in Springfield, MA? The most popular types of Customer Care jobs in Springfield, MA are:
What job categories do people searching Customer Care Manager jobs in Springfield, MA look for? The top searched job categories for Customer Care Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Care Manager jobs? Cities near Springfield, MA with the most Customer Care Manager job openings:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 2% As Needed, 69% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,795 per year, or $27.8 per hour.
Customer Care Center Manager

Customer Care Center Manager

Monson Savings Bank

Wilbraham, MA

$67K - $82K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

Job description

Monson Savings Bank is seeking an enthusiastic and customer-focused Customer Care Center Manager to lead our call center team and operations.

If you're an experienced, collaborative leader who thrives in a customer focused environment, enjoys coaching others to success, and is passionate about delivering outstanding service, then this is the position for you!

As Customer Care Center Manager, you'll oversee the daily operations of our CCC call center and ensure customers receive prompt, professional, and courteous support. Some key responsibilities include:

  • Maintaining a positive, engaged, and high-performing team environment.
  • Managing call center operations, workflow, service levels, and customer inquiries.
  • Serving as an escalation point for complex customer issues.
  • Monitoring service quality and ensuring adherence to policies, procedures, and regulatory requirements.
  • Training and supporting employees to build knowledge and service excellence.
  • Analyzing call metrics, performance trends, and operational reports to identify opportunities for improvement.
  • Managing departmental procedures, training materials, and process enhancements.
  • Conducting performance evaluations, providing coaching, and supporting employee development.
  • Assisting customers with a variety of Retail and eBanking related customer service requests such as, but not limited to, debit card and online banking issues, questions or online account opening, internal funds transfers, check orders, EFT Disputes, Red Flag reporting, and statement requests when appropriate.
  • Assisting with preparation of the annual budget as it pertains to the CCC Department and continually working within approved budget.
  • Assisting with departmental audits and regulatory examinations. Ensuring that findings are handled in a thorough, efficient manner and implemented within a reasonable time from the date of the audit.

This Exempt, Full-time position typically works within the Bank’s standard operating hours, and requires flexibility to work occasional Saturdays. Position works at 100 Post Office Park, Wilbraham, MA. Regular in-office presence is required.

We’re looking for a business professional with:

  • Associate’s degree and 2-4 years of related experience; or equivalent combination of education and experience. Proven supervisory experience required.
  • Excellent, professional customer service, interpersonal and written and verbal communication skills.
  • Strong leadership and management skills.
  • Sound judgment and problem-solving skills.
  • Highly organized with attention to detail.
  • A collaborative approach, strong organization skills, and the ability to manage multiple priorities.
  • Ability to operate a computer and navigate multiple systems.
  • A commitment to confidentiality, regulatory compliance, and professional integrity.

Benefits of working for a local community bank include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more! This is a great opportunity to join a successful, local bank that has a rich history of investing in employees and local communities for more than 150 years!

Monson Savings Bank is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential position functions.

Join our growing and dynamic team! We are a successful community bank dedicated to our customers, associates and communities!

Apply