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Customer Care Associate Jobs in Springfield, MA (NOW HIRING)

TruGreen

Customer Care Coordinator

Chicopee, MA · On-site

$33K - $60K/yr

TruGreen is committed to providing personalized attention for our associates. We focus on ... Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ...

TruGreen

Customer Care Coordinator

Chicopee, MA · On-site

$33K - $60K/yr

TruGreen is committed to providing personalized attention for our associates. We focus on ... Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ...

TruGreen

Customer Care Coordinator

Chicopee, MA · On-site

$33K - $60K/yr

TruGreen is committed to providing personalized attention for our associates. We focus on ... Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Springfield, MA

Customer Care Associate information

See Springfield, MA salary details

$8

$17

$27

How much do customer care associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer care associate in Springfield, MA is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.18 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Springfield, MA?

The most popular types of Customer Care jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Care Associate jobs?

Cities near Springfield, MA with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Springfield, MA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,522 per year, or $17.1 per hour.

Customer Care Coordinator

TruGreen Limited Partnership

Chicopee, MA • On-site

$33K - $60K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

TruGreen rating

6.5

Company rating: 6.5 out of 10

Based on 248 frontline employees who took The Breakroom Quiz

20th of 36 rated gardening and landscaping

Job description

101462
2160 Westover Rd, Chicopee, Massachusetts 01022
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service.
Responsibilities

  • Receives inbound and makes outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues.
  • Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
  • Prioritizes open, overdue and/or critical CFRs or customer concerns and escalates to management as needed.
  • Reviews and responds to customer feedback collected through external sources. Compiles statistical data (e.g., net promoter scores, or NPS), identifies trends, and reports to management team.
  • Makes contact with cancel request customers to retain business. Probes to identify root cause and uses approved customer save offers (e.g., discounts, service calls) to retain customer.
  • May complete special projects to support branch operations and efficiency
  • Enters and maintains customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.
  • Researches customer database for account and service history and information to resolve customer concerns.
  • Follows standard policies, procedures and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
  • May assess customer needs for additional services and up-sell as appropriate.
  • Identifies and communicates improvement opportunities or trends impacting the customer experience to management.
  • May receive customers and vendors at assigned branch.
Education and Experience Requirements
  • High school diploma/GED required. Associate's degree preferred.
  • 2-3 years of customer service experience required
  • Experience resolving escalated customer service issues required
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
  • Sit, stand and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities
Occasionally required to:
  • Lift or move up to 25 lbs
  • Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
  • Low to moderate
Adverse Conditions
  • Minimal

Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$33,410.00 - $60,138.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

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