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Customer Care Associate Jobs in Springfield, MA (NOW HIRING)

The Whiteside Agency

Customer Care Associate

Windsor, CT · On-site

$37K - $61K/yr

As the first point of contact for customers, agents, and claimants, the Customer Care Associate provides needed assurance and crisis management while setting the tone for Travelers' Claim experience.

TruGreen

Customer Care Coordinator

Chicopee, MA

$33K - $60K/yr

TruGreen is committed to providing personalized attention for our associates. We focus on ... Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ...

TruGreen

Customer Care Coordinator

Chicopee, MA

$33K - $60K/yr

TruGreen is committed to providing personalized attention for our associates. We focus on ... Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Springfield, MA

Customer Care Associate information

See Springfield, MA salary details

$8

$16

$26

How much do customer care associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer care associate in Springfield, MA is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges Customer Care Associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the work of a customer associate?

A Customer Care Associate is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to document interactions and ensure customer satisfaction.

What jobs pay 4000 a week without a degree?

Customer Care Associates typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort.

What are Customer Care Associates?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What does a customer care associate do?

A customer care associate provides support to customers by answering questions, resolving issues, and assisting with product or service inquiries. They often communicate via phone, email, or chat and use customer service tools to document interactions and track resolutions.

How can I make 2000 a week working from home?

A Customer Care Associate can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives that can increase earnings, but reaching this level typically requires consistent effort, excellent customer service skills, and possibly working overtime or multiple shifts.

What are the key skills and qualifications needed to thrive as a Customer Care Associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.
What are the most commonly searched types of Customer Care jobs in Springfield, MA? The most popular types of Customer Care jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Care Associate jobs? Cities near Springfield, MA with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,694 per year, or $16.7 per hour.

Customer Care Associate

The Whiteside Agency

Windsor, CT • On-site

$37K - $61K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
Customer ServiceCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$37,400.00 - $61,600.00
Target Openings
17
What Is the Opportunity?
Do you have a strong desire to help others with life's unpredictable moments? Do you provide a superior customer experience by building an authentic emotional connection with customers and maintaining a high level of professionalism and productivity? As the first point of contact for customers, agents, and claimants, the Customer Care Associate provides needed assurance and crisis management while setting the tone for Travelers' Claim experience. By handling a high volume of incoming calls, you will accurately and efficiently capture first notice of loss information and respond to customer inquiries. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.
Bilingual candidates are encouraged to apply.What Will You Do?
  • Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge.
  • Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
  • Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.
  • Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Strong ability to maintain composure and flexibility while displaying passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our customers' lives.
  • Excellent communication skills with the ability to actively listen, empathize, build trust, establish rapport, and effectively de-escalate customer issues.
  • Self-starter with the ability and drive to continuously learn new skills and flexibly adapt to new information and technology platforms.
  • Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers' needs and concerns.
  • Ability to work well in a structured work setting and adhere to a daily schedule including commitment to excellent attendance with proven reliability.
  • What's In It For You?.
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus 9 paid company Holidays.
  • You also have the opportunity to purchase up to 6 additional days each year.
  • Savings & Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay.
  • If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
  • When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k). You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals.
  • In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
  • Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
What is a Must Have?
  • High School Diploma or GED.
  • Six months of customer service experience.
What Is in It for You?
  • Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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