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Customer Care Manager Jobs in Rochester, MN (NOW HIRING)

Savers Value Village

Customer Service Associate

Rochester, MN · On-site

$15.50 - $20.42/hr

Customer Service Associate Pay Rate: Our starting pay ranges from $15.50 to $20.42 depending on job ... care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage ...

Savers/Value Village

Customer Service Associate

Rochester, MN · On-site

$15.50 - $20.42/hr

Customer Service Associate Pay Rate: Our starting pay ranges from $15.50 to $20.42 depending on job ... care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage ...

ForgeFit

Remote Customer Service Specialist

Rochester, MN · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick ...

Tjx

PT Customer experience coordinator

Rochester, MN · On-site

$16 - $16.50/hr

Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

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Customer Care Manager information

See Rochester, MN salary details

$24.9K

$59K

$102.7K

How much do customer care manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer care manager in Rochester, MN is $58,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $71,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Rochester, MN?

The most popular types of Customer Care jobs in Rochester, MN are:

What are popular job titles related to Customer Care Manager jobs in Rochester, MN?

For Customer Care Manager jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Customer Care Manager jobs in Rochester, MN look for?

The top searched job categories for Customer Care Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Customer Care Manager jobs?

Cities near Rochester, MN with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $58,955 per year, or $28.3 per hour.

Service Advisor - High Volume Shop | $60K-$90K+

Rochester, MN • On-site

Tom Kadlec Kia
See more jobs at Tom Kadlec Kiaexternal

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Service Advisor – High Volume Shop | $60K–$90K+

Tom Kadlec Kia | Rochester, MN

Tom Kadlec Kia has proudly served the Rochester community since 1979. As our customer base continues to grow, we are looking for a professional Service Advisor who takes pride in delivering exceptional customer experiences while helping customers properly maintain their vehicles.

This is an opportunity to join a busy, well-supported service department where advisors can build strong relationships with customers and develop a long-term career.

If you thrive in a fast-paced dealership environment and enjoy guiding customers through maintenance and repair decisions with honesty and clarity, we encourage you to apply.

Income Potential: $60,000 – $90,000+ annually (base + performance incentives)

The Opportunity

• High-volume service department with strong customer retention
• Advisors typically manage 15–20 repair orders per day
• Supported by experienced technicians and organized shop processes
• Established customer base and consistent service traffic
• Position open due to continued service department growth

If you are currently a Service Advisor but feel limited by technician capacity, inconsistent traffic, or lack of support, this could be the opportunity you’ve been looking for.

What You’ll Do

• Serve as the primary contact between customers and the service department
• Listen carefully to customer concerns and document them accurately
• Recommend maintenance and repairs based on manufacturer guidelines, mileage, and vehicle condition
• Prepare accurate repair estimates for parts and labor
• Communicate clearly with technicians and customers throughout the repair process
• Provide timely updates so customers feel informed and confident in the work being performed
• Review completed repairs with customers and ensure total satisfaction

What We’re Looking For

• Previous automotive service advisor experience preferred
• Strong communication and organizational skills
• Ability to manage multiple repair orders and customers simultaneously
• Professional demeanor and customer-first attitude
• Ability to confidently present recommended services and maintenance
• Valid driver’s license required

Why You’ll Love Working Here

Tom Kadlec Kia is a dealership that believes in investing in people and building long-term careers. Our team takes pride in doing things the right way while continuing to grow and improve every year.

Benefits Include

• 401(k) with company match (Traditional & Roth options)
• Generous paid time off
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Critical illness and accident insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 24/7 Employee Assistance Program
• Employee discounts on vehicles, service, and parts
• Financial planning resources
• Paid training and career development
• Opportunities for advancement within the organization

Closed on Sundays — dedicated time off for rest and family

Join a Team That Values Professionalism, Integrity, and Customer Care

If you are a motivated professional who enjoys helping customers while being part of a strong team, we encourage you to apply today.

Tom Kadlec Kia — Serving Rochester since 1979

Apply