Customer Care Manager Jobs in Rochester, MN (NOW HIRING)

Join Affordable Dentures & Implants and Help Create Healthy, Confident Smiles!

Are you an experienced Dental Front Office Coordinator, Dental Receptionist, Treatment Coordinator, or Patient Care Coordinator looking for a rewarding career? Affordable Dentures & Implants is seeking a compassionate, organized professional to become the first point of contact for our patients. In this role, you'll help deliver an exceptional patient experience while supporting our dentists, dental assistants, and laboratory team in providing life-changing tooth replacement solutions.

If you enjoy building relationships with patients, coordinating dental care, and working in a fast-paced dental practice, we'd love to hear from you!

What You'll Do

• Welcome patients and provide a warm, professional first impression.

• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.

• Verify dental insurance benefits , eligibility, and pre-authorizations when applicable.

• Prepare and review dental treatment plans with patients.

• Explain treatment recommendations, estimated patient financial responsibility, and financing options.

• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.

• Maintain accounts receivable (A/R) and assist with patient billing and collections.

• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.

• Maintain accurate electronic dental records (EHR/EMR) , patient charts, consent forms, and HIPAA-compliant documentation.

• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.

• Support daily office operations to ensure an efficient patient flow.

Preferred Experience

• Dental front office or dental receptionist experience preferred.

• Experience in treatment coordination , patient scheduling, or patient services.

• Knowledge of dental insurance verification , benefit breakdowns, claims, and predeterminations.

• Experience discussing treatment estimates, patient financing, and payment arrangements.

• Familiarity with dental practice management software (Dentrix (preferred), Eaglesoft, Open Dental, Curve Dental, or similar).

• Experience maintaining patient records and scheduling within a dental practice.

• Strong customer service, communication, and problem-solving skills.

• Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.

Qualifications

• High school diploma or equivalent required.

• Previous experience in a dental office , oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice preferred.

• Bilingual candidates are encouraged to apply.

Why Join Affordable Dentures & Implants?

• Be part of a team dedicated to transforming lives through quality tooth replacement care.

• Work alongside experienced dentists, dental assistants, and on-site laboratory professionals.

• Enjoy opportunities for career growth and professional development.

• Make a meaningful impact by helping patients restore their smiles and confidence every day.

If you're passionate about patient care, dental office operations, and delivering exceptional service, we encourage you to apply today!

Benefits

We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include , group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

About Affordable Care

Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 360 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com ).

Job Details

Pay Type Hourly

Job Category Practice Staff