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Customer Care Manager Jobs in Rochester, MN (NOW HIRING)

Gilbane, Inc.

MEP Manager - Healthcare

Rochester, MN · On-site

Gilbane is seeking an MEP Manager initially for our $5B healthcare project. We are offering ... customer satisfaction * Trains direct reports on processes, procedures, and completion of daily ...

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick ...

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick ...

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Showing results 21-40

All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Rochester, MN

Customer Care Manager information

See Rochester, MN salary details

$24.9K

$59K

$102.7K

How much do customer care manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer care manager in Rochester, MN is $58,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $71,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Rochester, MN?

The most popular types of Customer Care jobs in Rochester, MN are:

What are popular job titles related to Customer Care Manager jobs in Rochester, MN?

For Customer Care Manager jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Customer Care Manager jobs in Rochester, MN look for?

The top searched job categories for Customer Care Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Customer Care Manager jobs?

Cities near Rochester, MN with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $58,955 per year, or $28.3 per hour.

Resident Assistant

Plainview, MN • On-site

Monarch Healthcare Management
Health Care and Social Assistance • 1 - 5K employees
Learn more about Monarch Healthcare Managementexternal

$18.36 - $23.46/hr

Part-time

Medical, Retirement, PTO

Posted 27 days ago

Monarch Healthcare Management rating

5.6

Company rating: 5.6 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

161st of 247 rated social care providers

Job description

) Monarch Healthcare Management Benefits Include:
  • UKG Wallet - get paid the next day!
  • Free Single Medical Insurance
  • Loan reimbursement.
  • Scholarship Opportunities
  • Paid Time Off - Vacation Time
  • 401k with annual contribution match
  • Referral bonuses
  • Career path to other positions within our growing company!

Resident Assistant (RA); part-time, overnights. Wednesdays.
Position Summary:
The Resident Assistant (RA) is responsible for providing tenants with the highest quality of direct routine care in all activities of daily living, under the supervision of the licensed nurse or AL Clinical Manager and in accordance with the Service Plan, MDH Nursing Assistant Program standards, the Tenant's Bill of Rights and the campus Quality Assurance and Performance Improvement (QAPI) program. According to the Service Plan for the tenant, RAs apply skills in basic nursing, personal care and basic restorative services while understanding the mental health and social service needs of the tenant and being mindful of the needs in cognitively impaired tenants. The RA is part of the interdisciplinary care team that is dedicated to promoting independence, autonomous decision-making and facilitating tenants to achieve and maintain the highest practicable physical, mental, and psychosocial well-being.
Qualifications:
  • Experience in the healthcare industry; experience in long-term care or assisted living preferred

About Monarch:
Monarch Healthcare Management is a mission-driven company that is changing the way short-term rehabilitation and long-term care are delivered. Our employees embody our motto, Where CARE and CUSTOMER SERVICE Come Together, by always putting the needs of residents and families first across Monarch's network of 60+ skilled nursing and assisted living facilities in Minnesota.
Partnering with higher research institutes and international tech companies, Monarch has been nationally recognized for its innovation in the care of our residents, making a meaningful impact on their quality of life and interactions.
We value our employees and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, fun perks, career development opportunities, and great benefits.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#MHMGP

What Monarch Healthcare Management employees say

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About Monarch Healthcare Management

Sourced by ZipRecruiter

Monarch Healthcare Management is a leading name in the healthcare industry located in Mankato, MN, US. Founded with an aim to provide top-quality healthcare services, the company has an immense focus on senior living, including transitional care, long-term care, and skilled nursing services. Monarchmn.com, the official online platform for the company, offers a detailed outlook into the various services they provide and how they strive to achieve excellence in those areas. They align their actions and operations with a mission to lead the healthcare industry in innovative healthcare services while enhancing the quality of life for those they serve.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Eagan, MN, US

Year founded

2005

Social media

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