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Customer Care Manager Jobs in Boca Raton, FL (NOW HIRING)

VRC

Customer Care Agent

Miami Gardens, FL · On-site

$23/hr

Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential ...

Vital Holdings LLC

Customer Care Agent

Miami Gardens, FL · On-site

$21 - $23/hr

Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential ...

Vital Holdings LLC

Customer Care Agent

Miami Gardens, FL · On-site

$23/hr

Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential ...

VRC

Customer Care Agent

Miami Gardens, FL · On-site

$21 - $23/hr

Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential ...

VRC

Customer Care Agent

Miami Gardens, FL · On-site

$14.25 - $19/hr

Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential ...

Chauvet and Sons, LLC

Customer Care Specialist

Davie, FL · On-site

$15.50 - $20.50/hr

Support Customer Service Administration, Customer Care, and Parts Care functions based on business ... Experience using CRM software and case management systems. * Proficiency in Microsoft Office ...

Vital Records Control

Customer Care Agent

Miami Gardens, FL · On-site

$14.25 - $19/hr

Customer Care Agent This position is responsible for interacting with customers to provide ... Work on special projects as required by the Customer Service Manager or Director of Operations or ...

Chauvet & Sons, Inc.

Customer Care Specialist

Davie, FL · On-site

$15.50 - $20.50/hr

Support Customer Service Administration, Customer Care, and Parts Care functions based on business ... Experience using CRM software and case management systems. * Proficiency in Microsoft Office ...

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All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Boca Raton, FL

Customer Care Manager information

See Boca Raton, FL salary details

$23.3K

$55K

$95.8K

How much do customer care manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer care manager in Boca Raton, FL is $55,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $66,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. Their role involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Boca Raton, FL?

The most popular types of Customer Care jobs in Boca Raton, FL are:

What are popular job titles related to Customer Care Manager jobs in Boca Raton, FL?

For Customer Care Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Customer Care Manager jobs in Boca Raton, FL look for?

The top searched job categories for Customer Care Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Customer Care Manager jobs?

Cities near Boca Raton, FL with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,038 per year, or $26.5 per hour.

Customer Care Manager II

PulteGroup, Inc.

West Palm Beach, FL • On-site

Full-time

Re-posted 8 days ago

Job description

Build a Career That Builds Your Future - with PulteGroup!
Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
Primary Job Responsibilities
  • Conduct in-person homeowner assessments on an as-needed basis:
    • Determine if a corrective work order is needed.
    • Lead root-cause analysis.
  • Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
  • Manage trades to completion of service requests to customers' satisfaction.
  • Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
  • Establish and maintain positive customer relationships.
  • Responsible for the build quality confirmation of the home before delivery to the customer.
  • Determine trade accountability for back charges and field purchase orders (FPOs).
  • Authorize payment for work performed up to approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Address vendor performance issues.
  • Responsible for customer satisfaction metrics related to customers serviced.
  • This is a professional customer facing role. Team members will follow division specific dress code requirements.
  • Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
  • Perform other duties as assigned.

Organizational Impact:
  • Works to achieve day-to-day objectives with moderate impact on the area.
  • Works independently on larger, moderately complex projects/assignments.
  • Sets objectives for own area to meet the objectives or goals of projects and assignments.
  • May assist other professionals with tasks and assignments.

Leadership & Talent Management:
  • May provide guidance and assistance to entry level professionals and/or support employees.

Knowledge & Experience:
  • Requires practical knowledge of area typically obtained through advanced education combined with experience.
  • Typically requires a University degree or equivalent experience and minimum 2-4 years of prior relevant experience.

Required Skills/Knowledge
  • Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
  • Committed to delivering high-quality service and diligent follow-up
  • Basic construction skills and knowledge
  • Excellent communication and listening skills
  • Analytical ability necessary to perform root cause analysis
  • Ability to manage warranty/customer service processes
  • Basic computer literacy
  • Skilled in conflict resolution to address customer concerns effectively
  • Knowledge of cost management principles and practices

Required Licensing, Registration and/or Certifications
  • Valid driver's license as driving is an essential function of this position

Physical Requirements
  • The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
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