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Customer Care Assistant Jobs in Romeoville, IL (NOW HIRING)

PLS

Customer Care Team Lead Overnight

Oak Brook, IL · On-site

Ensure escalated customer inquiries are handled in a timely manner. * Assist and train Customer Care Representatives with complex inquiries to promote first call resolution. * Determine the cause of ...

PLS

Customer Care Team Lead Overnight

Oak Brook, IL · On-site

Ensure escalated customer inquiries are handled in a timely manner. * Assist and train Customer Care Representatives with complex inquiries to promote first call resolution. * Determine the cause of ...

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How much do customer care assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer care assistant in Romeoville, IL is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.27 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Romeoville, IL?

The most popular types of Customer Care jobs in Romeoville, IL are:

What job categories do people searching Customer Care Assistant jobs in Romeoville, IL look for?

The top searched job categories for Customer Care Assistant jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Customer Care Assistant jobs?

Cities near Romeoville, IL with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Romeoville, IL as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,468 per year, or $20.4 per hour.

Customer Care CSI Specialist

Napleton Corporate

Oakbrook Terrace, IL • On-site

$41K - $52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Answer incoming calls, emails, and text messages in a timely manner.

  • Confirm appointment details and follow up with customers after service visits to ensure satisfaction and address concerns.

  • Handle customer complaints professionally, escalate issues when appropriate, and coordinate with Service Advisors for follow-up appointments.

Job description

The Ed Napleton Automotive Group is looking for our next Customer Care Specialist. The Customer Care Specialist serves as a point of contact for customers prior to and post service appointment. This role is responsible to help prepare the customer for the Appointment, through the Appointment reminder process- verifying customer needs, confirming appointment date/time and details. Following the visit, this role will call the customer to check-in on how the visit went, how the vehicle is treating them, talk through the customer survey and assist with resolving customer concerns. This position is ideal for someone who enjoys helping customers, thrives in a fast-paced environment and is passionate about delivering an outstanding experience via phone.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
  • Pay range of $41,600-$52,000 annually
  • Family Owned and Operated - 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
    • For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Fantastic Growth Opportunities

Key Responsibilities:
  • Answer incoming calls (return calls), emails & text messages in a timely manner
  • Confirm appointment details
  • Follow up with customers after service visits to ensure satisfaction & address any concerns
  • Handle customer complaints with professionalism and escalate issues when appropriate
  • Coordinate with Service Advisors when needed & for any/all follow-up appointments
  • Meet customer satisfaction (CSI) goals and departmental performance metrics
  • Assist with administrative tasks as needed
  • Responsible for a minimum of 80-100 outbound calls per day

Required Skills:
  • 2+ years of retail, restaurant, hospitality or customer service experience
  • Outstanding customer service and relationship-building skills
  • Strong problem-solving and conflict-resolution abilities
  • Attention to detail and accuracy
  • Effective time management and prioritization
  • Ability to remain calm under pressure
  • Strong telephone etiquette and active listening skills
  • Basic computer and data entry proficiency
  • 18+ years of age or older to comply with company driving policy

Performance Expectations:
  • Maintain high customer satisfaction index (CSI)
  • Respond to customer inquiries/issues within established service standards
  • Ensure accurate documentation of customer interactions
  • Contribute to customer retention and repeat business through exceptional customer service

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Customer Care, Retail, Restaurant, Customer Service,

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