ZipRecruiter

Log In

1

Customer Care Assistant Jobs in Romeoville, IL (NOW HIRING)

Onin Staffing

Customer Care Specialist

Chicago, IL

$60K - $65K/yr

Customer Care Specialist - Serve as primary contact for customer inquiries - Accurately enter customer orders into ERP system - Assist sales team with order tracking - Coordinate with production ...

HB Travels

Customer Care Specialist - Remote

Joliet, IL · Remote

$30K - $70K/yr

Research solutions to customer inquiries * Assist with reservation and service-related questions ... Deliver consistent and professional customer care Qualifications * Excellent interpersonal and ...

HB Travels

Customer Care Specialist - Remote

Joliet, IL · Remote

$17 - $22.25/hr

Research solutions to customer inquiries * Assist with reservation and service-related questions ... Deliver consistent and professional customer care Qualifications * Excellent interpersonal and ...

Stenograph

Customer Care Representative

Downers Grove, IL · On-site

$16 - $21.75/hr

The Position The Customer Care Representative is responsible for ensuring quality, friendly, and ... Financial and Operational Tasks * Assist customers by tracking and rerouting shipments through ...

Busey

Customer Care Advisor

Joliet, IL

$19 - $21/hr

Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and ... Express desire and show the willingness to assist customers and resolve issues * Work independently ...

Busey

Customer Care Advisor

Joliet, IL · On-site

$19 - $22/hr

Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and ... Express desire and show the willingness to assist customers and resolve issues * Able to work ...

Busey

Customer Care Advisor

Joliet, IL

$19 - $21/hr

Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and ... Express desire and show the willingness to assist customers and resolve issues * Able to work ...

Busey

Customer Care Advisor

Joliet, IL · On-site

$19 - $21/hr

Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and ... Express desire and show the willingness to assist customers and resolve issues * Able to work ...

Busey

Customer Care Advisor

Joliet, IL

$19 - $21/hr

Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and ... Express desire and show the willingness to assist customers and resolve issues * Able to work ...

Busey

Customer Care Advisor

Joliet, IL

$19 - $21/hr

Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and ... Express desire and show the willingness to assist customers and resolve issues * Able to work ...

Caldic North America

Customer Care Associate

Chicago, IL · On-site

$15 - $20.50/hr

Support Accounting Team with any finance requests related specific customers * Assist with specific ... Customer Care/Service experience or equivalent, minimum 2 years. * Experience in the food industry ...

next page

Showing results 1-20

All JobsCustomer Care JobsCustomer Care Assistant JobsCustomer Care Assistant Jobs in Romeoville, IL

Customer Care Assistant information

See Romeoville, IL salary details

$12

$20

$28

How much do customer care assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer care assistant in Romeoville, IL is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $23.27 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Romeoville, IL?

The most popular types of Customer Care jobs in Romeoville, IL are:

What job categories do people searching Customer Care Assistant jobs in Romeoville, IL look for?

The top searched job categories for Customer Care Assistant jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Customer Care Assistant jobs?

Cities near Romeoville, IL with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Romeoville, IL as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,468 per year, or $20.4 per hour.

Part-Time Receptionist / Customer Care Assistant

Home Carpet One

Chicago, IL • On-site

$17 - $19/hr

Part-time

Re-posted 15 days ago

Job description

About Home Carpet One
We're a third-generation family-owned flooring, kitchen, and bath retailer with a rich history in Chicago, dedicated to providing both our customers and employees with exceptional experiences. We are a fun, dynamic place to work and looking to grow our team! Our team is diverse personally and professionally, with people coming from many different professions (design, installation, strategy consulting, law).
About the role
We're seeking a friendly, organized, and customer-focused Part-Time Receptionist / Customer Care Assistant to be the welcoming first point of contact for our customers. This role is perfect for someone who thrives in a people-oriented environment, has exceptional communication skills, and enjoys being part of a collaborative team
Your schedule would be as follows:
  • Saturdays: 8:45am-6pm or Sundays 10:45am-5pm
  • Wednesdays: 3:45pm-7pm

What you'll do
Provide exceptional first impressions: Immediately greet every customer that comes through our door, exchange names, and create a welcoming atmosphere for all visitors
Manage communications: Answer and direct incoming phone calls professionally, respond to inquiries via email and Podium, and ensure all messages are properly relayed to the appropriate team members
Support the sales process: Oversee the sales rotation system (Up System), posting just-in-time updates to Slack and maintaining the in-showroom customer log.
Assist with customer intake: Gather essential information from customers about their project type, direct them to the appropriate area, and convey details to relevant sales team members
Provide measure support: Send text notifications via Podium for upcoming measures, verify addresses, and communicate with customers as needed
Process payments: Assist customers with payment processing using RFMS and notify appropriate sales team members once payments have been processed
Maintain reception area: Ensure the reception desk and surrounding area are clean, organized, and stocked with necessary supplies including water, printer paper, pens, and promotional materials
Perform administrative tasks: Complete data entry, scanning, document organization, and other misc. administrative duties as assigned
Assist with customer feedback: Support the customer care team by sending review reminders through Podium and helping collect customer feedback
Qualifications
Customer first mindset: Genuine interest in providing exceptional service and creating positive customer experiences, with a strong commitment to doing the right thing
Communication skills: Excellent verbal and written communication abilities with a friendly, professional demeanor
Organizational abilities: Strong attention to detail and ability to effectively prioritize multiple tasks in a busy environment
Problem-solving attitude: Proactive approach to identifying and resolving issues with empathy and efficiency
Technical aptitude: Comfortable with technology and ability to learn new systems quickly
Education: High school diploma or equivalent (Preferred)
The pay range for this role is:
17 - 19 USD per hour (Home Carpet One Showroom)

Apply