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Customer Care Manager Jobs in Romeoville, IL (NOW HIRING)

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $63K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $63K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Covista

Customer Care Manager

Lisle, IL · Hybrid

$60K - $63K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Lennar

Customer Care Area Manager

Plainfield, IL · On-site

$65K - $120K/yr

Customer Care Area Manager We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities ...

Lennar

Customer Care Area Manager

Plainfield, IL

$65K - $120K/yr

Customer Care Area Manager We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities ...

Lennar Homes

Customer Care Area Manager

Plainfield, IL · On-site

$65K - $120K/yr

Customer Care Area Manager We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities ...

NTT DATA

Customer Care Associate

Chicago, IL · On-site

$19/hr

Customer Care Associate NTT DATA strives to hire exceptional, innovative and passionate individuals ... Collaborating with management or other team members as appropriate to proactively address service ...

NTT America

Customer Care Associate

Chicago, IL · On-site

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Collaborating with management or other team members as appropriate to proactively address service ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Collaborating with management or other team members as appropriate to proactively address service ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Collaborating with management or other team members as appropriate to proactively address service ...

NTT DATA Services

Customer Care Associate

Chicago, IL · On-site

$19/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... Collaborating with management or other team members as appropriate to proactively address service ...

UASA

Customer Care Representative

Addison, IL · On-site

$16 - $21.75/hr

Customer Care Specialist Blue Sky Appliance Service will redefine the home appliance service ... Manage incoming customer calls * Respond to all emails daily * Respond to social media messages on ...

Busey

Customer Care Advisor

Joliet, IL · On-site

$19 - $21/hr

Customer Care Advisor The Customer Care Advisor will serve as a customer advocate to earn trust and ... The role is responsible for managing the relationships of our digital-first customers, encouraging ...

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All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Romeoville, IL

Customer Care Manager information

See Romeoville, IL salary details

$25K

$59.1K

$103K

How much do customer care manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer care manager in Romeoville, IL is $59,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. Their role involves monitoring service quality and implementing improvements to enhance the customer experience.
What are the most commonly searched types of Customer Care jobs in Romeoville, IL? The most popular types of Customer Care jobs in Romeoville, IL are:
What are popular job titles related to Customer Care Manager jobs in Romeoville, IL? For Customer Care Manager jobs in Romeoville, IL, the most frequently searched job titles are:
What cities near Romeoville, IL are hiring for Customer Care Manager jobs? Cities near Romeoville, IL with the most Customer Care Manager job openings:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Romeoville, IL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $59,136 per year, or $28.4 per hour.

Customer Care Manager

Covista

Lisle, IL • Hybrid

$60K - $63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Company Description

Walden
More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor's, master's or doctoral degree online at Walden.
We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn.
We operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
 

Job Description

Opportunity at a Glance
The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat.
Responsibilities

  • Supervise and manage a team of customer service professionals.
  • Create customer service strategies that can be implemented, measured, and tracked.
  • Work with other teams to ensure great service delivery form the entire organization.
  • Take on front line customer support duties and manage operations of the business to ensure a successful term start.
  • Troubleshoot skills and knowledge of web browsers, Internet connections, and email applications.
  • Performs other duties as assigned
  • Complies with all policies and standards
Qualifications
  • Working Hours: 
    • Sunday-Thursday 2pm-11pm EST
  • Bachelor's Degree Required
  • Master's Degree preferred
  •  3 to 5 years of related experience.
  • Mid-level management experience.
  • Experience working in an organization that has both academic and business a plus.
  • Excellent customer service skills and knowledge.
  • Excellent project management skills.
  • Thrives in a working environment that is fast paced and constantly changing.
  • Basic knowledge and understanding of database applications Intermediate knowledge of eLearning software platforms.
  • Advance Microsoft Office Suite skills.
  • Intermediate knowledge about web-based technologies and Macintosh as well as PC systems.
  • Some travel required at least 5-10%.
Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $60,000 and $63,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:

  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • Participation in Covista's Flexible Time Off (FTO) Policy
  • 12 Paid Holidays
    For more information related to our benefits please visit:
    https://careers.covista.com/benefits

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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