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Customer Care Assistant Jobs in Rialto, CA (NOW HIRING)

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How much do customer care assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer care assistant in Rialto, CA is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.88 per hour, depending on experience, location, and employer.

What is a customer care assistant?

Customer Care Assistants are professionals who provide support and assistance to customers, often acting as the first point of contact for inquiries, complaints, and general service requests. They work in a variety of industries, including retail, banking, and telecommunications, helping customers by answering questions, resolving issues, and ensuring a positive experience. Their responsibilities may include handling phone calls, responding to emails or chats, processing orders or returns, and maintaining customer records. Excellent communication and problem-solving skills are essential for this role. Customer Care Assistants play a vital role in building customer loyalty and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer care assistant, and why are they important?

To thrive as a Customer Care Assistant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in using phone, email, and chat systems are typically required. Patience, active listening, and adaptability help individuals excel in responding to diverse customer needs and challenging situations. These skills ensure efficient issue resolution and foster positive customer experiences, which are vital for customer retention and organizational reputation.

What are some common challenges faced by customer care assistants, and how can they be managed effectively?

Customer Care Assistants often face challenges such as handling high call volumes, dealing with difficult customers, and managing time efficiently. To overcome these challenges, it's important to stay calm under pressure, actively listen to customers' concerns, and use problem-solving skills to resolve issues effectively. Many organizations provide training and support from supervisors to help team members improve their communication skills and product knowledge, which can make handling tough situations easier. Building strong relationships with colleagues also helps, as team collaboration is key in sharing solutions and managing workloads.

What is the difference between Customer Care Assistant vs Customer Service Representative?

AspectCustomer Care AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentRetail stores, call centers, service desksCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, healthcareTelecommunications, banking, retail
Common Search & ComparisonCustomer Care Assistant vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Assistants often work directly with customers in retail or face-to-face settings, providing hands-on support. Customer Service Representatives typically handle inquiries via phone or online, often in call centers. While their skills overlap, the main difference lies in the work environment and interaction style.

What are the most commonly searched types of Customer Care jobs in Rialto, CA?

The most popular types of Customer Care jobs in Rialto, CA are:

What are popular job titles related to Customer Care Assistant jobs in Rialto, CA?

For Customer Care Assistant jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Customer Care Assistant jobs in Rialto, CA look for?

The top searched job categories for Customer Care Assistant jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Customer Care Assistant jobs?

Cities near Rialto, CA with the most Customer Care Assistant job openings:

Customer Care Assistant jobs near you
Infographic showing various Customer Care Assistant job openings in Rialto, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,767 per year, or $20.1 per hour.

Customer Care Operations (CNO)

Xpress Global Systems, LLC

Chino, CA • On-site

Full-time

Posted 15 days ago

Xpress Global Systems rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview
At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. As the EMPLOYER OF CHOICE, are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations.
Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry.
  • Monday-Friday, 8AM Start Time!

Responsibilities
  • Provide administrative support to Service Center Operations. Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Must adhere to XGS Customer Rules to create customer centric approach in all that we do.
  • Respond promptly to customer inquiries.
  • Will be required to adhere to pre-determined quality guidelines.
  • Acknowledging and resolve customer complaints.
  • Warm Transfer calls to other departments; identify and connect callers with appropriate company resource.
  • Communication with external and internal customer questions and requests. Interface with customers via telephone, e-mail, web, and in person.
  • Interface with customers regarding routes, deliveries, and pick-ups. May schedule driver appointments and assist in driver route assignments. May dispatch drivers as needed.
  • Assist will-call customers in picking up freight.
  • Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
  • Perform data entry and prepare standard reports.
  • May assist in loading or unloading freight.
  • Ability to work on XGS site while performing essential functions.
  • Other duties as assigned.

Qualifications
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
  • 1-3 years Clerical Experience, preferably in the transportation industry
  • Warehouse and WMS experience preferred.
  • AS400 experience preferred.
  • Dispatching experience preferred.
  • Forklift certification a plus
  • Computer literacy required.

PHYSICAL AND MENTAL REQUIREMENTS:
  • Consistently maintains excellent personal attendance records.
  • Sit for long periods of time.
  • Manual dexterity to operate a computer and other office machines.
  • Clear and understandable speaking voice for the purposes of telephone communication.
  • Climb stairs.
  • Occasionally stoop, kneel, or crouch.
  • Correctable vision and hearing.

We are a company that stives to bring our people together for open collaboration, development and growth, regular celebrations while supporting and building stronger communities in which we serve.
ENVIRONMENT
Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

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