ZipRecruiter

Log In

1

Online Customer Service Agent Jobs in Rialto, CA

Unifi

Customer Service Agent - ONT

Ontario, CA · On-site

$15.75 - $21/hr

General information Job Title Customer Service Agent - ONT Date Thursday, August 13, 2026 Entity Unifi Aviation, LLC State California City Ontario Base Pay Rate: $ 17.00 Full/Part Time Part Time ...

Europcar

Customer Service Agent - $18.00

Ontario, CA · On-site

$15.75 - $21/hr

... Agent: * Provide a warm, friendly welcome to all returning customers with a positive and ... Inspect vehicles for quality standards and promptly pull any that need servicing * Facilitate ...

Agi

Passenger Service Agent

Ontario, CA · On-site

$15 - $19/hr

This is a customer-facing role with a goal to providing first-class customer service to each ... Agent may be called upon to troubleshoot issues to assist passengers with reservation issues ...

Stoneledge Furniture, LLC

Customer Care Agent

Colton, CA · On-site

$16.90/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...

Embassy Suites Anaheim North

Guest Service Agent

Anaheim, CA · On-site

$15.75 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Previous customer service experience or equivalent training required. * Knowledge of PMS systems ...

Ashley Global Retail, LLC

Customer Care Agent

Colton, CA · On-site

$16.90/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ...

next page

Showing results 1-20

All JobsOnline Customer Service Agent JobsOnline Customer Service Agent Jobs in Rialto, CA

Online Customer Service Agent information

See Rialto, CA salary details

$9

$18

$27

How much do online customer service agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for online customer service agent in Rialto, CA is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.00 per hour, depending on experience, location, and employer.

What does an online customer service agent do?

An Online Customer Service Agent assists customers through digital channels such as email, live chat, and social media. Their main duties include responding to inquiries, resolving issues, processing orders, and providing information about products or services. They aim to ensure customer satisfaction and may also handle returns, complaints, and technical support. Effective communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an online customer service agent?

To thrive as an Online Customer Service Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is often required. Strong interpersonal skills, patience, and adaptability help agents deliver positive experiences and handle challenging interactions. These competencies are essential for resolving customer issues efficiently and maintaining high satisfaction in digital service environments.

How do online customer service agents typically handle high volumes of customer inquiries during peak periods?

During peak periods, Online Customer Service Agents often utilize ticketing systems and prioritization tools to efficiently manage a large number of customer inquiries. Agents may work closely with team leads and use templated responses for common issues, while still personalizing replies as needed. Collaboration with other agents and escalation teams helps ensure that urgent or complex cases are resolved promptly. Time management and adaptability are key skills in maintaining service quality under high demand.

What is the difference between Online Customer Service Agent vs Call Center Representative?

AspectOnline Customer Service AgentCall Center Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar customer service skills, often with call handling training
Work EnvironmentRemote, online platforms, chat/email supportCall centers, inbound/outbound calls, office or remote
Industry UsageRetail, tech, e-commerce, service industriesTelecommunications, insurance, finance, retail
Search/Comparison IntentCustomer support, online service rolesPhone-based customer support roles

Online Customer Service Agents primarily handle customer inquiries via chat or email in a remote setting, focusing on digital communication. Call Center Representatives typically manage customer calls, often in a call center environment, providing support over the phone. Both roles require strong communication skills and customer service experience, but differ mainly in communication channels and work environment.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require specific certifications or training. Good internet connectivity and the ability to work flexible hours are also important for remote roles.

What are the most commonly searched types of Customer Service Agent jobs in Rialto, CA?

The most popular types of Customer Service Agent jobs in Rialto, CA are:

What are popular job titles related to Online Customer Service Agent jobs in Rialto, CA?

For Online Customer Service Agent jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Agent jobs in Rialto, CA look for?

The top searched job categories for Online Customer Service Agent jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Online Customer Service Agent jobs?

Cities near Rialto, CA with the most Online Customer Service Agent job openings:

Online Customer Service Agent jobs near you
Infographic showing various Online Customer Service Agent job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $37,897 per year, or $18.2 per hour.

Customer Service Agent

Smart Care Equipment Solutions

Anaheim, CA • On-site

$22 - $26/hr

Full-time

Posted 6 days ago

Key responsibilities

  • Respond to inbound customer calls and emails regarding service and sales requests.

  • Gather and accurately enter customer information into service databases in real-time.

  • Track and categorize customer inquiries, complaints, and follow-up actions to ensure resolution.

Smart Care Equipment Solutions rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 283 rated repair and maintenance companies

Job description

Customer Service Agent

Location: Anaheim, CA

Pay Range: $22-26Hr. DOE

8AM-5PM, M-F

Key Responsibilities

  • Respond to inbound customer calls and emails regarding service and sales requests.
  • Gather and accurately enter customer information in real-time into service databases.
  • Identify the nature of service requests, including equipment type, warranty status, and service geography.
  • Track and categorize customer inquiries, complaints, and follow-up actions to ensure resolution.
  • Collaborate cross-functionally with departments such as dispatch, billing, parts, credit, and field management.
  • Make outbound calls as needed to provide updates or obtain additional customer information.
  • Support accurate service delivery and exceed customer expectations with each interaction.
  • Performs other tasks as directed by the supervisor.

Basic Qualifications

  • High school diploma or equivalent.
  • Minimum 2 years of customer service experience in a fast-paced environment.
  • Proficient in computer systems and able to navigate multiple software platforms.

Preferred Qualifications

  • Prior experience in a call center, field service business, or restaurant service environment.
  • Excellent verbal communication and interpersonal skills.
  • Strong time management, multitasking, and organizational abilities.
  • Ability to work independently with minimal supervision.
  • Proficiency in Microsoft Windows-based applications and willingness to learn proprietary systems.

Work Environment & Job Characteristics

  • On-site, customer-focused role in a dynamic, service-driven environment.
  • Fast-paced with a high volume of calls
  • May assist in onboarding new hires and providing peer support.
  • Expected to exercise judgment within policy limits and escalate complex issues as needed.

Safety/Drug Screening

  • Capability to pass background checks and initial, and random drug screening

Soft Skills

  • Excellent organizational, communication, and leadership skills, including a demonstrated ability to lead multi-disciplinary teams and motivate others
  • Ability to interface with cross-functional teams and all levels of personnel/management
  • Strong problem-solving and analytical skills
  • Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)
  • Solid organization and time management skills
  • Effective verbal and written communication skills
  • Ability to think and act strategically and proactively
  • Strong writing and presentation skills
  • Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment

Schedule/Essential Physical Functions Disclaimer as applicable

The schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.


About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

What Smart Care Equipment Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply