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Customer Assurance Manager Jobs in Riverside, CA

Jensen Meat Company Inc

QA Supervisor

Riverside, CA · On-site

Conduct nutritional audits and manage Genesis Nutrition Facts Panel creation and updates. Oversee ... certification bodies, and customer QA teams to ensure audit readiness. Review product ...

Jensen Meat

QA Supervisor

Riverside, CA · On-site

$32 - $35/hr

... manage Genesis Nutrition Facts Panel creation and updates. • Oversee packaging claims ... customer QA teams to ensure audit readiness. • Review product specifications, COAs, testing ...

Stryker

Associate Manager, Quality Assurance

Irvine, CA · On-site

$118K - $196K/yr

Onsite Stryker is hiring an Associate Manager, Quality Assurance in Irvine, CA to lead a high ... and customer expectations. * Foster an inclusive, engaged, and high-performing team environment ...

Stryker

Associate Manager, Quality Assurance

Irvine, CA

$118K - $196K/yr

Onsite Stryker is hiring an Associate Manager, Quality Assurance in Irvine, CA to lead a high ... and customer expectations. * Foster an inclusive, engaged, and high-performing team environment ...

Ventura Foods

Quality Assurance Auditor

Ontario, CA · On-site

$32.03 - $40.19/hr

Calibrate audit requirements and training for operations managers/supervisors to comply with all critical customers' requirements, and to ensure HQ QA policy compliance. Maintain audit documents for ...

Ventura Foods

Quality Assurance Auditor

Ontario, CA · On-site

$32.03 - $40.19/hr

Calibrate audit requirements and training for operations managers/supervisors to comply with all critical customers' requirements, and to ensure HQ QA policy compliance. Maintain audit documents for ...

Ventura Foods

Quality Assurance Auditor

Ontario, CA

$32.03 - $40.19/hr

Calibrate audit requirements and training for operations managers/supervisors to comply with all critical customers' requirements, and to ensure HQ QA policy compliance. Maintain audit documents for ...

Ventura Foods

Quality Assurance Auditor

Ontario, CA · On-site

$32.03 - $40.19/hr

Calibrate audit requirements and training for operations managers/supervisors to comply with all critical customers' requirements, and to ensure HQ QA policy compliance. Maintain audit documents for ...

Ventura Foods

Quality Assurance Auditor

Ontario, CA · On-site

$32.03 - $40.19/hr

Calibrate audit requirements and training for operations managers/supervisors to comply with all critical customers' requirements, and to ensure HQ QA policy compliance. Maintain audit documents for ...

LGM Pharma, LLC

SUPERVISOR, QUALITY ASSURANCE

Irvine, CA · On-site

$90K - $105K/yr

... customer complaints, vendor management programs, etc.). * Assist Senior Management during ... Assurance in a GMP facility, including people management and/or equivalent combination of education ...

Beef Jerky Factory

Be Seen First

Quality Control / Quality Assurance USDA and BRC (SQF)

Colton, CA · On-site

$75K - $100K/yr

... audits, customer audits, and regulatory inspections. * Monitor sanitation procedures and verify ... Quality Management Systems * Microsoft Office (Excel, Word, Outlook) Preferred Certifications The ...

Balda C Brewer

QA Compliance Supervisor

Ontario, CA · On-site

$100K - $140K/yr

The QA Specialist is responsible for the supervision of the QA Staff and Document Control ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Honor Plastics & Molding

Quality Inspector

Pomona, CA

$18 - $19.50/hr

This position directly reports Quality Assurance Manager. Duties & Responsibilities: * Read ... Reject final product that do not meet customer requirement and inform shift supervisor. * Recommend ...

Honor Plastics & Molding

Quality Inspector

Pomona, CA · On-site

$18 - $19.50/hr

This position directly reports Quality Assurance Manager. Duties & Responsibilities: * Read ... Reject final product that do not meet customer requirement and inform shift supervisor. * Recommend ...

Honor Plastics & Molding

Quality Inspector

Pomona, CA · On-site

$18 - $19.50/hr

This position directly reports Quality Assurance Manager. Duties & Responsibilities: * Read ... Reject final product that do not meet customer requirement and inform shift supervisor. * Recommend ...

Honor Plastics & Molding

Quality Inspector

Pomona, CA

$18 - $19.50/hr

This position directly reports Quality Assurance Manager. Duties & Responsibilities: * Read ... Reject final product that do not meet customer requirement and inform shift supervisor. * Recommend ...

Honor Plastics & Molding

Quality Inspector

Pomona, CA · On-site

$18 - $19.50/hr

This position directly reports Quality Assurance Manager. Duties & Responsibilities: * Read ... Reject final product that do not meet customer requirement and inform shift supervisor. * Recommend ...

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All JobsCustomer Assurance JobsCustomer Assurance Manager JobsCustomer Assurance Manager Jobs in Riverside, CA

Customer Assurance Manager information

See Riverside, CA salary details

$64.2K

$128.3K

$165.4K

How much do customer assurance manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer assurance manager in Riverside, CA is $128,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,300.00 and $140,300.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.
What are popular job titles related to Customer Assurance Manager jobs in Riverside, CA? For Customer Assurance Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Assurance Manager jobs in Riverside, CA look for? The top searched job categories for Customer Assurance Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Assurance Manager jobs? Cities near Riverside, CA with the most Customer Assurance Manager job openings:
Customer Assurance Manager jobs near you

QA Supervisor

Jensen Meat Company Inc

Riverside, CA • On-site

Full-time

Re-posted 13 days ago

Job description

Description

 FLSA Status: Full-Time / Non-Exempt  

Location: Jensen Meat Company - Otay Mesa, CA (local candidates preferred) 

Overview:  Jensen Meat Company is seeking a Quality Assurance Supervisor to oversee and enhance food safety and quality assurance programs across both our FDA plant-based and USDA regulated meat production divisions. This position plays a critical role in maintaining certifications, ensuring compliance with FDA/USDA regulations, and championing a culture of continuous improvement in food safety, sanitation, and quality assurance practices.  The ideal candidate has a strong background in food manufacturing food safety, quality and microbiological systems, regulatory compliance, and team leadership. This role will collaborate closely with cross-functional teams, including production, sanitation, R&D, and supply chain to maintain excellence in quality and safety standards across all product lines. 

Food Safety & Quality Program Leadership  

Lead and maintain SQF, FSMA, HACCP, and Preventive Control programs across both divisions.  

Ensure compliance with FDA and USDA regulations, including routine internal validations and audits.  

Maintain certifications including Non-GMO Project, Kosher, Organic, Halal, and Certified Humane.  

Conduct nutritional audits and manage Genesis Nutrition Facts Panel creation and updates.  

Oversee packaging claims, certifications, and USDA and FDA label compliance (NFP, ingredient statements, allergen declarations).  

Compliance, Documentation & Reporting 

Interface with regulatory agencies, certification bodies, and customer QA teams to ensure audit readiness.  

Review product specifications, COAs, testing protocols, and maintain up-to-date QA documentation.  

Ensure all sanitation, microbiological, and lab testing procedures are conducted and meet company and regulatory standards.   Prepare and present KPI reports detailing microbiological trends, deficiencies, and corrective actions. 

Requirements

Qualifications:  

Bachelor's degree in food science, Microbiology, Biology, or a related field preferred; equivalent industry experience considered.   Minimum 5 years of Food Safety Quality Assurance experience in a USDA or FDA regulated food manufacturing environment. (Dual inspection experience preferred)  

Strong knowledge of GMP, HACCP, FSMA, SQF, USDA/FDA regulatory requirements, and third-party certifications.  

Proficient in Genesis Nutritional Software, Microsoft Office Suite, and ERP systems.  

Excellent written and verbal communication, organization, and analytical skills.  

Bilingual (English/Spanish) preferred.  

Ability to work weekends as needed and thrive in a fast-paced production environment.  

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