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Customer Assurance Manager Jobs in Riverside, CA

Nura

Quality Assurance & Regulatory Manager

Irvine, CA · On-site

$100K/yr

The Quality Assurance & Regulatory Manager provides leadership and day-to-day management of NURA ... Customer Quality Support • Oversee customer questionnaires, technical documentation ...

Nura

Quality Assurance & Regulatory Manager

Irvine, CA · On-site

Salary: $100,000 (negotiable) The Quality Assurance & Regulatory Manager provides leadership and ... Customer Quality Support Oversee customer questionnaires, technical documentation, specifications ...

Accurate Personnel LLC

QA Supervisor

San Bernardino, CA · On-site

$33.80/hr

Responsible for ensuring compliance with Customers minimum vendor requirements of Food Safety ... Must be able to manage and lead a diverse workforce. * Must be able to work in spaces with 72 ...

Fujifilm

QA Commercial Manager

Santa Ana, CA · On-site

The QA Commercial Manager will oversee communication of quality information to external and internal customers. This may include, but is not limited to: change notifications, surveys, qualifications ...

Fujifilm

QA Commercial Manager

Santa Ana, CA · On-site

The QA Commercial Manager will oversee communication of quality information to external and internal customers. This may include, but is not limited to: change notifications, surveys, qualifications ...

Fujifilm

QA Commercial Manager

Santa Ana, CA · On-site

The QA Commercial Manager will oversee communication of quality information to external and internal customers. This may include, but is not limited to: change notifications, surveys, qualifications ...

Jensen Meat Company Inc

QA Supervisor

Riverside, CA · On-site

Conduct nutritional audits and manage Genesis Nutrition Facts Panel creation and updates. Oversee ... certification bodies, and customer QA teams to ensure audit readiness. Review product ...

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Showing results 21-40

All JobsCustomer Assurance JobsCustomer Assurance Manager JobsCustomer Assurance Manager Jobs in Riverside, CA

Customer Assurance Manager information

See Riverside, CA salary details

$64.2K

$128.3K

$165.4K

How much do customer assurance manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer assurance manager in Riverside, CA is $128,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,300.00 and $140,300.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.
What are popular job titles related to Customer Assurance Manager jobs in Riverside, CA? For Customer Assurance Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Assurance Manager jobs in Riverside, CA look for? The top searched job categories for Customer Assurance Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Assurance Manager jobs? Cities near Riverside, CA with the most Customer Assurance Manager job openings:
Customer Assurance Manager jobs near you

FAA Quality Assurance Manager

CIRCOR International, Inc.

Corona, CA • On-site

Full-time

Re-posted 25 days ago

Circor rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

About CIRCOR Aerospace & Defense
CIRCOR Aerospace & Defense is focused on the design, development, and manufacture of specialty fluid and motion control products for demanding aerospace and defense applications. CIRCOR products are flying on most commercial and military aircraft, including single and twin aisle air transport, business and regional jets, military transports and fighters, and commercial and military rotorcraft. Other markets include unmanned aircraft, shipboard applications, and military ground vehicles.
Business units are in Corona, California; Warren, Massachusetts; Hauppauge, New York; Paris, France; Uxbridge, UK; and Tangier, Morocco. Parent company CIRCOR International is headquartered in Burlington, Massachusetts, and CIRCOR Aerospace & Defense is headquartered in Corona, California.
POSITION DETAILS
Position Summary
The FAA Quality Assurance Manager Ensures adherence to all FAA/EASA/CAAC/CAA regulations, including 14 CFR Parts 21, OEM technical data, and Repair Station Manuals (RSQM)
Principal Activities
  • Oversee the repair station's capabilities list, ensuring compliance with relevant regulatory bodies (FAA, EASA, CAAC, CAA).
  • Provide guidance and oversight of the 14 CFR Part 21 manufacturing organization.
  • Create and update Repair Station Manuals and Supplemental Manuals, including policies and procedures.
  • Support repair station inspections, technicians, and personnel with day-to-day operational tasks.
  • Develop, manage, and conduct all required repair station training in accordance with the Training Program Manual.
  • Oversee the Anti-Drug and Alcohol Misuse Prevention Program.
  • Conduct internal audits and facilitate customer audits.
  • Manage and/or facilitate Root Cause and Corrective Actions (RCCA).
  • Act as a liaison with all applicable regulatory agencies (FAA, EASA, CAAC, CAA) on matters affecting the Repair Station.
  • Ensure the repair station roster, stamp control, and employee summaries are current and compliant with regulations.
  • Proactively recommend solutions to improve product durability and overall performance.
  • Analyze data using hypothesis testing, normal distribution, and process capability analysis.
  • Apply lean and Six Sigma methodologies to drive continuous improvement in quality engineering.

CANDIDATE REQUIREMENTS
Knowledge, Skills & Abilities
  • Minimum of 5 years of experience in a repair station.
  • Proven ability to develop solutions requiring cross-functional coordination across program requirements.
  • Strong knowledge of FAA, EASA, CAAC, CAA regulations, including 14 CFR Parts 21 and 145.
  • Proven leadership experience in quality assurance.
  • Fluent in English (reading, writing, speaking).
  • Thorough knowledge of airworthiness certification requirements and regulatory agencies (FAA, EASA, CAAC, CAA, TC) relevant to business needs.
  • Comprehensive knowledge of ISO 9001, AS9100, and AS9110 quality system requirements.
  • Experience interacting with FAA officials.
  • Strong analytical and critical thinking skills.
  • Proficient in MS Office programs. Education

Education: Bachelor's degree in Aviation Sciences, Quality Systems, or a related field, or equivalent experience. Prior experience as an FAA Accountable Manager or delegate.
CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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