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Customer Assurance Manager Jobs in Riverside, CA

Regal Executive Search

Audit Assurance Manager

Irvine, CA · On-site

$119K - $144K/yr

Audit Assurance Manager Position Summary Our client, a national CPA firm with multiple offices is ... Demonstrates strong ability to develop and maintain customer service approach when building and ...

Thrive Foods

Quality Assurance Manager

Corona, CA · On-site

$110K - $125K/yr

This position leads the customer development by combining technical product & application knowledge ... The QA Manager will participate in internal audits including second- and third-party audits.

Bimeda Inc.

QA Manager

Pomona, CA · On-site

Liaise with customers to manage quality-related requests, corrective actions, and specifications ... Quality Assurance and Quality Control. * Minimum 2-3 years in a leadership role. * BSc degree in ...

Bimeda Inc.

QA Manager

Pomona, CA · On-site

$122K - $149K/yr

Liaise with customers to manage quality-related requests, corrective actions, and specifications ... Quality Assurance and Quality Control. * Minimum 2-3 years in a leadership role. * BSc degree in ...

Lennar

Quality Assurance Manager

Corona, CA · On-site

$68K - $107K/yr

Quality Assurance Manager We are Lennar Lennar is one of the nation's leading homebuilders ... The goal is an exceptional customer experience through a Zero Defect Home at New Home Celebration.

DHL

Quality Assurance Manager II

Fontana, CA · On-site

$70K - $115K/yr

Proactive liaison with customer for quality assurance across site(s). Develop, manage, and oversee site quality resources. Support regional and sector QA and Regulatory Compliance initiatives, as ...

TST MASTER

Quality Assurance Manager

Fontana, CA · On-site

$100K - $120K/yr

Ensures compliance with customer specifications, industry standards, and the company's Quality ... Oversees quality assurance, metallurgical testing, process monitoring, supplier and equipment ...

TST MASTER

Quality Assurance Manager

Fontana, CA · On-site

Ensures compliance with customer specifications, industry standards, and the company's Quality ... Oversees quality assurance, metallurgical testing, process monitoring, supplier and equipment ...

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All JobsCustomer Assurance JobsCustomer Assurance Manager JobsCustomer Assurance Manager Jobs in Riverside, CA

Customer Assurance Manager information

See Riverside, CA salary details

$64.2K

$128.3K

$165.4K

How much do customer assurance manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer assurance manager in Riverside, CA is $128,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,300.00 and $140,300.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer assurance managers, and how can these be effectively addressed?

Customer Assurance Managers often encounter challenges such as managing high customer expectations, resolving complex complaints, and ensuring consistent service quality across teams. To address these issues, it is important to implement clear communication channels, establish standardized processes for issue resolution, and foster a customer-centric culture through regular training. Additionally, collaborating closely with product, support, and quality assurance teams helps in identifying recurring issues and proactively improving customer satisfaction.

What is a customer assurance manager?

Customer Assurance Managers are professionals responsible for ensuring customer satisfaction and maintaining high-quality service standards within an organization. They work to resolve customer issues, implement quality assurance processes, and oversee communication between customers and company teams. Their goal is to ensure that customer expectations are met or exceeded, often by analyzing feedback, managing complaints, and driving continual service improvements. Customer Assurance Managers also play a key role in developing policies and training staff to deliver excellent customer experiences.

What is the difference between Customer Assurance Manager vs Customer Service Supervisor?

AspectCustomer Assurance ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer satisfaction strategies, manages quality assurance processes, and ensures compliance with service standards.Supervises customer service team, handles escalations, and ensures daily customer support operations run smoothly.
Required CredentialsTypically requires experience in customer service, quality assurance, or related certifications; often a bachelor's degree.Requires experience in customer service, team leadership, and good communication skills; often a high school diploma or equivalent.
Work EnvironmentOffice-based, collaborating with multiple departments to improve customer experience.Office or call center environment, directly overseeing customer support staff.

The Customer Assurance Manager focuses on strategic quality and satisfaction initiatives, while the Customer Service Supervisor manages daily support operations. Both roles require customer service experience, but the Assurance Manager emphasizes quality assurance and compliance, whereas the Supervisor emphasizes team management and support delivery.

What are the key skills and qualifications needed to thrive as a customer assurance manager?

To thrive as a Customer Assurance Manager, you need expertise in quality management, customer service principles, and a relevant bachelor’s degree, often in business or a related field. Familiarity with CRM systems, quality assurance tools, and certifications such as Six Sigma or ISO 9001 are typically required. Strong communication, problem-solving abilities, and leadership skills help you build trust with clients and motivate internal teams. These competencies are crucial for ensuring customer satisfaction, driving process improvements, and maintaining high service standards.
What are popular job titles related to Customer Assurance Manager jobs in Riverside, CA? For Customer Assurance Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Assurance Manager jobs in Riverside, CA look for? The top searched job categories for Customer Assurance Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Assurance Manager jobs? Cities near Riverside, CA with the most Customer Assurance Manager job openings:
Customer Assurance Manager jobs near you

Mission Assurance Manager

Terran Orbital Corporation

Irvine, CA • On-site

$119K - $144K/yr

Full-time

Re-posted 12 hours ago

Job description

Terran Orbital is seeking an experienced Mission Assurance Manager to join our dynamic team. Reporting to the Sr. Director, EH&S, Quality & Mission Assurance, the Mission Assurance Manager will collaborate with a multidisciplinary team to ensure successful execution of customer deliverables. The Mission Assurance Manager teams with, and provides independent assurance for, Program Managers to deliver affordable, high-performance space systems that meet internal engineering and manufacturing specifications and customer contract requirements.

Key Duties and Responsibilities

  • Collaborate and partner with internal program management, engineering, manufacturing, quality, operational functions, to ensure program performance, quality, cost, and schedule requirements are met and risks are adequately managed.
  • Interface and partner with external customer quality assurance to resolve non-conformances, notifications, RCCAs, and requests for deviation/waiver.
  • Actively participate in design, manufacturing, test, shipment, and other readiness reviews and evaluations.
  • Perform proposal reviews for and lead the implementation and delivery of mission and product assurance Contract Data Requirements List (CDRL) deliverables.
  • Provide leadership to identify, evaluate, mitigate and monitor issues and risks in collaboration with program management, engineering, manufacturing, and operations.
  • Participate in Material Review Board, Engineering Review Board, and Failure Review Board activities as required.
  • Track non-conformance status to ensure notification, disposition, periodic reporting, and closure prior to program delivery.
  • Perform internal reviews to ensure modules are acceptable for delivery to programs.
  • Collaborate with Mission Assurance stakeholders including system and reliability engineers, parts engineering, and technical subject matter experts.
  • May perform reliability analyses, failure analyses and/or root cause analyses (RCCA) as needed to improve design, production, and support program deliverables.
  • Perform other duties as assigned.

Qualifications and Skills

  • Bachelor's degree in an engineering discipline or relevant STEM discipline or engineering Associate's degree with at least 8 years of aerospace Mission Assurance experience
  • 3-5 years of experience in a key Mission Assurance or Product Assurance role
  • Experience in one or more of the following disciplines: Quality Assurance, System Safety Engineering, Reliability Engineering, or Parts, Materials and Processes (PM&P) Engineering
  • Knowledge of Quality Management Systems and processes
  • Demonstrated teamwork with strong written and verbal communications skills
  • Ability to communicate across organizational boundaries and at all levels
  • Experience implementing Mission Assurance and Quality-related industry, government and European standards
  • U.S. Citizenship with ability to obtain and maintain DoD security clearance

Additional Differentiators  

  • Bachelor's degree in an electrical engineering or EEE discipline
  • Master's degree in engineering, physical sciences, or business administration
  • 6+ years of Mission Assurance experience in aerospace industry
  • Experience with aerospace customers and their mission/product assurance standards
  • Concept-to-design-to-manufacturing-to-delivery experience with spacecraft missions
  • Understanding of satellites, payloads, and ground systems used for space vehicles
  • Software quality experience

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