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Customer Assistant Jobs in Poolesville, MD (NOW HIRING)

Lancesoft

Customer Care Specialist

Reston, VA · On-site +1

$35 - $40/hr

Complete Special Projects and Continuous improvement (25%) Provide operational readouts and status on customer inquiries and trends within and/or externally with customers. Assist with customer ...

ITSUGAR LLC

Sales Associate

Gaithersburg, MD · On-site

$17.65 - $18/hr

Follow our customer engagement model IT'SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining, and thanking the customer. * Assist customers with requests and inquiries. * Ensure the ...

Vuori, Inc

Retail Sales Associate, Part-Time

Tysons, VA · On-site

$19 - $21.50/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Retail Sales Associate, Part-Time

Tysons, VA · On-site

$22 - $27/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

TENICA and Associates LLC

System Architect FSP

Herndon, VA · On-site

$249K/yr

Provide systems architecture knowledge and consultation to Customer; assist in strategic and engineering reviews and architecture designs, assess technical solutions against business needs; develop ...

Vuori, Inc

Retail Sales Associate

Bethesda, MD · On-site

$22 - $27/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Retail Sales Associate

Bethesda, MD · On-site

$22 - $27/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

TENICA Global Solutions

System Architect FSP

Herndon, VA · On-site

$249K/yr

... to Customer; assist in strategic and engineering reviews and architecture designs, assess technical solutions against business needs; develop concepts of operations for Customers' requirements ...

Specialty

Printing Customer Service Assistant

Charles Town, WV · On-site

$15.25 - $20.75/hr

J Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative ...

Specialty

Printing Customer Service Assistant

Charles Town, WV · On-site

$15.25 - $20.75/hr

J Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative ...

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Customer Assistant information

See Poolesville, MD salary details

$15

$20

$24

How much do customer assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer assistant in Poolesville, MD is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $21.97 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What cities near Poolesville, MD are hiring for Customer Assistant jobs? Cities near Poolesville, MD with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Poolesville, MD as of June 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,600 per year, or $20.5 per hour.

Customer Care Specialist

Lancesoft

Reston, VA • On-site, Remote

$35 - $40/hr

Temporary

Posted 27 days ago

Job description


Pay Rate: $35 - $40
Role:Customer Care Specialist
Location: Remote - Teams hours are 7: 30am -8pm EST. Must be available to work an 8 hour shift within those EST business hours based on team rotation schedule.
Profile:strong customer service experience at a tier 3 level. This role handles time-sensitive, high-complexity escalations from customers (teachers, parents, students), within established SLA requirements utilizing CB systems (most like salesforce CRM). Handling system access issues, duplicate accounts, missing information, etc. These roles will be focused on account issues, including but not limited to access to tools and service, account creation, and account updates. The role will require strong written communications but will provide support via phone as needed. Similar customer service experience that leverages is desired with strong research capabilities...Problem solvers with strong critical thinking skills and ability to get up to speed quickly and work independently.
About the Team
The Operations Division is focused on leading the organization's transformation to support delivery of digital assessments. The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually.
The Customer Engagement department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year. This integrated team serves as the organization's 'front line'and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.
About the Opportunity
The Customer Care team handles our most time-sensitive and escalated issues and is known for delivering high-quality customer service to students, parents, and educators participating in any program. As a Customer Care Specialist, you will be responsible for managing all SAT, PSAT, AP, and CLEP escalated customer service matters through to full resolution, while identifying root causes and reporting findings to team leadership to support continuous improvement. This role requires a highly collaborative approach, with the ability to influence others and build strong relationships across internal and external stakeholders. The Customer Care Specialist reports directly to the Director of Customer Care Services. You will work closely with both internal and external partners to ensure compliance with policies and business procedures while identifying opportunities for continuous improvement. Success in this role will require strong organizational and prioritization skills, as well as the proven ability to manage multiple projects simultaneously-as a leader, an independent contributor, and a team member.
In this role, you will:
Provide Exceptional Customer Service (75%)
  • Serve as business contact between the customer service operations group and all of the internal departments and external vendors to address and resolve processing exceptions and/or escalated customer service cases. Establish a strong relationship.
  • Communicate effectively, verbally and in written format case status, as well as complex Program policies to consumers, to include students, parents, High School Guidance Counselors and College/University Admissions Personnel.
  • Work within aggressive timelines and with extremely sensitive student cases.
    Handle high volume caseloads while ensuring that cases are researched and closed within established timelines.
    Learn multiple customer service and operational system applications required to manage escalated customer service cases.
    Take a hands-on approach to lead resolution and root cause analysis of assigned customer service escalated cases.
    Conduct manual processes to implement exceptions workarounds.
    When necessary, provide manual support for data entry and exceptions.
    Provide support of other work across Operations Division as needed to support shared goals.
    Complete Special Projects and Continuous improvement (25%)
    Provide operational readouts and status on customer inquiries and trends within and/or externally with customers.
    Assist with customer outreach for special projects
    Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience
    Perform other related duties and projects as assigned
    Identify and communicate process improvements and quality checkpoints, as well as multiple Program policies driving customer complaints/concerns

Meet Your Recruiter
Hritika Raghuwanshi
LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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