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Customer Assistant Jobs in Delta, BC (NOW HIRING)

Wing Assistant

GTM Sales

Vancouver, BC · Remote

Identify companies actively hiring for roles Wing can support, such as Executive Assistants, Admin Assistants, Customer Support, Sales Support, Recruiting Support, Operations Support, and other ...

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Customer Assistant information

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are popular job titles related to Customer Assistant jobs in Delta, BC?

For Customer Assistant jobs in Delta, BC, the most frequently searched job titles are:

What cities near Delta, BC are hiring for Customer Assistant jobs?

Cities near Delta, BC with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Delta, BC as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Support & Production Assistant

Applied Biological Materials

Richmond, BC

CA$48K - CA$55K/yr

Contractor

Medical, Dental

Posted 15 days ago

Job description

Overview

GenomeMe Canada Inc. is a growing biotechnology company specializing in high-quality GeneAb IHC antibodies and related diagnostic solutions.

We are seeking a Customer Support & Production Assistant to support both our customer-facing operations and laboratory production activities. This is an entry-level opportunity well suited to a recent graduate with a science or life sciences background who is interested in gaining broad, hands-on experience in the biotechnology industry.

The role combines customer and order coordination with laboratory production work. The successful candidate will be organized, detail-oriented, comfortable communicating with customers and internal teams, and willing to learn both the customer operations and laboratory production sides of a biotech business.


New graduates are encouraged to apply.


Key Responsibilities

Customer & Operations Support

  • Support customer, distributor, and partner communications regarding GenomeMe products, orders, and services
  • Process customer orders accurately and coordinate with production and operations teams to support timely fulfillment and shipment
  • Respond to customer inquiries, requests, and concerns in a timely and professional manner
  • Maintain accurate records of customer communications, sales orders, and related documentation
  • Coordinate with internal teams to resolve order, delivery, or customer service issues
  • Support the Business Development Manager with sales, marketing, and customer-related activities as needed
  • Assist with administrative and operational tasks supporting customer service, sales, and order fulfillment.

Laboratory & Production Support

  • Perform routine laboratory production activities related to the manufacture of GenomeMe's GeneAb IHC antibodies
  • Follow established standard operating procedures (SOPs) and work instructions
  • Maintain accurate and complete documentation of production activities
  • Follow laboratory safety requirements and WHMIS practices
  • Identify and report production deviations, quality concerns, or non-conformances
  • Work collaboratively with the production team to meet production schedules and maintain product quality standards
  • Maintain a clean, organized, and safe laboratory work environment


Qualifications

  • Education: Bachelor's degree in Biology, Biochemistry, Biotechnology, Biomedical Sciences, Life Sciences, or a related scientific discipline
  • This is an entry-level position; prior full-time industry experience is not required
  • Previous co-op, internship, academic laboratory, customer service, sales support, or administrative experience is considered an asset
  • Strong organizational and time-management skills with excellent attention to detail
  • Strong written and verbal communication skills
  • Ability to learn new processes quickly and manage multiple priorities
  • Ability to work independently and collaboratively cross teams
  • Proficiency with Microsoft Office, including Excel, Word, and Outlook
  • Experience with CRM, ERP, or other business systems is considered an asset
  • Receptive to feedback and committed to continuous learning and professional development


Compensation

  • Base salary of $48,000-$55,000 per year, depending on qualifications and relevant experience
  • Performance-based bonus
  • Extended health and dental benefits


Work Location

  • 100% onsite in Richmond, BC
  • The successful candidate must be available to work onsite from the first day of employment
  • No relocation allowance will be provided


Employment Type: 1-year contract, with the possibility of extension to a permanent position based on performance and business needs.


Why Join GenomeMe

  • Gain hands-on experience across both customer operations and laboratory production
  • Build practical skills in customer support, order coordination, and biotech manufacturing
  • Develop broad exposure to the commercial and technical operations of a growing biotechnology company


We thank all applicants for their time and interest. Only shortlisted candidates will be contacted.

Apply