Customer Assistant Jobs in Alice, TX (NOW HIRING)

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Company:  Minteq, a Minerals Technologies company, is the global leader in designing and delivering advanced technological solutions for a multitude of industrial applications. From design and installation to the maintenance of customized solutions, we provide truly turnkey solutions that help our partners increase productivity, enhance yields, reduce downtime, and lower overall costs. 

Position: Steel Mill Specialist

Location: USA | Field, Texas - within the Corpus Christi, San Antonio, Houston, Austin area. 

Starting rate: $27 - $30 per hour

What We Offer:

• Competitive pay, commensurate with experience
• Health/Dental/Vision plans
• 401k company match
• Life Insurance
• Short Term Disability & Long-Term Disability
• Educational Assistance
• Employee Assistance Plan

Summary

The Maintenance Technician is an employee who functions at a high level of capacity in several key areas, including acting as turn leader (where appropriate), having expertise with all equipment - plus troubleshooting, being available to assist in other shops, performing preventive equipment maintenance, and handling certain administrative/recordkeeping functions.  Must be mechanically inclined and able to work independently. 

This is considered a safety sensitive position therefore will be subject to random drug testing as required.

This position requires traveling to numerous locations in the business on a weekly basis.  Distance and amount of travel will depend on location of selected candidate.  Valid Driver's License required.

Primary Duties & Responsibilities

Apply material (product) and use all relevant equipment as required

Follow all standard operating procedures regarding equipment and applications of product

Regularly perform specialty applications, e.g., iron ladles, steel ladles, tundishes

Assist in the rotation of product inventory and minimize usage of consumables.

Be proficient in all aspects of equipment operation, maintenance and troubleshooting

Understand all equipment operations; keep equipment clean and in working order

Perform advanced preventive maintenance of all equipment

Perform advanced troubleshooting of all equipment

Operate as turn leader, where appropriate

Supervise work team during shift

Communicate with Service Manager regarding performance or policy compliance issues

Assists in administrative/recordkeeping functions

Record consumable parts usage and monitor inventory of parts

Complete turn paperwork and submit it as required by Service Manager

Maintain recordkeeping and field trial reports

Assist the training and development of new employees

Assist in orientation process for new hires

Demonstrate proper equipment usage and knowledge of product application

Demonstrate preventive maintenance and actively advocate safety awareness

Lead by example regarding policy compliance, standard operating procedures, etc.

Assist in emergency call outs, help in other shops, and handle special applications

Respond to emergency equipment call outs

Accept temporary fill in work at other shops, including, e.g., for blast furnaces and steel ladles

Maintain a strong focus on satisfying the customer

Maintain a professional, high profile with the customer

Assist in new trials provide feedback to Service and other managers

Assist in the testing of new products, provide feedback

Identify new sales opportunities, suggest new ideas

Safety - Actively participate in our on-going safety culture which include the following:

Follow All Safety Requirements of the Host Mill

Clarity Net

Near Miss Reporting

Risk Assessment

Stop Card Program

OE/Lean

Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Total Productive Maintenance (TPM), Daily Management Control, Standard Work and Problem Solving.

Note: Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Qualifications/Requirements

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: High School Diploma or Equivalent.

Miscellaneous: Must have a valid Driver's License

Knowledge: Progressive experience in Service positions, previous steel-making or other related experience. Experienced with hydraulics, pneumatics, electricity and electronics, personal computer, and lasers. Thorough knowledge of Company products, applications and equipment for each task.

Skills & Abilities: Outstanding technical, mechanical, plus leadership/influence, performance management basics, communication, interpersonal, adaptability, ability to learn quickly and work independently, initiative, integrity, customer and quality focus, analysis and judgment/problem-solving, safety awareness and planning and organizing. Must be able to operate equipment such as forklift, gun, caster equipment, wire feeder, laser, SEQUAD, Mag-O-Star, etc.

Physical & Mental: Ability to lift to 50 pounds (or more in certain shops). Must be able to withstand the physical pressures of constant standing, walking, bending, climbing, kneeling, crouching, reaching, sitting, extremes of hot and cold, as well as carrying, lifting, pushing and pulling heavy objects. Must be able to gather data, draw conclusions and handle a high level of stress. General: May require working rotating shifts, emergency call outs, and overtime. Must wear all required safety gear. May be requested to travel.

Federal Applicant Information